https://communityforums.atmeta.com/t5/Get-Help/v74-Quest-3-not-fully-charging/td-p/1290989Issue persists on PTC v76, attempted all suggested fixes to no avail, headset will not reliably charge past 75%, and the following does NOT RESOLVE IT:Factory resetReboot from OSReboot from recovery menuFull power off / power onUsing any combination of official charging accessories (included adapter / cable, official dock / battery strap)Draining battery fully and attempting full rechargeAttempting to charge from any menu in any part of the OS, pre or post bootWaiting any amount of time once the battery no longer accepts chargeAny response suggesting any of the above will be assumed to be a bot and will be ignored.This issue is VERY DANGEROUS TO USERS, as lithium batteries not being charged properly can and often do fail explosively, potentially resulting in damage to property or life-altering injury. This should be addressed immediately before users are hurt.

Up and Coming

Question

PTC v76 - Quest 3 still not fully charging, continued from v74

32 replies
4561 views

https://communityforums.atmeta.com/t5/Get-Help/v74-Quest-3-not-fully-charging/td-p/1290989

Issue persists on PTC v76, attempted all suggested fixes to no avail, headset will not reliably charge past 75%, and the following does NOT RESOLVE IT:

Factory reset
Reboot from OS
Reboot from recovery menu
Full power off / power on
Using any combination of official charging accessories (included adapter / cable, official dock / battery strap)
Draining battery fully and attempting full recharge
Attempting to charge from any menu in any part of the OS, pre or post boot
Waiting any amount of time once the battery no longer accepts charge

Any response suggesting any of the above will be assumed to be a bot and will be ignored.

This issue is VERY DANGEROUS TO USERS, as lithium batteries not being charged properly can and often do fail explosively, potentially resulting in damage to property or life-altering injury. This should be addressed immediately before users are hurt.

MetaStoreHelp

Community Manager

Hi there, thank you for bringing this to our attention.

We want all of our users to have the best gaming experience possible, therefore, we'd love to look into this for you.

Would you mind contacting our wonderful Customer Support team so that one of our lovely colleagues can investigate further.

Hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

F

Freds690069

Up and Coming

We’ve all done that and support was USELESS.

they won’t escalate the ticket, they won’t pass any info on to the firmware/engineering team.

the only thing support wants to do is

1) reset the units and then

2) see if we can replace it for a used item.

neither option is the answer and their actions are useless.

C

chrismeitis

Participant

Meta is broken and I'm worried that they really screwed their stuff up this time. I've watched my battery only charge to 78, then 76, then 74 then 69%. It is now charging to only 71%. Looking at other alternatives to headsets as Horizon Worlds is also a mess and not really something that I would mess.

D

DarkVcious

Participant

Putting my findings here also from the other thread :

Headset accepts power inversely proportionnal to how much the battery is currently charged.

This means that fully powered off and left alone for long enough, you can still manage to charge to 100% (don't know exactly how long, just left it charging overnight).

If the headset is running and plugged in, even if fully charged, it will not request enough power to "run itself" (at 99% mine consumed about 5W from the wall) leading to the battery slowly discharging.

It eventually reaches an equilibrium around 70 to 80% where my headset finally pulled around 12-16W from the adapter which meant it wouldn't discharge any further (at least mine does now).

That is NOT how this is supposed to work. While running, the headset should pull whatever power it needs to run + however many watts required to recharge the battery (capped by the max wattage of the device/cable/energy source) and should NOT involve the battery at all when fully charged.

(Also quick note, although I didn't check wattage draw then, before doing a full power off from the recovery screen after the update to v74, my headset would go as low as 7% battery while plugged in and in use)

EDIT :

Something I forgot, but the headset does behave as expected when in the "powered off state". A short press on the power button turns the screen on to display battery status, and instantly requests more power to run the screen, and falls back down as soon as the screen turns off.

