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WoofWolf21
New Participant
May 7, 2022
Solved

My Oculus Quest 2 keeps turning off randomly?!

Now, I will have to say a few things before any replies on solutions are made:

- The battery of the headset is 100%.
- The camera is clean and tracking is working.

- The headset itself on the outside has no damage.

- This issue has just started.

 

Well, to put it simply, it keeps turning off. I have to manually turn it back on and it isn’t a black screen of death situation. It could be that the power button has some dust in it but it is unlikely.

 

It would be great if someone has this same issue as I have searched a bit and have not seen this issue in the slightest.

 

Thanks for reading, 

WoofWolf21.

    This topic has been closed for replies.
    TheAntiSocializer
    TheAntiSocializerAnswer
    Honored Contributor
    March 27, 2024

    Hey everyone! I'm jumping in here to report that I'll be locking this thread. The reason being that the original post could have a different root cause than any recent issues coming up. 

    If you've been running into this, I'd highly suggest checking out these steps if not already. Along with that, I do recommend creating a new thread in the Get Help boards or reaching out to MetaStoreHelp through PMs or where they'll be able to look into some other options they might have available.

    Sometimes it's okay to be a little Bing Chilling
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    51 replies

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    Ptownregis
    Participant
    August 7, 2023

    this is resolved, thank you

    kcheikhali
    New Participant
    August 28, 2023

    I solved it by charging 100%, resetting and then still was not solved until I changed the theme to light instead of dark 

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    August 28, 2023

    Hello there, kcheikhali! We appreciate you sharing what worked for you. Feel free to reach out if you have any other doubts or concerns we'll be more than delighted to continue assisting you.

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    ProtoFoxBoi4733
    Participant
    September 25, 2023

    I have the exact same issue tbh my quest 2 keeps doing the same thing. Was you able to find a fix?

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    September 25, 2023

    Hi there ProtoFoxBoi4733, we see you are having a power issue with your headset. We understand how important it is to be able to play in VR without any interruption, and we want to do all that we can to help you address this matter!

     

    So that we can provide you with steps that you haven't already taken, can you please let us know what troubleshooting you have done?

     

    We hope to hear from you soon!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    ProtoFoxBoi4733
    Participant
    September 25, 2023

    Other than factory resetting it nothing but the factory reset didn't fix it either 

    BananaPeel10
    BananaPeel10
    New Participant
    January 21, 2024

    Same for some reason I’m playing with my friend and my screen goes black and it turns on again and I can’t move and my controllers don’t work and I don’t have arms

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    January 23, 2024

    Hey there, BananaPeel10! We understand that you're having some issues with your headset turning off and on while in use. We know that this can become frustrating and take away from the full VR experience. We're going to include some troubleshooting steps below for you to try.

     

    1. If the eyeglass spacer is in use: confirm it is seated correctly and not blocking the proximity sensor.
    2. Verify the facial interface is seated correctly and not blocking the proximity sensor.
      • If you're using an unsupported third-party facial interface, please remove it.
    3. Ensure nothing is getting inside the headset under the facial interface such as hair.

    Once you've tried these and if you're still needing further assistance, please let us know. Thank you so much for your patience. We're looking forward to your reply.

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    codz481849
    New Participant
    January 26, 2024

    Make sure your hair is back! As it blocks the sensor my kids had the same issue.

    TheAntiSocializer
    TheAntiSocializerAnswer
    Honored Contributor
    March 27, 2024

    Hey everyone! I'm jumping in here to report that I'll be locking this thread. The reason being that the original post could have a different root cause than any recent issues coming up. 

    If you've been running into this, I'd highly suggest checking out these steps if not already. Along with that, I do recommend creating a new thread in the Get Help boards or reaching out to MetaStoreHelp through PMs or where they'll be able to look into some other options they might have available.

    Sometimes it's okay to be a little Bing Chilling
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