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[Resolved] - Quest 3 Elite Strap with Battery only connects for a few seconds

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Is anyone working on the Quest 3 elite battery issue? It charges but won’t connect to the headset for more than a few seconds, meaning you cannot charge through the back port.

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TheAntiSocializerAnswer

Honored Contributor

We’ve seen some people having trouble with their Meta Quest 3 Elite Strap with Battery not being recognized by the headset or not charging. We’re happy to help look into this with anyone having trouble, and we recommend contacting our support team here so we can take a closer look.

Sometimes it's okay to be a little Bing Chilling

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janisttoll

New Participant

I also received my replacement yesterday, and it has been working since then. I will update here in case it starts to disconnect. From my point of view, it's also a hardware issue.

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UnderBeatz

New Participant

Same issue here, this thing is not SOLVED!

MrBeats6000

Participant

Not solved.

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destination0

New Participant

After some testing I found that I had to reset the strap (hold button for 12 sec) while unplugged from headset. Plug strap into wall charger then plug strap into headset while headset was on. I now can see the battery charging icon. Now my strap is changing to over 70%. I did notice that the strap light does not stay lit while charging but the headset shows a amber light although the headset is at 100%. I'm assuming the light is showing the charge status of the strap. I hope this helps. It worked for me can't guarantee it will work foe everyone.

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destination0

New Participant

After some testing I found that I had to reset the strap (hold button for 12 sec) while unplugged from headset. Plug strap into wall charger then plug strap into headset while headset was on. I now can see the battery charging icon. Now my strap is changing to over 70%. I did notice that the strap light does not stay lit while charging but the headset shows a amber light although the headset is at 100%. I'm assuming the light is showing the charge status of the strap. I hope this helps.

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Gene357

Inspiring

Thanks, I did try that, it works once but if you reboot the headset, or power off then on it does not see the extremal battery. I have a ticket open with Meta hopefully they come up with a fix.

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destination0

New Participant

I haven't had the same issue since I used that process. I did just get the unit so we will see once I go to charge it again. It sounds like this is a ongoing issue across multiple forums. Hopefully Meta will do the right thing here and get a update out to us to resolve the issue, or provide some actual feedback on this issue. I will keep everyone updated on this if I do end up having more issues come up and possible solutions.

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PhotoJoeMN

Participant

Same problem here. How have people been able to report the problem to Meta? I went to the support link they mentioned in this thread and it asks what product you’re having trouble with. There is no option for the Quest 3 elite strap with battery. If you select Quest 3 then accessories, the only option listed is the charging dock. How can I request support from Meta? I have tried all the solutions mentioned in this thread.

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Gene357

Inspiring

I just select the Quest 3 and did not select accessory as I saw the same as you then explained the situation. So got a basic email back with then to try several things from resetting the elite strap etc. After I did everything, they said, same issue. The responded back with an email which seems like the want to replace the headset, which I don't want to do as I heard they may send you a refurbished one, and other people have posted, the new headset same thing, as well with others that got a replacement elite strap. I responded explaining the headset is not the issue and I am not returning it. It has to be a software issue, why when you initially boot the headset during boot it recognizes the extended battery, but then once the OS loads it does not see it till you unplug it and plug it back in. They need to fix the software or a firmware update. why do 3rd party applications work? I also explained I had no issue with the quest 2 even with an external battery. Since the last email nothing I have not heard back. We need to get some YouTubers to say what the issue is maybe then Meta will listen.

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PhotoJoeMN

Participant

Thanks. I preservered and managed to open a chat and explain the situation. The person I got was familiar with the problem and said their engineering team is working on it. They asked for the serial number of the elite strap and a copy of the receipt and are going to put in a return request. I told them that I did to an experiment to try and isolate whether the problem was the headset or the strap. I plugged my tablet into the strap to see if it would charge. It did the exact same thing. For about 5 seconds it said it was charging then it disconnected. That tells me the problem is the strap, not the headset.

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Gene357

Inspiring

So I tried the same thing and with the laptop, the batter worked fine, then I trried an tablet I have that uses USB C same, no issues the battery holds fine for at least 10 minutes, so I don't think its the strap, hopefully they fix soon.

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Gene357

Inspiring

Thanks for the information I may try the same test. Keep us posted on how the new strap works.

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Nurple

New Participant

A couple things. I got a replacement headstrap from Best Buy that eventually started having the same problem, contacted support and they wanted me to send the old one back and wait for the new one. I was very upset and mentioned that I didn’t want to have to wait, support decided they will send me a new one and I don’t even have to send back the old one that doesn’t work. This is the start to meta doing the right thing. HOWEVER, I also noticed today that meta disabled comments on their YouTube video showing off the elite strap, which is a big let down. They are trying so hard to cover up this failure of a product, when they could just work with customers like they eventually decided to work with me. I think them being transparent would go a long way, but instead they are being really schemey and it worries me for the future of meta.