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My Oculus Quest 2 keeps turning off randomly?!

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Now, I will have to say a few things before any replies on solutions are made:

- The battery of the headset is 100%.
- The camera is clean and tracking is working.

- The headset itself on the outside has no damage.

- This issue has just started.

Well, to put it simply, it keeps turning off. I have to manually turn it back on and it isn’t a black screen of death situation. It could be that the power button has some dust in it but it is unlikely.

It would be great if someone has this same issue as I have searched a bit and have not seen this issue in the slightest.

Thanks for reading,

WoofWolf21.

black screen

This topic has been closed for replies.

TheAntiSocializerAnswer

Honored Contributor

Hey everyone! I'm jumping in here to report that I'll be locking this thread. The reason being that the original post could have a different root cause than any recent issues coming up.

If you've been running into this, I'd highly suggest checking out these steps if not already. Along with that, I do recommend creating a new thread in the Get Help boards or reaching out to MetaStoreHelp through PMs or where they'll be able to look into some other options they might have available.

Sometimes it's okay to be a little Bing Chilling

MetaStoreHelp

Community Manager

Hey hey! Good hearing from you, WoofWolf21!

We appreciate you for making us aware of this ongoing issue. While looking into this, we came up with a few questions for you. Are you experiencing this while connected to your PC? Or are you experiencing this while using your headset standalone?

You may be facing a situation where your device has entered in a loop. We will need to carry over this conversation via private message. Please copy and paste this link into your browser https://metaque.st/CommunitySupport or click on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.

Hope to hear back from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

W

WoofWolf21Author

New Participant

Hello. It happens stand-alone as my PC is no VR support. Thanks for replying and I hope I can get this issue fixed.

T

thesauceypickle

New Participant

Did you ever get this figured out?

M

mitsulang

New Participant

I'd love to know any answer to this, besides "let's take it private". That's not a great answer to a community question, is it?

MetaStoreHelp

Community Manager

We understand your concerns with this, but we ask our customers to go into a private message due to needing personal account details. However, there's not much troubleshooting to do for these types of issues as long as your device has no damage and is fully charged.

We don't have the required tools here on the forum to assist further with this issue. If you're having issues with your headset rebooting itself, we recommend submitting a support ticket with one of our specialists. They'll be happy to assist you further!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

S

skrecek5

New Participant

he literally mentioned "The crazy part is my quest 2 just arrived the other day so their is no way theirs any damage or dust" how could you get issues on ur headset after a day? literally ur headset gets issues in atleast 3 months or so. its a issue with your crappy boundary system that pushes your fricking boundary out the way to the fricking heavens. fix your boundaries like its not a headset issue like u said its a software issue

S

SgtKetchup130

New Participant

This same problem is happening to me, my boundary keeps on deleting itself mid game forcing me to stop and make a new one to. The crazy part is my quest 2 just arrived the other day so their is no way theirs any damage or dust

MetaStoreHelp

Community Manager

Hey there, Sgt.Ketchup130. That definitely sounds like quite an issue. We wouldn't want you to have to deal with this issue that's interrupting your VR time any longer. We'd be more than happy to help out! Here's some troubleshooting steps that you can try out, and if they don't help out, then we'd recommend a factory reset to see if that helps. The steps for a factory reset are listed below:
From the Headset:

Power off the headset
Press and hold volume down & Power
This will boot into the USB Update Mode menu
Press volume button to move selection, press power button to make the selection
Navigate to Factory Reset and press the Power button. The device should now begin the Factory Reset process.

Let us know if this helps out or not. We'll be looking forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

T

TOTPB

New Participant

Hello, Meta my problem is that when I try to turn on the Oculus to the Panel and the Environment background It just won't work When I try to turn on Oculus at 100% battery It show's me The Meta quest logo loading and then it turns off to Gray Collour like before It wasn't the controllers I tried everything with em even ur rebooting Methods didn't workout I got it on Christmas 2022 24.12

Cause that's the date of Christmas in our country And I was setting up everything on other day Cause it was like over 20:00 hours So I opened presents I got Watched a TV and got to sleep.

