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Caiyyd
New Participant
October 19, 2021
Solved

No referral credit

  • October 19, 2021
  • 117 replies
  • 102120 views

I sent my friend a referral link which she used when she purchased Quests for herself and her son. So far neither of us have received the $30 store credit. How long does it take to show? It’s been about 2 weeks. 

    Best answer by RoastPork

    Hey there! I thought I'd put some updated information in this thread. If the referral process is followed exactly according to THIS, then the referral credit should show up for both of you within 7 days of the new user activating their headset.

    If you don't see the credit after 7 days, then MetaStoreHelp will be happy to help you get your credit. Just PM them here or click HERE to submit a support ticket. Hope this helps and thanks for spreading the love of Quest 2!

    117 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    October 19, 2021

    Hey Caiyyd, thanks for reaching out! We're so excited to welcome your friend and her son to the legendary world of VR, and we appreciate you for referring them! Your friend will receive $30 in Oculus Store Credit when they activate their new headset using your referral link. You will receive $30 in Oculus Store credit 30 days later. For more information on the Oculus referral program, you can check out the relevant support article here. Cheers! 

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      Kazuo
      Kazuo
      New Participant
      November 12, 2021

      Hello, same problem here

      My brother send me a referral link, i buy a Quest 2 in a local store. 
      Then i use his link and it ask me to create my Oculus account etc.

      When i go to my profil on this site, i see my Quest 2, and when i try to use my brother link again, it said i alreay use a referral link to this account.

      But i still dont get any credit on my store, it's been 3 days now.

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        November 12, 2021

        If you need more help regarding the Referral program, we are happy to provide! Send us a DM or click HERE to submit a support ticket. We want to make sure you get your credit. Thanks!

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
          MattTri
          New Participant
          December 25, 2021

          Did they ever give you a solution because I'm having the same problem?

            MetaStoreHelp
            MetaStoreHelp
            Community Manager
            December 26, 2021

            Hey there MattTri, if it has been 30 days after you have attempted to redeem your referral credit, we recommend submitting a support ticket on our website here: https://ocul.us/ContactSupport so we can investigate your issue further. You can also send us a PM. Please click here https://ocul.us/OculusCommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.

            If you have any further questions or concerns, don't hesitate to reach back out. 

            If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
              donnasaunders9803
              New Participant
              July 12, 2022

              I’m having the same issue I sent a referral and upon the person getting their Oculus the referral didn’t work

              Anonymous
              January 1, 2022

              Same here. Says I received it but not in the store. Smells. 

              JonahsDad
              New Participant
              January 7, 2022

              I just spent 30 minutes with customer service on this topic. I used a referral promotion before New Years, which allowed for $60 store credit for myself and the referral. Even though he was to receive the money right after activation, that did not happen. According to customer service, even though it was purchased prior to New Years, because the account was ACTIVATED after Dec 31, the credit was not applied and they had to do it manually. Additionally, in 30 days I will have to reach out to customer service again so they can manually credit my account. Ironically, the email for the promotion came to me Dec 27th so there would be no possible way to even get the Oculus in time for me to activate it prior to Dec 31.

               

              As frustrating as this is, I hope this information is helpful to others. Good luck.

                mtodd50
                New Participant
                January 25, 2022

                Same issue. Sent to four friends only got credit for one. That is a loss of 180 between all of us. Very upsetting. Not cool that they allow u to give your link then not give you what they say. 😞 

                  MetaStoreHelp
                  MetaStoreHelp
                  Community Manager
                  January 25, 2022

                  Hi mtodd50! We have located your support ticket, and it looks like one of our agents has reached back out to you today. At your earliest convenience, please get back to us so we can continue working out this referral issue together. We want to do everything we can to get you taken care of. 🤗 

                  If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
                  walnutfungus815
                  New Participant
                  January 25, 2022

                  Yes hello what do I need to do do get my referral credit 

                  TeeRay04
                  New Participant
                  February 16, 2022

                  I’ve got the same problem. Back in December my buddy got his for Christmas and the $60 referral didn't work. We messed up thinking you do the referral after. Got in with support but they only gave the $30 to each of us. Had my cousin buy one after he tried mine and we followed the instructions but this one also didn’t. I just checked with him a moment ago to see if he’s seeing a credit yet (its been 3 weeks).

                   

                  The referrals seem broken.

                  MetaStoreHelp
                  MetaStoreHelp
                  Community Manager
                  February 16, 2022

                  Hey TeeRay04, we're more than happy to help with your referral credit issues because who doesn't love getting free games?? If you could please send us a PM with the full name, username, and email associated with your Oculus account (and your cousin's, if possible) by clicking here https://metaque.st/CommunitySupport or on our name to get to our profile page, then clicking "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message. 

                   

                  We look forward to assisting!

                  If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
                  Sammarco7
                  Participant
                  February 19, 2022

                  Same issue for me. Friend sent me the $60 promo referral, I clicked on it and created my account. Purchased the headset tonight and tried to logged in with this same facebook/account and got no credit. I reached out to customer support but despite giving them, my username email, friends username, screenshot of my receipt, screenshot of the text with link my friend sent to me earlier, and my headset Serial number, and a screenshot of my referral page but they weren't able to help me. They also asked for my a screenshot of my friends phone referral page which I am not able to get because my friend isn't available right now. Disappointing first impression as I wait to hopefully get the credit that persuaded me to buy the system.

                  NUAVE
                  Participant
                  May 5, 2022

                  CURRENTLY HAVING THE SAME ISSUE WITH NO WAY TO CONTACT OCULUS SMH

                  MetaStoreHelp
                  MetaStoreHelp
                  Community Manager
                  May 5, 2022

                  Hello Nauve, we appreciate you for bringing this to our attention. We understand you have been trying to reach out to us, but there was no success. Your concern will not go unheard; we ask that you please private message us. We want to have a one-on-one with you and get you the answers you deserve! 

                  Please copy and paste this link into your browser https://metaque.st/CommunitySupport or click on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, that you must be signed into the community first to send us a private message.

                  If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
                  NUAVE
                  Participant
                  September 14, 2022

                  Every time I click the link it doesn’t bring me somewhere I can message it takes me to the general forums 

                  SI13NTKirby
                  New Participant
                  July 28, 2022

                  Yeah I accepted someone's referral and I didn't get the money for accepting it.

                  TheBirdsEye
                  New Participant
                  July 28, 2022

                  i had the same problem. on july 10th 2022 i accepted my friend’s referral code and it said i accepted, but 27 days later, no credit.

                  NUAVE
                  Participant
                  July 28, 2022

                  YEA ITS STARTING TO FEEL LIKE NOBODY GETS THERES I SPOKE WITH THEM ABOUT IT THEY ASKED FOR INFORMATION THAN ONCE I GAVE THEM THE INFO THEY CAME BACK ASKING FOR ADDITIONAL INFO I JUST GAVE UP BUT I FEEL LIKE THIS IS A SCAM CAUSE IT KEEPS HAPPENING TO PEOPLE

                  rspagner
                  Participant
                  August 19, 2022

                  Hi, I've been reading your post.  Have you gotten your credit yet?  I have been trying to get in touch with someone for 2 months now.

                  NUAVE
                  Participant
                  July 28, 2022

                  Theirs*

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