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[Resolved] - Quest 3 Elite Strap with Battery only connects for a few seconds

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Is anyone working on the Quest 3 elite battery issue? It charges but won’t connect to the headset for more than a few seconds, meaning you cannot charge through the back port.

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TheAntiSocializerAnswer

Honored Contributor

We’ve seen some people having trouble with their Meta Quest 3 Elite Strap with Battery not being recognized by the headset or not charging. We’re happy to help look into this with anyone having trouble, and we recommend contacting our support team here so we can take a closer look.

Sometimes it's okay to be a little Bing Chilling

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Reaperuk1271872

Participant

Has anyone had the quest 3 headset go to no command (and see the little

Robot dude with his tummy open) and the headset get warm? This has happened last three occasions I have left the elite strap with battery and headset on charge. Everything else seems to work fine

MrBeats6000

Participant

yikes! That would be android bootloader/recovery mode. It went into that on its own?

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Reaperuk1271872

Participant

yes has done it 3 times now but front of unit gets hot, after resetting it’s all fine. Not sure if it’s just leaving it on charge it doesn’t like. Although never was an issue with the quest 2 with elite strap and battery. Will see how many more times it does it or if it’s every time I leave it on charge and it’s gets fully charged 🤷‍:male_sign:

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zephixleer

Participant

I'm still having this issue and have emailed support probably 5 times over the course of a month now trying to get an update after sending my shipping information. Absolute silence on their end. It's frustrating and I think Meta has absolutely botched the response to this very widespread issue.

Ticket number is 06050440 if support sees this. Please help!

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Reaperuk1271872

Participant

This is actually the second strap I have had, first had the same issue where it didn’t recognise it. Dug my heels in said I want a replacement and they sent one without having to sent the faulty one back which was good. This one works but the funny issue with it keep putting it in boot mode if I leave it on charge is a bit weird just wanted to see if anyone else had the same

issue

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Cabra74

Participant

Unfortunately I will have to add myself to this topic. I was hoping I got a good one, but nope. Lasted one charge and started the disconnecting in a few seconds behavior. I just returned it. I would still like to have this strap but will wait until Meta fixes this. What I don't understand is that they happily keep selling them and causing their customers having a bad experience and having to go through the trouble to return it.

The company I work at also produces electronic products and when we have an issue in the field with new products we hold all inventory until we know what's going on.

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Gene357

Inspiring

Finaly got an answer from support, after standing ground and saying its a software/firmware issue. Just have to wait.

Thank you so much for your response.

I would like to sincerely apologize for misunderstanding your query needs. It seems you are not interested in a replacement device but a software fix for the issue. This is understandable as you may be eager to use your Quest 3 headset.

Kindly note that we are aware of this issue and our engineering team is working. Once there is a fix, we will issue and launch it to affected users. In the mean time as a workaround, we are advising a replacement. We do this so you are able to experience the Metaverse with your device of choice.

Kindly let me know if you are interested in the alternative of a replacement device, either way. Once there is an update, I am more than happy to email you back.

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Cabra74

Participant

What's the point to send out replacement devices as a workaround for a software issue? Unless there are more than one hardware versions...

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Reaperuk1271872

Participant

Probably as it’s not an easy fix and to roll out something to everydevice will be a challenge if it’s the elite strap side fix needed. Just like the breaking elite strap for the quest 2 they just send out a replacement

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Reaperuk1271872

Participant

Yeah it seems they just send out a replacement for them, and they say to keep the old one so just sold it on second hand as just an elite strap with a non working battery. 👍

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zephixleer

Participant

I finally managed to get a response. They're replacing mine. However, they're now stating that replacements may be be refurbished. So we buy new headsets, new straps, then a month later they're recycling busted batteries and sending them refurbished. Ugh. This whole experience has been so ridiculous. Meta isn't good at this.

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Ruined

Inspiring

The plus side, though, of getting a refurb is that you know it has been tested and is known to be working correctly. These straps have only been out a month so it's not like you are going to get some 4 year old refurbished product.

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zephixleer

Participant

That's actually a really good point. I appreciate you helping me see the bright side of the situation.

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dannycebreros

New Participant

I am also having a problem. Troubleshooted up to the point of factory reset. Still not working.

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Egyptian1998

Participant

This issue has not been resolved, my first strap stopped working and i replaced it with another one that also stopped working. both only work for 1 day. this issue is ongoing idk why meta is still selling the straps online if they're faulty... anyone find a solution?

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Cabra74

Participant

I’m not getting a replacement for now. I first want to see what is going to happen. I really don’t want to have the hassle to keep returning them.

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Gene357

Inspiring

I agree with not getting a replacement as I don't want refurbished. Since they did admit there is an issue and they are working on a fix, will just have to wait it out. I bet it won't roll out till v60 comes out.

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