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huher89
New Participant
September 20, 2024
Solved

Quest 3 Updating problem

Hello everyone
 
I have a problem updating my meta quest 3 goggles.
 
When turning off the update screen indicates that an update is taking place and the device will turn off after updating. After a dozen or so hours (>10 hours) the device is still updating.
 
A simple restart of the device does not give any results.
 
I tried to update the device using the online update tool. I paired the device with the computer but after about 5% of the progress the page shows an update error and tells me to contact the Meta support department.
 
Does anyone have a solution to this problem?
 
Regards
Hubert
    EireMax
    EireMaxAnswer
    Participant
    September 20, 2024
    Hey everyone!
     
    Whilst I am yet to hear back with an official update from the engineering team (they are incredibly busy) it appears that this issue has been resolved!
     
    If you haven't done so already, could you please attempt the update process once again and see if it now works on you end?
     
    Thanks for all of your collaboration in getting this sorted guys, see you in VR 👀
    Moderator 2 Electric Boogaloo
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    55 replies

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    Razzie
    New Participant
    September 20, 2024

    same here it just updated suddenly apropo of nothing

    Sclurp
    Participant
    September 20, 2024

    Yep, it's working, finally!

    EireMax
    EireMaxAnswer
    Participant
    September 20, 2024
    Hey everyone!
     
    Whilst I am yet to hear back with an official update from the engineering team (they are incredibly busy) it appears that this issue has been resolved!
     
    If you haven't done so already, could you please attempt the update process once again and see if it now works on you end?
     
    Thanks for all of your collaboration in getting this sorted guys, see you in VR 👀
    Moderator 2 Electric Boogaloo
      pAnatiC
      Participant
      September 20, 2024

      Looking promising so far!

        LordArceus
        LordArceus
        Honored Contributor
        September 21, 2024

        yes, this can be updated through the online update tool here 😁

        SchwarzeRose
        New Participant
        September 21, 2024

        Dann versuch ich es mal darüber mal schauen ob es funktioniert ist echt nicht schön wenn man ein neues gerät kauft ,und sofort solche probleme hat 

        KaminasWife
        KaminasWife
        Participant
        September 23, 2024

        Hey! Did this work out for you? 

        woodpecker333
        Participant
        December 31, 2025

        What the heck, dead internet theory, i have same problem, after update device goes black and i cannot tell if i can safely power it on. Cannot find answer to this...

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