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(Resolved) Meta Quest mobile app disables Oculus Go. Setup stucks at "Health and Safety".

Forum|Forum|2 years ago
March 9, 2024
148 replies
45022 views

Update March 27th: The build 260 is available.
https://apps.apple.com/us/app/meta-quest/id1366478176

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Update March 25th: Meta Store support told me that the latest mobile app Version 259 was released with a fix to resolve the issues described in this thread. So, the resolution was given officially. Thank you Meta for the fix, and thanks everyone in this thread as your voices indicated how this issue was significant. 😄

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During setup of Oculus Go by Meta Quest for iOS Version 257.0.0.9.106, I could not play "Health and safety" video, although I pressed "Watch Video" button. As a result, I cannot complete setup my Oculus Go. How do I proceed with the next steps? I also tried the setup by Meta Quest for Android, but the symptom is all the same. Version 258.0.0.9.109 released on Marth 13th also show the same symptoms. Still the setup fails and the headset becomes useless.

I can click "Continue" button. But all the three links are inactive.

As the video never starts, I cannot complete the setup. My headset becomes a photoviewer of single image prompting me to grab smartphone.

Best answer by bhuva

Please factory reset and try again. I just tried it. Someone at meta is a kind soul. Cheers.

Show previous replies

J

joekuhns

New Participant

It works again! Try it again. They must have change something server side because now you can watch the video and complete setup. I just did it! I’m on iOS. It hasn’t worked for the last few weeks and now it does.

G

gaston03s

New Participant

Thanks for the heads up. I tried again with my iPhone and setup post-factory reset does work now, my device is now fully setup and operational. Back to normal. Nice. My gratitude to whomever made the necessary to get us through this hurdle.

M

markdiephuis3

New Participant

Same problem. Still not fixed? How long has it been?? Sad, Mr. Meta... just sad.

B

bhuva

Participant

It works after a factory reset. Just done it. It works. Cheers.

A

amerbs

Participant

I`ll keep trying...still no luck

A

amerbs

Participant

I`m still stuck at Health and Safety...guess I`ll try again later

B

bhuvaAnswer

Participant

Please factory reset and try again. I just tried it. Someone at meta is a kind soul. Cheers.

P

prettyweird

New Participant

OMG OMG! After weeks of messing around and trying over and over, it finally works on my Oculus Go!!!
This version works: Meta Quest from Play Store, build 261.0.0.10.109 updated on Apr 2, 2024.
I was dancing to the Health and Safety video. TY bhuva 🙂

A

amerbs

Participant

where can I download version 259. Apple app store has the old one

T

tacogrande2022Author

Participant

I updated the title of this thread as the new build is still unavailable in App Store.

B

brell128244

New Participant

I hate this company so much.

A

amerbs

Participant

OK Version 260 is now on the App store and I'm back in business...!!!

B

bhuva

Participant

Dear Amerbs,

Great to see that you are 'back in business'. Cheers.

L

LaughingBermuda

New Participant

Hi I need help I have an oculus go and an iPhone I am trying to get it setup but it gets stuck on the Video can you help me with any tips or information?

W

wolverinesullivan

New Participant

NOT RESOLVED. Exact same issue with latest build here in Oct 24 and exact same thing, corrupt video, can't play on iphone and cannot continue setup. Meta dev please respond.

MetaNinjaTurtle

Honored Contributor

Hey there wolverine.sullivan

I see you are having issues setting up the Oculus Go on IOS.

Could you please send our engineering team a bug report, here is a link on how to do so -> Bug Report

Please make sure to be as descriptive when submitting your bug report.

Thank you! 🐢

W

wolverinesullivan

New Participant

I guess I can but there literally are 102 messages on here explaining the issue that isn't fixed the video wont play and cant click the button to finish registration.

B

bhuva

Participant

Dear bigtone 2000, please continue to reset to factory settings and try again. I needed to do it about 10 times.

Hope it works.