[Resolved] - Quest 3 Elite Strap with Battery only connects for a few seconds

I just started having this problem after a week of using the elite battery without issues. I'm finding this problem posted by many users all over the net but no one seems to have a solution. I unplugged and re-plugged the battery from the headset, unplugged and replugged the wire from the strap, reset the strap by holding its power button for 12 seconds, and reset the headset. Nothing works!

I’m having the same problem. This sucks chunk Meta!

Have had broken strap with since day 2, I just logged on to say I thinn I just fixed mine by holding down the buttons on the headset and the strap at the same time after clicking the button on the strap light.

It stuffed up again while charging. Returning. 

New strap received - plugged in and looking good.  Current charge on strap is 34% so it does seem that so far, based on what others were saying about the strap going faulty below 50% charge, mine seems to be holding up.

Now on full charge, fingers crossed.

Quick update from my side. I played Zenith MMO until the battery of my strap went to 0% and headset itself 31%.
I plugged it in to charge and strap is not getting recognized again. I had to fix it by unplugging the strap, hold the button for 12 seconds, starting the headset (waited a bit so it can fully boot up) and plugged it in. Strap is getting recognized again and it's loading (at least I hope). While charging, strap is connected to the headset.

Really hope this is a software issue and META will fix it.

Seems redundant to post this again, but I'm having the same problem.  Headset only sees the external battery for a few seconds then it disappears.  I like the strap....  It's comfortable and the battery balances out the weight so it doesn't sit so heavy on your face.  But the battery is unusable, so I'm still using an external Anker battery with a cable to my pocket!   Sad.

Meta! Please release a statement addressing the Elite battery issue(s)! At this point its obvious it's a widespread problem, and I can't imagine your techs haven't had the chance to at least deduce what the problem is, giving you the opportunity to put your customers' minds at ease, knowing what to expect in terms of a solution, even if there isn't one yet. You're doing more harm to your public image by keeping this quiet, rather than being up front about a glitch in your brand-new, cutting-edge piece of gear. I think all of us early adopters will (or at least should) cut you some slack if you're just honest and transparent with us about this. We're all tired of sitting in the dark.

Same here! 😥 Really frustrating, especially considering the price tag!

Opened a ticket and waiting for a solution...

Well I've returned my Elite Strap with Battery back to Best Buy. After holding out for days hoping to see a resolution and watching the official Meta response on this thread get lobotomized it's clear there's some manufacturing hardware issue that's effecting hundreds of units.

I have a 3rd party strap on order, lets hope they have better quality standards.