Skip to main content
dinkd
New Participant
December 10, 2023
Solved

Quest 3 stuck in Battery Saver Mode

  • December 10, 2023
  • 332 replies
  • 85670 views

So I toggled the battery saver mode 3 days ago and ofc it lowered resolution. I wanted to test the feature. So I toggled it on, saw the change, and then toggled it off. When I turned it off, the resolution stayed the same, the fovetated size stayed the same. Everything was the same as if I was still on battery saver mode (with full charge on the headset).

 

I ignored this issue until today as I cannot deal with it anymore. I restarted the device, resolution is still low, text is pixelated, FOV is terrible, everything warped. The headset thinks I'm in battery saver mode still. Tried toggling it on and off and there is literally no change when turning it on, and of course no change when going back to off.

 

 

Please help. 

 

I'm on v60

    Best answer by AliceinVRworld

    **NOT A SOLUTION** MARKING FOR VISIBILITY**

    Hey everyone! Engineers are currently looking into this and in the meantime, will need you to get connected with support using this link here. They will need to provide a few steps and possibly collect logs. As well as getting this escalated to our internal specialist through email. Our support will have the tools to get a better look into this for you! As well as submitting a bug report! 

    In addition, please get connected with our support through a PM by clicking their name MetaStoreHelp and making sure you're signed in. 

    332 replies

    Show previous replies
    DoomsdayCatalyst
    New Participant
    January 15, 2024

    I have the same issue.

      sheepydaz
      Participant
      January 15, 2024

      This seems to be a common problem.  I'm a little upset now that I can not get the best graphics out of my new quest 3.

      I'm not factory reseting it either.

      May loose all my hard on asgard's Wrath 2 (amazing by the way)

      Meta please listen and fix the bugs ..

      We want fantastic graphics.

      If we didn't we would stick to Quest 2

        Troway
        New Participant
        January 15, 2024

        I am experiencing the same issue. I toggled the battery saver mode "on" a while back to see what it did. I noticed the resolution and brightness go down and then I toggled battery saver mode back "off" and the resolution and brightness of the screen stayed the same. Now, toggling the battery saver mode off and on does nothing.

          sheepydaz
          Participant
          January 15, 2024

          Hi....

          It's definitely a software problem.  I really hope they fix it with the next update.  I wish I had not tried it now. 

          LWYRLWYR
          New Participant
          January 16, 2024

          I am experiencing this issue as well. I did send a PM, but I think the community deserves a public response about how this is being handled and the timeline for resolution. It is honestly shocking that some have already been dealing with this for a full month. @MetaQuestSupport what can we expect?

          17jwong
          New Participant
          January 16, 2024

          I'm now realizing that some issues I've experienced may also be tied to this bug? In no particular order:

          - Guardian blue line sometimes looks super blurry and aliased

          - Really noodly controller tracking in PCVR (especially Beat Saber) as if the controllers are being tracked at a reduced update frequency

          - Display brightness randomly resets to ~50%

            VoldrakDrolf
            New Participant
            January 16, 2024

             Hi there, my Quest 3 also seems to be stuck in Battery Saver mode, for a second when I turn it off, it flashes brighter and seems to turn off, and then it gets stuck back on again.

             

            If there's any way to fix this, I would like to know, as I've been wondering why things have felt so blurry for a while.

            sheepydaz
            Participant
            January 16, 2024

            It's crazy I really hope they fix it soon

            Armistice7034
            Armistice7034
            New Participant
            January 16, 2024

            I'm also having this issue and factory reset didn't work for me. This is quite annoying. To think most people who enable this are trying to fix one problem with the headset (battery life) and it creates a whole new one. You'd think for what Meta is worth they'd have better testing and bug squashers. 

              Neonity
              New Participant
              January 16, 2024

              I am having the same issue on my brand new device. This is incredibly frustrating and it’s making me consider returning it right away if this is the level of quality control I’m supposed to expect for a headset like this.

                sheepydaz
                Participant
                January 16, 2024

                Still not good . 

                Please fix with a software update or upgrade the graphics 🙏  

                msmythni
                New Participant
                January 16, 2024

                Same for me, tried reset and did not help, please fix this ASAP Meta!

                ShiroTenko
                ShiroTenko
                Honored Contributor
                January 16, 2024

                **(THIS IS NOT A SOLUTION) **JUST NEED MORE INFORMATION ABOUT THIS ISSUE**MARKING FOR VISABILITY**

                 

                Hey everyone! I noticed you all are having trouble with the Quest 3 not turning off the Battery Saver Mode. I want to help get attention to this for you guys, so I will need some more information on this.

                Can y'all let me of the following?

                1. What's the full version number of your headset? (60.0.0.####### or likewise)
                  1. Quick Settings > System > Software Update
                2. What version is your Meta Quest app running?
                3. Is your headset enrolled in Quest PTC?
                4. Do you notice this when connecting to PC?
                5. Is it affecting PCVR games as well?
                6. Does letting the headset die completely and then charging it help?
                7. Any potential workarounds anyone may have found?
                8. Link to any other threads or post with this issue?

                While this is being answered, please submit a bug report. It'll help provide important feedback on this issue.

                Once I have all of those pieces of info, I'll let the internal team know. 

                “There are only four rules you need to remember: make the plan, execute the plan, expect the plan to go off the rails, throw away the plan.” -Leonard Snart.
                atraignis
                New Participant
                January 17, 2024

                I'm pretty sure I'm suffering with this too (no visible change when toggling low power mode, battery lasting longer, visuals not as good as I remember when I first got the headset).

                Here's the details you asked for:

                1. 60.0.0.214.366.553497759

                2. Not sure what you mean by Meta Quest app version?

                3. No

                4. Haven't attempted it

                5. N/A

                6. No

                7. No

                 

                ShiroTenko
                ShiroTenko
                Honored Contributor
                January 17, 2024

                Like the version your mobile app is on. My b for the confusion. 

                Also, thank you for taking the time to answer my questions!

                “There are only four rules you need to remember: make the plan, execute the plan, expect the plan to go off the rails, throw away the plan.” -Leonard Snart.
                Show more replies
                Terms & ConditionsAccessibility statement