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HardStoN
New Participant
May 6, 2023
Solved

Oculus Software says my computer doesn't meet the updated minimum specifications

  • May 6, 2023
  • 71 replies
  • 46923 views

Hello,

As i said in the subject the Software says i dont meet the minimum requirements to play VR altough i have

RTX 4080

I7-13700KH

32GB Ram

2TB SSD

 

thank you for your help!

    Best answer by MetaStoreHelp

    Hey there, AliChehade. Thank you for providing your feedback on your experience with our PC software. We definitely understand how annoying it can be seeing a constant banner for an issue not effecting your gameplay, and we'd love to look into this further. 

    With every scenario being different, we ask if you haven't already, to please submit a bug report for our engineers to dig deeper into this. As well, we'd like to have our support team collect your PC logs to take a further look at how our software is communicating with your PC. So that we can review, please send us a PM.

    To do so, either select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Also, remember you must be signed in to the community first to send us a private message. We look forward to gathering more details from you! 

    71 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    May 7, 2023

    Hey there, HardStoN! We completely understand that you're having difficulties connecting to the PC. Since it appears that your computer doesn't meet the minimum specs. We know how this could impact your experience. We'll post the minimal specs down so you can see what your PC need.

     

    Requirements to use Meta Quest Link

     

    Please let us know if you have any further doubts or concerns and we'll be more than delighted to continue assisting you.

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    asianricefarmerOO
    New Participant
    January 6, 2024

    Hey there, I have the same issue too! i have met all the requirements but stills says the same thing and it giving me some a little bit of a headache!!! my specs:

    gpu: rx 6650 xt

    cpu: ryzen 5 5600x3d

    32 gb of ram 

    1 usb 3.2 port

    windows 11

     

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      May 8, 2023

      Howdy there, HardStoN! We're keeping an on you and wondering if you still need any further assistance connecting. Your headset to the PC, please let us know, and we'll be more than delighted to continue assisting you.

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      RazorRay64
      New Participant
      May 15, 2023

      Wow looking at the reply to the question, realize no real person is looking at this and this is the same problem am having. Canned messages on a help forum,  Not a good idea. 

        CookiesNScream
        CookiesNScream
        Honored Contributor
        May 16, 2023

        Hey RazorRay64! I definitely would never want you to feel like your issues aren't being heard. The support team is always happy to help, and same with the mods here on the forums!

         

        If you're seeing an error about the minimum requirements, you can check this link to make sure your specs are PC VR ready. Please keep in mind that not all GPUs are listed, so if yours isn't on there we can't guarantee compatibility. You can always send you PC logs over to the support team as well. That's the best way for them to better determine what could be causing your issue.

        Through the darkness of futures past, the magician longs to see. One chants out between two worlds: Fire... walk with me
          PlagueDoctorInc
          Participant
          May 18, 2023

          If Meta can't even keep up with current technology, that just makes us (the consumers) think buying one is a mistake. We are not going to keep OUR hardware at a specific level JUST to be compatible with YOURS. Why is it too much to expect that a large company like Meta be able to update the compatibility jsons in the software?

            AiHumanAss
            Participant
            June 13, 2023

            I have same problem on my PC (not laptop) with i5 12400F and Nvidia 3070Ti with 16gb ram.
            I have big staggering and bad fps, I didn't have this problem one month ago
            On my old PC it works normal  AMD Ryzen 5 2600 Radeon 580 16 gb ram
            Its funny, you buy yourself new gaming pc for VR and you cant game on it

              PlagueDoctorInc
              Participant
              June 13, 2023

              In my case, I had to throw in my old 3070 just to satisfy the requirements of the software. In other words, I have an additional GPU in my system that I'm not even bothering to use (I only have so many monitors, you know).

               

                chasestrong
                New Participant
                July 7, 2023

                Well, This is hardly the satisfying solution I was hoping to find here. I literally just bought a new PC (13th Gen Intel Core i7-13700KF with Nvidia RTX 4070 and 64g of DDR5 ram) for the singular purpose of VR gaming with my Meta Quest Pro.

