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Oculus Quest Link gives a black screen when I open my Desktop

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I've read many articles, posts, and websites about this issue. Everything says to "set OVRServer_x64 to Power Saving mode." I've done that multiple times. I've also re-installed the Oculus app, twice. I've re-downloaded all my NVIDIA and AMD drivers. I have no clue what to do. Quest link worked a week ago, now it doesn't.
I can add desktop panels, and use them, but I can't see my desktop.
Any help would be appreciated.
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My specs:
Operating system: Microsoft Windows 11 Home (10.0, Build 22631)
Processor: AMD Ryzen 7 7700 8-Core Processor 8/16
Motherboard: ASRock B650M-C
RAM: 32 GB
Graphics card1: NVIDIA GeForce RTX 3060 Ti (8 GB)
Graphics card2: AMD Radeon(TM) Graphics (512 MB)

MetaStoreHelpAnswer

Community Manager

Hi AdventistLab. Thank you for reaching out and letting us know about the display issues you are experiencing. We understand this can cause a delay in your virtual reality adventures, and we do not want this to slow you down. If you have tried the troubleshooting given in this post, we would like to dive deeper into it in a private message. With that being said, can you please send us a PM? To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaStoreHelp

Community Manager

Hey there, bruhz, and thank you for bringing this up to the community! Being able to jump back to the PC without taking off the headset is very important to a good PCVR experience, so rest easy that we'll be glad to look into this with you deeper! The commonly posted workaround for some folks has been to do as you mentioned, force the application into Power Save, but as you are unfortunately experiencing it is not the absolute fix for everyone. There are a few things that can cause this kind of symptom outside of the ones that can be resolved by that step, but luckily we can cover tons of them in just a few additional simple steps:

Disconnect the Rift/Link cable from the computer
Disconnect your computer from the internet
Backup any necessary content
- You can find steps on how to do so by clicking here.
Reboot into Safe Mode
- You can find steps on how to do so by clicking here.
Uninstall the Oculus PC app using the Control Panel
- You can find steps on how to do so by clicking here.
Delete all Oculus folders from the following folder:
- C:\Program Files
Remove any Oculus folders from the following locations:
- C:\Users\YourUserProfile\AppData
- C:\Users\YourUserProfile\AppData\Local
- C:\Users\YourUserProfile\AppData\LocalLow
- C:\Users\YourUserProfile\AppData\Roaming
- C:\OculusSetup-DownloadCache
- Note: The AppData folder is usually hidden. Use these steps to access AppData.
  - Press Windows key + R to launch the Run dialog window.
  - Type %AppData% in the Run box and click OK or press Enter
  - File Explorer will launch to the AppData\Roaming subfolder.
  - Click AppData in the File Explorer address bar to show all three subfolders in the AppData location.
Restart your computer in normal mode
Reconnect your computer to the internet
Install the Oculus PC app again using the setup tool from our website here
Reconnect the Rift/Link cable and re-test the headset

This will strip all of the application files from the system and allow them to be reinstalled cleanly, so any file-damage or -missing/-permissions issues should be knocked out of contention. If you're still seeing some struggles after the reinstall, send us a Private Message so we can dig into it deeper with you by selecting our name to get to our profile page, or clicking here. Then, click "Send a Message" and we will be able to reply shortly! Please remember, you must be signed into the community to send private messages.

Let us know your results!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

A

AdventistLab

New Participant

I have the same issues... with the latest Nvidia drivers and Oculus Quest 3 drivers... all installed on a new Laptop, with nothing else installed. When I move the cursor arround with the Quest 3 controllers, it moves on the laptop screen too, it looks like the pixels on the laptop screen doesn't get sent to the Quest 3. Changed cables, to no avail. Regular apps from Meta Quest app however work fine. So I presume it's a bug in screen-capture & relay to the Quest.

MetaStoreHelpAnswer

Community Manager

Hi AdventistLab. Thank you for reaching out and letting us know about the display issues you are experiencing. We understand this can cause a delay in your virtual reality adventures, and we do not want this to slow you down. If you have tried the troubleshooting given in this post, we would like to dive deeper into it in a private message. With that being said, can you please send us a PM? To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaStoreHelp

Community Manager

Hey again, bruhz! We haven't seen a response back yet and wanted to touch base with you to check in. Let us know the results of those steps when you can, and we'll keep an eye out for your response!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaStoreHelp

Community Manager

Hi again, everyone. We just wanted to stop by and see if our assistance is still needed. We hope to hear back soon.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

C

Castrito

New Participant

Hello

I am having the exact same issue: black screen

I followed all the steps you give, re-install everything but the problem persists.

