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Quest 3 Updating problem

55 replies
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Hello everyone

I have a problem updating my meta quest 3 goggles.

When turning off the update screen indicates that an update is taking place and the device will turn off after updating. After a dozen or so hours (>10 hours) the device is still updating.

A simple restart of the device does not give any results.

I tried to update the device using the online update tool. I paired the device with the computer but after about 5% of the progress the page shows an update error and tells me to contact the Meta support department.

Does anyone have a solution to this problem?

Regards

Hubert

EireMaxAnswer

Participant

Hey everyone!

Whilst I am yet to hear back with an official update from the engineering team (they are incredibly busy) it appears that this issue has been resolved!

If you haven't done so already, could you please attempt the update process once again and see if it now works on you end?

Thanks for all of your collaboration in getting this sorted guys, see you in VR 👀

Moderator 2 Electric Boogaloo

Show previous replies

R

Razzie

New Participant

Same exact problem. Day one fresh out of the box and it will NOT let me update. Tried factory reset, sideload, various router settings pc's, cables etc. IT WILL NOT UPDATE no matter what. Absolutely livid with this thing considering how much it cost. Considering just geting a refund and sending it back.

Also are these helper replies bots????

S

Sclurp

Participant

Feeling the exact same way Razzie...it's wild.

I don't think the mod on page 2 was a bot

S

SwagHags

New Participant

Same issue, got the headset today.

S

Sclurp

Participant

Got a DM on Twitter back from Meta, saying that the engineering team are aware of this emerging issue and that they're working on a fix

B

BoGracz

Participant

Just solved my problem with internet prvided through phone.

S

screedwolf

New Participant

I tried with the phone, it doesn't work either. I contacted technical support, a specialized team must contact me again

S

screedwolf

New Participant

Has anyone tried NAT-PAT port openings?

H

Headwipe

New Participant

Yeah, i got the same problem, too.

J

jenniferneesam

New Participant

My son just got his new meta quest 3 today and has been stuck updating for hours! Not a happy lad

S

Sclurp

Participant

Probably not worth your son keeping it on and trying to update. It's not gonna happen til they figure out a fix for this issue we're all experiencing. So interesting that a lot of people showing up in this thread today, like us, all got our headsets today and can't use them

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huher89Author

New Participant

I solved the problem by updating the device by going to Settings -> Updates and pressing the "Update now" button there. The update was downloaded and updated while the device was running.

The Googles were connected to the Wi-Fi network from my phone, not from the router as usual, but that probably didn't do anything.

The V69 update is quite large, it takes up 289MB of memory, so downloading it from the phone via the Internet and updating it took about 10 minutes.

Now the device turns off normally.