H

HirothefoxAuthor

Up and Coming

In my case, even fully shutting the device off as described still does not allow it to charge to 100% using the charging dock. Worse, it actually doesn't pass anything through to the Elite Battery Strap when on or off while charging on the dock, so while in use it will allow that to drain entirely, but never charge it back up once docked (since it waits for the headset itself to reach 85% before starting to). I have to dock the headset while also plugging in the Elite Battery to bypass this, it's infuriating to deal with this when I use 100% official items.

D

DarkVcious

Participant

I know that the elite strap behaves a bit funky. It wouldn't charge to 100% if it wasn't connected to the headset for me, so I'm guessing there's also a bug there where it's possibly interfering when the headset is on the dock with the battery plugged into the headset. I don't own the dock, but both plugging just the headset overnight, or elite strap into headset, and elite strap to the wall allowed me to charge everything to 100%.

stereoman

Up and Coming

After contacting support I've been told it will be fixed in no time however they could not give me an ETA, I was advised I could use the headset safely as long as I did not try to forcefully charge it to 100% and that the engineers are actively investigating the issue, there was no mention of replacement or repair of my headset so guess all we can do is wait. Really frustrating.

stereoman

Up and Coming

Just got an automated remail from Meta support asking me if I still need support, like my issue is just going to magically resolve itself, seriously Meta support right now is the worst, they told me it was being looked into and it will be fixed in no time and today I get this automated email

Hi stereoman,

This is an automated response to your support ticket.

We’re checking in here to see if you still need our help on this support ticket.

If your issue or concern is resolved now, that’s great! Just respond to this email and let us know so we can close your ticket.

If your issue or concern isn’t resolved and you still need assistance, please respond to this email as soon as possible and let us know so we can help.

If we don’t hear back from you in the next 5 days, your ticket will automatically close. We look forward to hearing from you soon.

Thank you,
Meta Quest Support

To answer the question, Yes I still need support just like the numerous other people in this thread. SMH

F

Freds690069

Up and Coming

I’ve been through this twice before.

1) quest 2 v53 broke charging the same way. Back then you could hit 100% by charging at the boot loader menu.

2) quest 3 early firmware broke WiFi making PcVr unstable.

Neither of those issues had a real fix that completely solved the problem.

what’s worse is Meta will mark the forum thread as “resolved” and then an admin will add a comment that “we marked it resolved but we know it’s still awaiting a fix.” As if their SLA is at risk leaving it open making it look bad.

it is bad!

L

LACE

Participant

I'm also having these problems since the update. Blinking orange led, charge stopping around 75%....

D

DarkVcious

Participant

What kills me is that we don't even know if the feedback even reached actual engineers that can work on the issue ...

But if PTC v76 still has the issue, I'm guessing not ...

H

HirothefoxAuthor

Up and Coming

Still occurs on V76 retail, same symptoms

MetaStoreHelp

Community Manager

Hi there, we understand the impact that battery issues can have when you are trying to make the most of your device. We would love to look into this further for you.

Please contact us via DM and one of our dedicated team will be more than happy to look into this further for you.

Hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

D

DarkVcious

Participant

So the actual dev/engineering team still have not heard of the issue then ... Great news ...

M

monsieurcedric

Participant

Just sayin: the same issue for me started with v74... still no fix so far.

My Q3 won't update to v76, I guess they paused the updates as many people have this issue.

P

PaisleyBiscuit

New Participant

I have a Quest Pro and it started having charging issues since v76 as well.. Worst of all, they don't even offer headset replacements for the Quest Pro anymore 😄 !!!! Genuinely confused how a company lets this happen. Like can we PLEASE actually fix the bugs pointed out in software before just releasing it.

D

DiegoDelanoche

Participant

From Poweruser, to Zerouser! No solution by Meta. Just throw it away and never bye again a Quest 😞 So sad...

MetaStoreHelp

Community Manager

Hi there,

Thanks for posting into our forum. We see you're having some charging problems with your device from a previous update, and we'd like to help you out! Would you mind sending us a DM? To do this, please select our name to get to our profile page. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

Thanks!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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