G

GraphicDust7825

New Participant

Yeah, I've been having the same issue and I only just got back into using my oculus, and it's really annoying to have to turn my oculus back on every 20 seconds.

RoastPork

Honored Contributor

Did you try the steps listed above? If so, you should PM MetaStoreHelp for more help.

Genesis does what Nintendon't! Send me a DM if you have questions. I'm happy to help!

M

mitsulang

New Participant

I second this. I haven't had the issue in a while, so it might have just been an update issue for me. Either way, seems like a check for updates, and/or rebooting is a great first step. Then, as stated, if this is unsuccessful, PM MetaStoreHelp !

C

CrawlB4Uwalk

New Participant

Just purchased a Meta quest 2 and it stays on roughly 1 minute then shuts off. Fully charged and during the set up. I've changed the sleep time in the app and it hasn't helped. What can I do to fix this?

D

droopycoma

New Participant

I went to power setting and disabled all power saving feature and the one that detects motion to turn headset on. Put auto off to 4 hrs. It worked for me. Made sure I had a better wifi connection and Viola. Problems solved.

J

Jswanson313

New Participant

I got my quest two for Christmas. It worked beautifully until last week, now it just randomly turns itself off. The device is fully updated, full battery, I’ve tried turning it off, and on again, etc. I thought initially was just with one app which is the primary app I use, but can now confirm it is happening to matter what app is being used. We only have a few apps on the device. Really frustrating for a one month old device to already have issues.

MetaStoreHelp

Community Manager

Hey Jswanson313, thanks for posting on the forums about this. We're sorry to hear that your device is having troubles staying powered on, it's not normal behavior and we want to get you the help you need! We would appreciate it if you tried a Factory Reset. If the issue still persists at this point, hit up our Online Support Team via email, chat and/or callback for more advanced troubleshooting and warranty options!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

R

roboticward

New Participant

we were having an issue where it would work for me and not my son. Turned out his hair was blocking the sensors in the headset, so it don’t think he had it on. When we moved his hair out of the way it worked.

P

Ptownregis

Participant

Hi,

I have identical issue. was in the middle of an action game, advancing like one hour into it and poof, i got a screen with the power button icon and text "Powering off" as if i pushed a power button. but there is no such thing, there is a standby btn but my hands were no where near it. any ideas Metaquest?

MetaStoreHelp

Community Manager

Hey there, Ptown-regis! We couldn't help but notice that you are experiencing some power related issues with your headset. We definitely understand how immersion breaking that must be and we'd love to help get this issue resolved as quickly as possible! Just to gain a little further clarity on our end, is this occurring in multiple games or just that one particular action game? Has this happened to you on numerous occasions? Once you get back to us with that information, we'd be more than happy to assist you further!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

P

Ptownregis

Participant

it happened once, in After the fall. I mentioned this because i saw another person reported the same. Such an odd occurrence - thinking it might be thermal thing. scene was very high action, lots of moving images.

What i didn't mention is that at much higher frequency I get kicked out of the ATF game and relocated to the root location. this one is happening on Arizona Sunshine and ATF, about once every 3-4 hours or so. those are the only apps I use so don't have any other to compare with.

Appreciate if you could give remedial ideas. as for networking, if on 100mb cable d/l and 10mb upload bandwidth. i have assigned the quest 2 wifi priority to the highest within my linksys router. perhaps there could be router setting that is more favorable to quest?

thx for support

MetaStoreHelp

Community Manager

Thank you for getting back to us with that information, Ptown-regis! Since it just occurred once, there is a possibility that the battery died during gameplay or that it was a one-time bug/glitch. Of course, if you continue to experience issues, please don't hesitate to reach back out to us as we are always happy to help! As for the network connectivity issues that you are experiencing, we would like to get you over to our dedicated support team so that we can do some more extensive troubleshooting with you. Please click here to connect to a specialist so that we may further assist you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

S

Sammy1234321

New Participant

same issue here on my sisters. doesnt power all the way off its just as if someone pressed the power butoon

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