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My setup keeps asking for a business account email and I'm not a business

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Strange thing with my Oculus Quest 2 setup. The setup goes directly to requesting business information and will shut down when I select decline. Since I am not a business it doesn't make sense why this information is being requested. Can someone explain please what I should do?

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The1stDarkLordMorgothAnswer

Honored Contributor

THIS IS NOT A SOLUTION - MARKING FOR VISABILITY

Hey guys! This thread has been going on for a while, and a lot of new faces seem to have joined in. Because of that, I want to reiterate the marked solution that the previous mod mentioned, as the workaround seems to have helped users dealing with this issue.

@TheAntiSocializer

Hey everyone! Thanks for reaching back out to us on this issue. We've gotten this flagged with our internal team for them to further review.

If you've purchased the device from an unauthorized 3rd party (neighbor/friend/second hand shop), I do recommend reaching back out to them for further assistance since the device could be tied to Meta Quest for Business.

If your headset has been in use for some time and you're just now running into this issue, please feel free to post your experience here in the thread.

In addition, there is a workaround the community is trying out:

Try another browser or make sure your signed into Facebook account on that browser before you start

If this does not work please submit a ticket with support using this following link!

If you've tried the workaround mentioned above and are still having trouble, please send a private message to MetaStoreHelp or submit a ticket with the link provided. Hope this helps!

Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.

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user901925786032222

Honored Contributor

Where did your headset come from? Until a year or so ago there was a separate line of Oculus for business headsets - the same as the consumer version physically but with different firmware. If you purchased second-hand you may have one of those.

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Linson12

Participant

It’s obviously not hardware issue as mine asked for work email address but I managed to sort it . There are a lot of people that have had the issue after updates who have owned a quest for years . I’m sorry but I think it’s a massive cop out to tell people to return their headset . Typical response from meta quest . Return headset or factory reset ?? . Sorry I’m not buying it

MetaStoreHelp

Community Manager

Hey there, Hggds! We definitely understand how much of an inconvenience this situation would be. We're also curious if you happened to purchase the headset used from someone, as that could be the reason this is happening. Let us know, we'll be looking forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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Olivehill

New Participant

I am experiencing this same issue. I purchased the Meta Quest 2 128GB Headset from HSN (Home shopping network) and they told me to contact Meta support because they know nothing! Should I just return the item?

MetaStoreHelp

Community Manager

Hey there, Olivehill. We can definitely understand how concerning this situation must be, and we'd be glad to look into this for you! Please reach out to us through a PM and we'll see what we can find out about this issue with you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaStoreHelp

Community Manager

Hello! Just checking in to see if you are still needing assistance with your initial set up. If so, please do reach back out to us at your earliest convenience. Thank you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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kitty620555

New Participant

I have just purchased the oculus quest from amazon, brand new, and am trying to set it up for my sons birthxay. I am getting the same problem regarding a business account. Please can you help??

Roberttyche

Participant

Return asap there’s a consumer and a business, account, some will tell you CS can change with a ticket but good luck first they’ll tell to return who you buy from? I got scammed on Amazon I asked the guy if it was a business he said no gaming well it was a business you can’t set up at all

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Martinfennelly

New Participant

Brand new device purchased from amazon. keeps asking for work account. when i decline i get a screen with bubbles. WTF?

TheAntiSocializer

Honored Contributor

Hey Martin.fennelly. That's pretty strange to have when you first get your device. If it was purchased directly from the official Meta Quest Amazon account, it shouldn't have any issues relating to a work account since that is exclusive to our business enterprise headsets.

If purchased new:

Power off the headset entirely > Hold Volume down (-) button and Power button > Highlight Factory reset and press the Power button.
Try to reach out to the retailer it was purchased from recently in order to attempt an exchange.

Sometimes it's okay to be a little Bing Chilling

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Halomama84

Participant

My daughter just bought one yesterday, brand new from Best Buy and it’s doing the same- when I do the option of holding for the volume and power it only asked to power off or restart - there’s no factory reset option ???

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easybakejake420

New Participant

I'm having a similar issue. Except that I purchased my oculus new like 2 years ago and my family has been using it since then. Fast forward to a week or so ago and somehow my son factory reset the unit accidentally (allegedly) and I can't get past this new Meta Business account setup screen. Returning unit is not an option. Minimal input from Meta Support here other than that one suggestion. Need a more viable solution. I'm not digital platform developer but this seems like a software issue rather than a hardware issue so not sure why it has to be physically returned to be corrected. A more feasible solution would be greatly appreciated.

MetaStoreHelp

Community Manager

Hey there, easybakejake420, Thank you for letting us know about the problem you are having so that we can take a look at the issue. We want to invite you to our PMs because we know how strange this might seem. Not to worry, you can find us by selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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Girodog

Participant

What was the outcome i have same issue !! .

Thanks

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kojack

Honored Contributor

Previously it seemed like it was just a bunch of business headsets that got leaked into the consumer channel. But with people having previously working consumer Quest 2s switching to business ones after a factory reset, I'd say its pretty clear Meta's update servers have a bug that sends out the wrong firmware (business instead of consumer) for some headsets when they connect during setup.

Kind of worrying considering how often the recommended solution to most problems is factory resetting.

Author: Oculus Monitor , Auto Oculus Touch , Forum Dark Mode , Phantom Touch Remover , X-Plane Fixer Hardware: Threadripper 1950x, MSI Gaming Trio 2080TI, Asrock X399 Taich Headsets: Wrap 1200VR, DK1, DK2, CV1, Rift-S, GearVR, Go, Quest, Quest 2, Reverb G2, Quest 3

Roberttyche

Participant

I think software issue, quest business will always be there from the beginning of first setup and til the end, everyone having issue 2 years later, after there headsets were operating fine. Hmmmm pretty obvious

Roberttyche

Participant

Return asap there’s a consumer and a business, account, some will tell you CS can change with a ticket but good luck first they’ll tell to return who you buy from? I got scammed on Amazon I asked the guy if it was a business he said no gaming well it was a business you can’t set up at all

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Linson12

Participant

Finally found fix for this work email address thing . Drove me bloody mad . When headsets asks you to type meta.com/device into a device don’t use your phone use pC or laptop . If you don’t have one try another browser on your phone . I still had bit of problem adding one of my additional accounts but found it worked better buy using the Facebook log in on my laptop rather than the email address option . You have to be logged into your Facebook account though before you start the process with the account your pairing to headset !

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Tyler17WXM

New Participant

We're having the same trouble, we purchased it direct from meta. Online, new. Not excepting any email address & not adding headset to app. Frustrating!!!!!!

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Linson12

Participant

Set it up with pc or laptop not mobile phone works better !!!

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Dilligaf0912

New Participant

I had the same problem.

To fix it, I had to download the meta quest app from google play and create an account. Then use the access code sent via email and linked the meta quest 2 to my (old phone with no SIM card but still connected to WiFi) via Bluetooth. Fixed the problem

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