[Resolved] - Quest 3 Elite Strap with Battery only connects for a few seconds

Thats a joke ?

You Tell US always the same sh*t....

I’ve ran into this issue on multiples. As someone else mentioned when it hits 0% the issue pops up.

i contacted support to inquire about my original RMA I created, they have informed me there is no guarantee that the replacement shipped via RMA will be free from the same issue, I understand support is support and has limited knowledge but if there was any certainty the replacement will resolve the issue it would be outlined in their KB.

Also, as others have mentioned they are getting replacements sent without sending back theirs, this doesn’t always seem to be the case.

At this point I’m using my strap, just for the strap itself since the one included causes me pretty bad pain after only a few minutes of use, for this reason I asked if a replacement could be shipped prior to me sending mine back and they weren’t able to accommodate this request on the spot.

Im not looking for a freebie or anything, I just don’t want to have to go weeks waiting for my RMA to be received processed and shipped considering I’ve already spent well over a grand after the headset, accessories and games.

 I have the same problem. Also mine won't even charge in the Meta-Charging-Station. I have to charge it separately. Monster price for a piece of gear that won't even work correctly with the device it's been designed for. .... 

I just noticed that it didn't even charge individually. I have re-connected it with the Q3 now and try it again ...

Second try it has charged in the station now and it also is recognized by the Q3. I will check it later playing something. 😉 

Not had chance to read all (35 pages of) responses, but my Elite runs down in power all by itself with the headset turned off.
It takes 2 days to go from 100% to 0% without using my Q3 at all.

In fact my Q3 has also gone down from 100% to 74% in this time also.

The strap is showing fine when the HMD is off and i short press the on/off button and also if i hover over the power icon in the HMD.

Just FYI, I got this response after explaining that my strap only connects for a few seconds no matter what I do and after following all suggestions - 

"Thank you for bringing this to our attention. Our team is still on the process of resolving the known issue and the Engineering Team haven't replied to our concern yet. However, I would like to assure you that you'll get it back. 

Your patience and understanding as we work with you throughout this whole process, is truly admirable. Please do not hesitate to reach back out to us again in the future for any questions or concerns that you may have. We are always happy to help!

Meta Store Support"

I have had to ask for a refund or replacement, they have now asked for serial etc....

So not sure how useful this is but getting it out there ....

So as you know I have the same problem as you lot, your Q3 Elite Strap won't charge your headset.

Mine is at 100% charge and I've been struggling to find something that will take a charge, in a bid to flatten the battery on the strap so that I can reset it and charge it up again (it might work?) - phone didn't take a charge, ear buds, Quest 2 ....Nothing.....Until I tried my Galaxy S8+ Tablet, which is taking a charge from the battery strap.

Currently got the TV running on full brightness, draining the head strap.  Let's see what happens after that.

It took me a few days to jump through the different hoops of Meta Support.. but I am getting a new Elite Strap. I am afraid I will have the problem again. Although it is hard to imagine ALL Elite Straps have this issue... Also, there is no need to send the old Elite Strap back.

Does anyone have experience with a replacement Elite Strap? Or should I wait for a software update, assuming they can fix this with a software update?

We will see... fingers crossed.

What grinds my gears is the near silence. How about an update meta? I mean, you’re still selling the ruddy things even though anyone who buys it is likely to end up with a lemon. Is it fixable? Who knows.. nobody outside of meta I guess, but internally they’ll know by now and yet still selling it and still no info on whether people already owning it can get it working. Terrible customer service.

I have the exact same problem. The elite strap is only 7 days old and now have the same symptoms. 

The elite strap battery is at 100% (green LED)  when you plug it in it charges for a few seconds and then disconnects. I was curious what would happen if I plugged the USB c battery cable from the elite strap into my mobile. It charges for a few seconds and then disconnects the same as plugging into the headset. (charging symbol on then few seconds later off) 

I reached out to support and they asked me to try the following, but it didn't help me. I'm waiting on the next response. I'm gutted as this isn't a cheap accessory 😞 

1.Make sure the Quest 3 headset has the latest software version.

2.Unplug and replug Elite Strap into headset. Make sure the headset is powered ON.

3.Press the battery once on the Elite Strap and check LED color.
-Green: Fully Charged
-Orange: Charging
-Blinking Orange: Low Charge
-Blinking Alternating Colors: Error. Try resetting by pressing the button for > 12 seconds while not attached.
-No LED: charge the Elite Strap for at least an hour. This means a very low battery level.

4. If Elite Strap is not charging the headset
-Try unplugging and replugging from headset
-Try unplugging and replugging from AC adapter
-If nothing works, try holding the button down for >12 seconds

5. If Elite Strap is not getting charged by the headset through the dock, make sure to wait at least 2 hours until the headset is fully charged. Charging prioritizes the headset.

6. To reset the Elite Strap with Battery, hold the button down near the back of the strap by holding the buttons down for > 12 seconds.

People have gone through several only for the issue to return. Sometimes same day sometimes days later. So far the only working solution is to return for refund.