                Everything worked fine on my old Alienware laptop, and I naïvely thought a better PC would allow me to increase the framerate of my MetaPro above the paltry 72mhz I was achieving before.

                Boy, was I wrong, I failed to consider that Meta Platforms, a technology company, would allow an essential software, the only compatible OpenXR Runtime for a Meta brand VR headset mind you, to be incompatible with advancing tech....

                Whatever term describes the opposite of future-proofing, one might well apply here.

                Hey, Zuck! If you want to share your vision of a VR/XR "metaverse" with the world. Perhaps one of your employees could manage the minutiae of things such as compatibility with the latest tech.

                Forward compatibility should be established, maintained, and ensured; not neglected. The aftermath then delegated to a chatbot poorly triaging customer casualties relegated to an obscure corner of "metacommunityforums/help/oculus".

                I think closing my position in Meta would be prudent at market open tomorrow, and reallocating capital into TSLA. Meta Platforms is spreading itself thinner without attending to the internal infrastructure, and  look how well that worked out for the Roman empire. You could learn a thing or two from Elon.

                  PlagueDoctorInc
                  Participant
                  July 7, 2023

                  The only way Meta/Facebook will truly understand the concept of "future-proofing" is when they lose revenue or potential revenue doesn't come in. Complaining doesn't work, forum posts don't help, and I doubt they have any staff assigned to improving the processes. Reallocate that capital ASAP. If words won't do the talking, perhaps money will. 

                    PlagueDoctorInc
                    Participant
                    December 24, 2023

                    They never answer. It's like they are either ashamed they dropped the ball or just don't care. I think it's the latter. After all, now they have the Quest 3! I'm sure this one will be compatible with our hardware, right? However, even if it is, what's to say when the next generation of hardware comes out, they just won't repeat the cycle and not bother to update the software to be compatible? The fact they never respond doesn't exactly inspire me to go out and spend more money on ANOTHER headset. I might be inclined to give another company my money instead, perhaps one that responds to user feedback rather than one that ignores it. That is, after all, the only way they'll learn they done F-d up. 

                      Pine1000
                      New Participant
                      January 3, 2024

                      I am seeing the same message in the Oculus app on my new PC. It is way above the minimum specs: 13th Gen I7, RTX 4070, 32 GB RAM. 

                      I have the latest drivers installed from NVidia. The PC link to my Quest 2 does work, but it is flaky which may be normal. However the warning message gives me pause.

                       

                        PlagueDoctorInc
                        Participant
                        January 3, 2024

                        And this is why, whenever I see the ads on Facebook for the Meta Quest 3, I find it EXTREMELY difficult to come up with a reason why I'd want to buy it after buying the MQ2 and dealing with this. It's extremely lazy to not keep software compatible with highly popular hardware brands, but we're supposed to shell out even more money for the latest headset? I don't think so.

                          DMBspoon41
                          New Participant
                          January 6, 2024

                          I'm having the exact same issue. My specs:

                          Ryzen 7

                          NVIDIA GTX 4090, 8GB VRAM

                          32GB RAM

                          I shouldn't be having any issues. My Predator was dying out, so I upgraded and now I can't use my VR? What in the hell is going on?

                            stevewauk
                            New Participant
                            January 27, 2024

                            I suspect it is simply a matter of updating the list of system parameters to reflect advancements in CPU and GPU capabilities.  Apparently if it doesn't see a match in its list them it pops up that message.

                              StandAloneCmplx
                              New Participant
                              January 28, 2024

                              It seems a lot of people all have the same issues. Including myself. My problem is a little more specific.  The reason the message is on my screen according to the installation.   It says my graphics cards (2) 1 is under specs (Intel UHD graphics) and 2. My video card XFX GTX 8 series does not have the latest drivers but they are the latest, and have been triple checked.

                              After installing META main application, the headset is working. When setup steps are completed. the app reboots the headset stays off because its claiming the above problems. 

                              Are there any steps to overcoming this issue?

                              Thanks for assisting

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