Quest 3 stuck in Battery Saver Mode

[Also not a solution] - Simply for visibility

Hey everyone, just jumping in here to fill in for AliceinVRworld. Looks like our internal team is still currently looking into things and wants to suggest a few steps to try:

1. Try to update your headset to PTC v69 or the latest version of V68
2. Factory reset the headset (make sure cloud backup is on)

If you are still running into issues after, please continue to submit bug reports and provide us with the following:

1. What's the full version number of your headset? (64.0.0.####### or likewise)
   1. Quick Settings > System > Software Update
2. Troubleshooting already attempted (please feel free to list them out)

As soon as I have this info, I can bring it over to the team. 

Thanks again! 

Already on v69, problem still there. Should I try reset now (previous resets doesnt help)?

TheAntiSocializer AliceinVRworld

Hi guys, the team is still looking into thing or they're playing cards? 😄

Day 300 that my expensive headset is useless. 

Thank you, I love you so much, best support!

xoxo

PCVR  doesnt permanently get the headset out of low power mode ten million people have already tried this 

There are no troubleshooting steps left it’s stuck in power save  mode which you are supposed to be able to turn off with a toggle

get more staff on this bug that keeps making more and more headsets defective instead of trying to figure out how many virtual windows you can have open at once  

Something tells me this is going to be firmware related as the factory reset is not working.

Unfortunatly Meta can add me to the list. Took me a while to figure it out. Workaround in changing resolution via Sidequest aint good for me, as headset is getting warmer and frames are dropping a lot... 

Any tips? Or should I go for replacement here as this seem to be ongoing too long already. Not keen on getting a refurbished, as we all know the product is very hard to repair...

I have made a video with PTC V69 showing Battery Save on and off (being switched off in game) and the image quality does not change at all.

I used Max Mustard, Tiger Blade and Asgards Wrath 2 as examples

Hopefuly more people can make videos to show people this problem actually exists!

Hi guys, I have a "big" update from my side that everyone will love and hate at the same time. 

I recently unpacked a brand new headset bought from Amazon, no Meta refurbished scams, and I also have my supposedly bugged headset. Did a lot of tests between the two and guess what...

they are COMPLETELY the same. 

Same passthrough quality, same horrible lines in virtual world and on most of the games, poor render for distant objects. Even Horizon Worlds has pixelated lines and menus in both headset. 

When creating new boundaries the grid lines and floor lines have also stairs effects on the new headset (sometimes the stationary boundary circle is rendered good, very smooth, I don't know what's triggering that).

Soooo guys, after all this time being angry and chasing this problem that never had a fix, I'm letting go, because maybe is true that it doesn't exists and the sub-issue is just that the singular apps are not optimized for Quest 3 and the bad quality comes from that and not from the headset that is faulty or bugged, for sure it can be improved with updates tho.

Still weird that also Meta Horizon Worlds is not smoothly optimized for Quest 3. If we want a confirmation, please someone that "supposedly DOESN'T have this bug, send a video recorded from lenses of the environmental objects in the main menu platform of Horizon Worlds (that should be a pretty new developed app for Quest 3) also if you leave the main menu board floating and you go around it, there should be some black banners also very very bad rendered... let me know if all you is the same, because with the new headset is as bad as it looks.

Sadly, I think everyone is seeing the same bad quality, it's just that for someone is strange to accept that this can be the real rendering, and I was totally one of them.

Regarding the "no changes" of graphic when Power saving mode is toggled on and off, we actually don't have any comparison on "how it should be" with saver ON and saver OFF. This can mean that maybe the power saving is actually working on elements that we are actually not seeing clearly, like distance rendering, lower frame rate, less CPU GPU power and we don't even know if the power saver mode ON is taking place when lunching an app only or not.

If the support will give more details on how the Power Saver mode works and how can we verify if there's an actual way to see differences, we could maybe have the confirmation.

Honestly, I felt very bad seeing that both a new headset and that refurbished one I got from Meta have this quality, but on the other hand I feel a bit relieved for some reason.

Also guys, this justify the fact that this problem has not been fixed since almost the launch of the Quest 3, and let's be honest, is very hard to believe that no one worked on it and fixed it after all this time, because simply they've never found anything related to this story. It also explain the fact that no one is talking about it on YouTube as a real issue except for 2 videos and many reddit posts of people like us that can't believe that the Quest 3 has this poor antialiasing. Well, it probably has, and probably your headset is not faulty or affected by any bug. 

Support, please gave us the details of how Power Saver mode precisely works so we can have the final answer to this nightmare once for all. 

At the e.bd of the day it says it lowers graphics quality and it doesn’t at all., not things up close or thingsa in the distance and the textures look below HD in every game not just in nes that have not been optimised. 

get your money back from amazon 

I will make another video of the same games on quest 2 and 3 which have actually been optimised 

My teenage son used the headset today and he troggled the power saving option (wanted more battery life) and viola low res and aa shimmering all over the homescreen. Did not know this was an issue until it happend and I googled it and it seems this is and ongoing issue.

How is this not resolved after so long?

Does the setting trigger and irrevesible hardware fault in the gpu/screen itself (could explain why the issue is not resolved).

Tried reset through app and on the headset itself same issue.

Passthrough not affected and no aa jaggines along the menu but as soon as I go into homescreen it's alot of aa jaggines and shimmering on the menu and windows alongside elements in the homescreen environment. The riverside homescreen is unusable with strong shimmering and jaggines (was my favorit one so i knew how it looked before power saving setting was troggled).

Did try the v69 PTC and reverted back to the V68 awaiting official v69 but it seems META have not cruched to bugg in the latest update.

Will have the headset replaced as I live in an EU country with stong customer service laws in place.

Will guide them to this tread aswell.

Poor kid, he's sad he put me through this trouble but it's not he's fault using a setting thats should revert to original settings just as easy as it's troggled.

The problem with saying something like this, is that it goes against what Meta's own release notes say for 59.0:

"

Battery Saver (Quest 3 only)

We’re adding an optional setting that will let you improve battery life on your device by lowering the graphics settings. You can find Battery Saver under Power in System Settings."

So if you are toggling the option, you SHOULD Be seeing a difference between when it is on and when it is off. That is exactly why the issue is still open, is that it seems to lower the performance, and then never restore it back to what it was before it was turned on.