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[Resolved] - Quest 3 Elite Strap with Battery only connects for a few seconds

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Is anyone working on the Quest 3 elite battery issue? It charges but won’t connect to the headset for more than a few seconds, meaning you cannot charge through the back port.

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TheAntiSocializerAnswer

Honored Contributor

We’ve seen some people having trouble with their Meta Quest 3 Elite Strap with Battery not being recognized by the headset or not charging. We’re happy to help look into this with anyone having trouble, and we recommend contacting our support team here so we can take a closer look.

Sometimes it's okay to be a little Bing Chilling

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iMavesrick

New Participant

they are aware but arent officially posting anything about the issue…

D

DundermiffPaper

Participant

I would say return it and wait for official response/update and then repurchase. Replacement doesn't guarantee you won't have the issue again. Multiple people report it happened on replacement units too so who knows.

MrBeats6000

Participant

Can’t return it.

M

MostWantedAdi

New Participant

My strong believe is that there is no issue with the battery but instead with the headset (hw or sw issue). My brand new Samsung 25W 10000mah battery does the same with this headset. Usually if I leave the headset on the couch and resume playing, I might have to reconnect the cable to resume charging.

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Ruined

Inspiring

I agree that there is an issue with the headset firmware resulting in external battery flakiness

but i also see posts where the external battery does not work at all no matter what troubleshooting is tried, and in those cases the battery is probably legit defective

C

Coolerkid305

New Participant

Yes, but this isn't only the elite battery, any 3rd party head strap or even battery pack has the same issue. Mine was working fine for the first week or so, then stopped working all of a sudden. I can only charge it with a wall charger, no batteries work to charge it. I thought it may have been an update to the OS that broke it, but there have been no updates installed since I bought it.

M

MostWantedAdi

New Participant

Did your headset ever dropped to 0 battery and turned off? I am wondering if that could trigger the issue. Batteries "like" to be somehwere between 30% - 80% for a long lasting life.

hrgargi

Inspiring

I got a replacement and that also dropped to 0% and it survived it. Still for a week running as it should.

Meta Facebook Community Accelerator 2022 winner Facebook Community Partner Founder of the Meta Quest VR Familie - The largest German Facebook Group for VR and Metaverse https://www.facebook.com/groups/oculusvrgermany/

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RagingBeard474312

Participant

I have the ZyberVR neck power bank, and while it does play the sound of reconnecting a battery now and then, it does keep charging so far. Obviously something is off as it should never make connect/disconnect sound while plugged in, but at least it continues to work (so far).

MrBeats6000

Participant

Just got update v59, time to retest the “faulty” elite strap and see if anything has changed

meisterkruemel

New Participant

Got my replacement from Meta yesterday and everything is working again (for now). So in my case it seemed to be a hardware issue. My old faulty one doesn't charge for more than 5 seconds, even other USB-C devices, whereas the new one charges everything as expected. Tested both with v59 as well, no difference compared to v57.

Fingers crossed that the replacement will work longer than the 5 days the old one did and I don't have to play 'hardware lottery' and the 'Meta support game' again... 🤞

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firtozb

Participant

Update from my replacement: it's still good, only issue is when I leave the device off and the cable is connected, it will slowly drain the battery. Apart from that, no other issues, it can maintain the connection and extend the active lifetime of the device as I'm using it.

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Cr1cr1

Participant

Yes I've been having this issue for the past week or so, after a smooth and well working experience before - I bought the Elite battery strap with my Quest 3. I will be testing the reset procedures indicated in the message from Quest support.

MrBeats6000

Participant

V59 didn’t fix anything. Elite strap now doesn’t even light up its led or show up at all in headset.

opened it up, batteries are 100%. After disconnecting the USB C daughter board and reconnecting the light now works and strap shows up briefly again but disappears. This is definitely a hardware/firmware issue with the charge controller inside the strap.

MrBeats6000

Participant

N

nosscaj

Participant

Update: My replacement unit from Amazon is still working normally after getting the v59 update. However I did have to re-plug it in to be recognized by the headset.

MrBeats6000

Participant

Needing to unplug and replug it is the first sign of the charge controller board failing.

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