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oc24gov2
Participant
March 28, 2025
Solved

Quest 3 was stuck on finding position in room and now stuck on black screen

  • March 28, 2025
  • 102 replies
  • 25460 views

Hi,

I powered on my quest 3 headset and was getting a message "finding position in room" continuously so I did a factory reset and I'm now only getting a black screen after startup with some background sound.

I can see the meta horizon label and hear the startup sound when booting but then it quickly goes to a purple and blueish gray picture before going black. I have no other menu available and I've factory reset 3 times. I see other board messages with similar problems so it starting to sounds like there is no fix yet?

Thank you!

      Best answer by thebreadtruck

      Yup, I bought my Q3 at launch, support told me it's out of warranty so I'm *ship* out of luck. They then offered me to buy a refurbished one. Like "yeah you know how you know how we sold you a product brand new that won't last more than 1.5 years? How about buying another one but this time it's USED?!" What an abysmal disappointment. Sorry the same thing happened to you dude. Best we can do is share our story with others on reddit.

      102 replies

      Show previous replies
      Darzzyi
      New Participant
      July 28, 2025

      Billion dallor company btw, had my quest 3s for not even 1y and got it but then i take off my face plate and turn it off and on it works for hours and days then go back to saying it. But  i just simply take my face plate off and turn it off and on then it works. And im too lazy to send it back even tho my thing exspires in oct. So idk if you got a new one or you fixed it. Hope you're good and be safe.

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      July 29, 2025

      Hi there Darzzyi, 

       

      Thank you for bringing this to our attention. We can see that you're having some trouble with no display on your screen and we're happy to help! 

       

      We just want to double check if your faceplate is the one that came with your Quest 3 or a third-party faceplate? 

       

      Once you answer this for us, we can take a closer look into your issue for you. 

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      Ozzy0812
      New Participant
      July 29, 2025

      Hi there MetaQuest Support Community Manager

      The fault is not with third party faceplates. The fault is with the original factory faceplate. So it does not matter what faceplate is attached. Sweat and or moisture is getting into the clip holes and causing damage to the sensors to error. 

      Sort it out Meta. Advertising a machine that is designed for fitness and heavy movement to play and they cant even waterproof the inside. 

      No wonder you guys brought out the breathable faceplate. (Mine's coming today. Half price on Amazon as im writing this)

        philbury100
        New Participant
        August 4, 2025

        Just got a Quest 3 and this problem has completely ruined everything. Meta are going to send me a new one, I insisted as this one is 2 days old! Hopefully it's a hardware issue. The post above by SpaceBass11 ought to put any sane person off buying this kit. I have already invested hundreds in upgrading my PC and buying accessories and lenses and this is really p***ing me off.

        philbury100
        New Participant
        August 4, 2025

        It's not OK that this thread is flagged as 'SOLVED'

        Anonymous
        August 4, 2025

        philbury100​ why don't you message the OP and get him to mark it as unsolved or get him to change the thread title to 

        (NOT SOLVED) Quest 3 was stuck on finding position in room and now stuck on black screen 

        ZigAnt16
        New Participant
        October 19, 2025

        It is October 2025 and this same issue just happened to my son’s headset. We tried all of the suggestions in this forum: restart, factory reset 3x, unpair controllers, new batteries, blah blah… and the issue just started happening more frequently. I finally reached out to support, luckily we were still within warranty, but they couldn’t provide a solution.  We ended up sending his headset off for a replacement,  but now I have a sad kid who just wants to play with his less than a year old $300 system. 

        All in all… this is NOT resolved. 

        annamaariya
        New Participant
        December 9, 2025

        Hi everyone,
        I faced the issue where the Meta Quest 3 gets stuck on “Finding Position in Room” and eventually goes to a black screen. After testing several solutions, I found two methods that actually worked. I’m sharing them here so others can try and fix it as well.

        Please note: Try these solutions at your own risk.
        If they help you, please leave your comments or feedback

        Method-1
        How to Fix Meta Quest 3 Stuck on Finding Position in Room and Black Screen Issue Fixed | 100% Solved
        https://youtu.be/AUQDOifh-Pg

        Method-2
        Solved: Meta Quest 3 Stuck on Finding Position in Room and Now Black Screen Issue Fixed Easily
        https://youtu.be/xjqBvqS_mQE

          Maccyb123
          Honored Contributor
          December 9, 2025

          Thanks for putting in the effort to share this information. I'm sure it will help us if we run into this issue 👏👏👏👏👏🙂

          muadibat
          New Participant
          December 9, 2025

          Hi all!

          Now this happens to me too! Afer upgrade to v.83 an the Controller updates I also have this error. My quest 3 is now 2years and 1 Month 🤐 

          I have made the Software Update with sideload and a restet 3 times, nothing helped.

          I don't know if the fault is related to the update or just a coincidence. But after two years, it shouldn't be defective at this price.

          Next, I'll test the solution with the hair dryer.

          Is there a way to downgrade to v.81?

          CaptainTopherUS
          New Participant
          December 12, 2025

          There are enough replies and other posts about this very issue and sounds like most occurred as part of the OS version 83 update. Seems like the software is the issue and in the release notes there is mention of new boundary and spacial features.  Sounds like class action lawsuit time.  

          FerJos75
          New Participant
          December 12, 2025

          Hi from Spain! After 2 weeks without using my Quest 3, I put them on today and found I have the “Finding position in room” issue too… After reading about it, I won’t do a hard reset to avoid blank screen…

          I have latest firmware version, since I have it set to auto-update…

          So annoying… and disappointing to check it’s a long term known issue and there isn’t a fix/workaround after all.

          I tried the hair dryer solution, but no luck for me…

          Nuathis
          New Participant
          January 3, 2026

          This might not apply to everyone but my daughter was having the sameissues and I was led here. I couldn’t figure out why this was happening.  Here my daughter put some stickers on the front on her meta quest 3s, thy weren't covering the lens. But apparently they were close enough to mess up the tracking. We removed the stickers and boom it worked. So if you have anything on the front of your quest, remove it!!! Even if they aren’t close to the cameras. Problem solved here.

            Maccyb123
            Honored Contributor
            January 4, 2026

            Good advice!! Glad your daughter is back in the Metaverse! Happy New Year!! 😁

            dailesky
            New Participant
            March 9, 2026

            Had exactly the same issue, paid $250 to get a refurbished replacement and then had the same issue again, did they do some fked up software update and messed up the tracking?

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