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New Participant
September 20, 2024
Solved

Quest 3 Updating problem

Hello everyone
 
I have a problem updating my meta quest 3 goggles.
 
When turning off the update screen indicates that an update is taking place and the device will turn off after updating. After a dozen or so hours (>10 hours) the device is still updating.
 
A simple restart of the device does not give any results.
 
I tried to update the device using the online update tool. I paired the device with the computer but after about 5% of the progress the page shows an update error and tells me to contact the Meta support department.
 
Does anyone have a solution to this problem?
 
Regards
Hubert
EireMax
EireMaxAnswer
Participant
September 20, 2024
Hey everyone!
 
Whilst I am yet to hear back with an official update from the engineering team (they are incredibly busy) it appears that this issue has been resolved!
 
If you haven't done so already, could you please attempt the update process once again and see if it now works on you end?
 
Thanks for all of your collaboration in getting this sorted guys, see you in VR 👀
Moderator 2 Electric Boogaloo

55 replies

New Participant
September 20, 2024

I have exactly the same problem. When i try to update with wifi the update get stuck at 8% when i update with the computer it get stuck at 20% and then give an error 

Please help 

Best regards,

Jeroen

 

New Participant
September 20, 2024

Having this exact problem right now, the headset is currently bricked and I need it for work 😕

The sideload reaches 10% and errors out on both my PC and Mac on multiple browsers.

 

Regards,

Rupert

Inspiring
September 20, 2024

Same problem here, whether it's from device or sideload. It's blocking our clients as well

MetaStoreHelp
Community Manager
September 20, 2024

Hey there,

 

It's always important to keep your Quest devices software up-to-date so that you can enjoy the newest and latest features available to the Quest. We'd love to try and help resolve this issue so that you can get back to enjoying your immersive VR experience.

 

Here are some troubleshooting steps we'd like you to try:

  1. Ensure that you have enough storage space in your Quest headset, as sometimes the Software Updates can be substantial in size and may require enough space in your Quest Device.
  2. Try a different supported browser, Chrome, Edge, and or Opera
  3. Remove Elite Strap with Battery or any third-party accessories from the headset. If you are using an Elite Strap with Battery or other headset accessories please remove it from the headset before attempting to connect the headset to the computer.
  4. Check USB connection. Ensure that you are using a high-quality USB-C cable capable of data transfer for connecting your Meta Quest headset to the computer. The cable provided with your headset will suffice.
  5. Confirm headset software version. Prior to updating your headset manually, verify that it is running the appropriate software. To find the current build number in the headset, navigate to Settings > System > Software Update. It is possible that your device already has the latest version installed.
  6. Try another computer and cable. In the event that none of these steps resolve the issue, attempt connecting your Meta Quest headset to a different computer or try a different USB-C cable that can support data to determine whether the problem is related to the headset itself, the original computer, or the USB connection.

If these steps don't work, please privately message us by selecting our name to get to our profile page, or click here: Support  

Next, click "Send a Message" to privately message us! 

Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Inspiring
September 20, 2024

Hi, thanks.

We will contact the support, as we are trying this with a factory resetted-vanilla equiped headset.

New Participant
September 20, 2024

I have same problem.
Quest 3 update doesn't work and sideload update from web doesnt' work either. 
Sideload update get stuck at 21%

New Participant
September 20, 2024

Mine also exactly at 21%

New Participant
September 20, 2024

Here the same, via phone still not working

Participant
September 20, 2024

Hi there, I have the exact same issue. 

This is my first day with this device and I now hate the thing. 

 

The update on the device (after HOURS) did not move at all. I tried updating the software on my PC and I get and error every single time, once the update starts. 

 

This is ridiculous. 

New Participant
September 20, 2024

I just got my new Quest 3 in the mail. And it also seems to have problems with updating.
It constantly reboots, says less than a minute remaining, then 4, then 8, then 11, then 15 and reboots again to the same cycle. Sometimes it just hangs on "Estimating Time left..." The progress bar is always showing about 5% or 10% done, but it never moves.

Inspiring
September 20, 2024

Hi this is exactly what's happening to us. Hope this will be fixed rapidly

Participant
September 20, 2024

Would be great if you just could download this update within the browser to an USB stick instead of using the sideloader which stops at 21%..

EireMax
Participant
September 20, 2024

Not a solution - Marking for visibility

Hey everyone, I have notified the engineering team of this issue; I will let you know when I receive any news!

In the meantime, could you all submit a bug report, as this will accelerate the process and provide the engineers with some additional info.

Thanks!

Moderator 2 Electric Boogaloo
Participant
September 20, 2024

Will do. Thank you