Question
No update for 2 weeks after receiving RMA approval email
My Meta Quest Pro suddenly stopped turning on, so after contacting Meta Support, I proceeded with the Out-of-Warranty (OOW) replacement program. I paid the fee, shipped the device, and even received the RMA return confirmation email. However, there has been no update or follow-up for over two weeks now.
Whenever I contact support agents, they just keep repeating that it is "under investigation." Searching through the forums, I noticed many people are dealing with similar issues. What else can I do at this point?