My system is as follows:

AMD Ryzen 7 5700G with Radeon Graphics, and I have an NVIDIA GeForce RTX 4060Ti. I have two monitors connected to the GPU, the main one being an MSI 2560x1440, 165Hz

I get the black screen issue when trying to connect to either of the monitors

Please your advise

Thank you

MetaStoreHelp

Community Manager

Hello There!

Thank you for letting us know about the issue that has been vexing you.

We want you to have a great experience using VR, so will do the best we can to solve this issue!

Firstly- Please check that all updates and firmware are up-to-date for the headset, software and PC.

Please try the following if you are only seeing a black screen when using the headset.

1. Manually assign the GPU.

Open Windows Settings > System > Display > Graphics Settings
Select Classic App from the drop down and click Browse
Select the OculusClient.exe
(By default, this will be installed C:\Program Files\Oculus\Support\oculus-client\OculusClient.exe)
Click Options > High Performance > Save
Ensure the "High Performance" option has your dedicated graphics at the top of this menu.

2. Set Link PC VR Process Priority.

Open Task Manager
Go to the Details tab
Find OVRServer_x64.exe
Right click on it and select Set Priority
Set this priority to High

Please let us know how it goes, thanks very much!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

P

perri81

New Participant

I have the same issue with brand new laptop (Asus Zephyrus G16 2024). Black screen when I open the Desktop). Works well other Windows desktop

C

ComolusNimbus

New Participant

I also use Zephyrus (G15) and having the same issue

G

Grimmy707

New Participant

I also have the same problem..

MetaStoreHelp

Community Manager

Hey there Grimmy707! Thanks for reaching out! We want to help you as best we can with your display issue while using Quest Link, so you can get back to enjoying those fun games in VR! We have a couple of questions to get a better understanding:

How long have you experienced this issue?
Where there any changes to your set up?
What troubleshooting steps have you attempted?

We are eager to assist you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

P

perri81

New Participant

I found a solution to this issue. Just keep open the Oculus Tray Tool app, and now Quest Link / Desktop option works perfectly.

P

PepeKnows

New Participant

MetaStoreHelp I have just messaged you on this issue. Please help!!

MetaStoreHelp

Community Manager

Hi PepeKnows. Thank you for letting us know. We have received your private message and are awaiting your response. Thank you again.

If you are still needing further assistance, Grimmy707, please send us a private message as instructed above.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

M

miha

New Participant

You dont help. Peple have problem. You just whait when it will be solve somself. It is very very bad

W

wulfdesign

New Participant

Not sure about support thinking should start with complete reinstall.

However I just got an new laptop with Win11 + NVIDIA RTX 4070 and had the same problem. Didn't find much here but after going into the NVIDIA control panel and making sure that only using the NVIDIA GPU ONLY for display mode fixed the back screen problem when trying to use desktop mode from link app.

I imagine there is something similar for AMD hardware in their setting as well.

Hope the helps.

-Larry James

Lead Developer

Wulf Design Studios / UpLiftVR Studios

B

bmail42

New Participant

Same issue here. I followed all the instructions without success. Re-Install, Boot in safe mode, energy settings etc.

Setup:

1x AMD Ryzen™ 7 7800X3D, Prozessor
1x MSI MAG B650 TOMAHAWK WIFI, Mainboard
1x G.Skill DIMM 64 GB DDR5-6000 (2x 32 GB) Dual-Kit, Arbeitsspeicher
1x WD Black SN770 2 TB, SSD
Gigabyte GeForce RTX 4080 SUPER WINDFORCE V2 (16 GB)

Windows 11 all drivers updated

GPU latest driver (6.1.2.24)

Cable according to specs, tested successfuly

DCS World runs perfect, but I cannot start MSFS 2024 without virtual desktop as it seems.

Steam VR needed for IL-2 Great Battles does also not work.

Virtual Desktop Streamer via WLAN runs perfect. - but the WLAN connection during games isn't stable enough.

Thanks in advance for any support on this.

Best Regards,

Bastian

B

bmail42

New Participant

Nvidia Driver: 566.36 released on 5th of December

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