Inspiring

Solved

Quest3 Elite Strap with Battery back screw loose

Forum|Forum|2 years ago
January 19, 2024
48 replies
11172 views

Hello, I haven´t use too much my Quest3, and the head support felt loose, so I checked, and that tiny screw was out, and I have to disassemble the plastic support to be able to screw it back, does anyone know how to do it? do I have to send it back to Oculus?
Thank you very much !

Best answer by diegolmz

I forced and twisted a little the plastic holder from the back and I was able to use my 6-point screwdriver and fix it correctly. And it worked fine without disassembling the back nor breaking anything.

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diegolmzAuthorAnswer

Inspiring

I forced and twisted a little the plastic holder from the back and I was able to use my 6-point screwdriver and fix it correctly. And it worked fine without disassembling the back nor breaking anything.

MetaStoreHelp

Community Manager

Hey there, diegolmz, thank you for letting us know the issue was resolved! We know how important it is to have a working Elite Strap, for that extended play time. If you have any similar issues, or need any assistance, you can reach us any time from our Profile Page. We hope you enjoy the extended gaming life!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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diegolmzAuthor

Inspiring

Thank you !..

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diegolmzAuthor

Inspiring

Hello name100, I used a 6 star screwdriver, is not philips nor flat is another type. Luckily I had one in a set, you can find that type of screwdrivers in amazon or other places

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stelcocci

New Participant

Did you have any trouble getting the plastic piece back in? Same issue and I terrified to try prying that out.

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diegolmzAuthor

Inspiring

Hello stelcocci , if you refer to this plastic piece, that was the complicated part, I could not taking it out, so I had to make a lot of pressure to bend it like in the image to be able to screw it.

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diegolmzAuthor

Inspiring

Hello edude78 , using force, I bended the plastic holder (in green) from the default position (highlighted in green) to the one marked with green. Then I put the back black holder's copper screw receptacle inside the hole of the plastic holder and then I put the screw from the other side and used the screwdriver. Remember that it is a small 6 point screwdriver (before anything check that is works fine with the screw.
This problem happened to me twice more is NOT ok for that to have this problem. And EVERY time is difficult to do it, so have patience.
I don´t know why Meta is not answering about this. Because my "solution" worked for me, but it may break it and, in that case, no more warranty. They should give us a REAL solution.

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ptSloan

New Participant

My screw has come out completely and fallen and cannot be retrieved. What type of screw should I order to secure the rubber heel back onto the Elite Strap?

MetaStoreHelp

Community Manager

Hey there!

We understand a screw has fallen out from your Elite Strap.

May we ask that you send us a private message with the serial number of this so we can investigate this for you?

To send us a private message, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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LilPunko

New Participant

What is there to investigate? It's a screw. The serial numbers to them arent unique. You are continuing to sell a product with a known defect. Fix the problem and/or overnight customers replacement screws along with screwdriver that can be used.

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perrito

New Participant

Glad I found this thread. Woke up and saw this exact problem occurring with my headset and strap. MetaStoreHelp can you guys share an official video on how to fix this please? Bending the plastic that far and using a screwdriver is really scary.

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hexyyfr

New Participant

Does anyone know what size torx I should use to re-attach this? It's a shame that the screw fell out a month after buying...

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JoshF2014

New Participant

The hole for the screw is insanely small. This happened to my son's elite strap several months ago, and Meta honored the warranty and sent us a replacement. Last night he brought it to me and the same exact thing had happened again. Seems like a major design flaw that Meta should fix...but it seems from this board that they don't want you to fix it on your own.

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diegolmzAuthor

Inspiring

I stopped using it, my screw kept going out and each time was very difficult to put it back.... it's a shame.

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TheLostBrain

New Participant

Torx T4 + Red Threadlock

Just went through this myself. I suggest getting yourself some threadlock. It's a liquid for screw threads that prevents the screws from coming loose. Red for permanent, Blue for semi-permanent. I went red.

Just like has been said here you'll be bending the strap piece pretty far but it seems to hold up fine.

While you're in there, if you feel confident you might as well do both sides with the thread lock to prevent loosing the screws in the future.

I put the thread lock in the nut side and then wicked the excess away with a paper towel.