[Resolved] - Quest 3 Elite Strap with Battery only connects for a few seconds

HAAAAAAAAAAAAAA!!! https://www.roadtovr.com/meta-elite-battery-strap-quest-3-recall/

Finally. https://www.roadtovr.com/meta-elite-battery-strap-quest-3-recall/

Finally the truth comes out

https://www.roadtovr.com/meta-elite-battery-strap-quest-3-recall/

suck it Zuck

Don't know if you know this jdd1.2023 but as OP you can mark the "solution" as "not solution" so that people don't get pissed of when finding this thread.

Recommended editing your original post with MetaStoreHelp respons to road to VR: "While we typically offer RMA (Return Merchandise Authorization) for defective units, replacing the strap may not necessarily resolve the problem. We are aware of the emerging issue where the Meta Quest 3 Elite Strap with Battery is not recognized by the headset or fails to charge,” Meta support told Road to VR. “Our engineering team is actively working on finding a solution for this issue. Once they have identified a resolution, we will contact you with an update.”

also mark the title as "Known issue - "...

And ad the reset method of unplugging your batterystrap and holding the reset button for 12 seconds as alot of people don't know this method even though this only works in some cases.

My last response to them was the following

I find it both typical, and appalling that you are not able to take a return and give a refund over a five day difference. I am sure there is a way to make an exception for this especially considering the scope and scale of the issue. I assure you that I will be returning every defective product you send back to me, it might be cheaper for you just to refund this if you are not absolutely certain the issue will be fixed with the next set. Thank you for your response, I will send the defective product back for a replacement promptly, please provide clear instructions. 

There is no solution, they have your money that's all they wanted. 

same here:

As Meta wont go into any specifics besides PR, I've taken some time and looked at my own occurence and the possible failure modes I've gathered from both Reddit as well as some German-language forums:

a.) Left strap plugged overnight, Quest 3 discharged the strap battery slowly (typically between 15-20% in 12h) until there was no power left and we move to the second scenario:

b.) You used the Headset until strap-battery was empty and internal battery took over; regardless leakage current further reduced the power of the strap battery below safe-low-voltage and damaged the battery.

In both cases we're looking at a deep discharged Li-Ion battery, which basically means the battery is dead and no amount of software will fix it. Of course safety measures can be taken in place for new / replaced straps with updates, but if this case there is no hope for already damaged units.

For the people with working straps: Unplug it, just to be safe.
For the customer support: I'd be happy to be proven wrong, please let us know what is really going on.

As I said, I'm happy if the deep-discharge take is debunked.

In case there is a software-related issue to charging - does anyone had luck with the v60 PTC?

Hi, I can also confirm that my strap battery was not empty when I first experienced this disconnection issue. It also appears briefly as 100% (now 98% after my numerous reset attempts 😉 in the first seconds after it is reconnected. 
I observed that sometimes after a reset attempt (I say attempt as I have no clue of any battery feedback that any reset - 12 sec button push - worked) the strap battery connexion lasts a few more seconds. Like until 10 - 15 seconds. That was an emotional roller coaster as I thought the issue was fixed... but NO! 
So not sure this is linked with the battery being fully discharged. 
Another hypothesis to investigate: what about the use of a 5m USB cable connected on the strap battery from time to time?