[Resolved] - Quest 3 Elite Strap with Battery only connects for a few seconds

Cabra74

Participant

I am amazed how long it takes them to figure it out. It's literally not rocket science. 🚀

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BarrakudaBCN

Participant

By the time quest 4 comes out we will have a solution.

https://apple.news/AA3UFZ_YzRJK-MNLM75nODQ

Participant

Weirdly all uk stores have none available now, maybe they’ve been asked to withdraw, I have another on the way but my expectations of it working as it should is as high as a gnats knacker, we’ll soon see

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WesleyHester

Participant

Cabra74

Participant

Nice find. So, if it’s firmware, why can’t they fix the ones already out there?

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zephixleer

Participant

My educated guess is that the firmware bricks the battery pack because it won't stay connected long enough to get the new update that would actually fix it.

WarpedTrekker

Up and Coming

I saw that sales were paused and Meta working to fix elite battery straps. My Elite battery strap sometimes is not detected and I have to unplug and plug it back into the Quest 3. How do I get a replacement?

Also it discharges in standby mode even when the headset battery is at 100%.

Also I think Meta should consider installing a larger capacity battery while they rework and fix the issues. Because it is half the capacity of the Q2 strap and other third party straps are offering up to 8000mah or more now. Don't be cheap Meta! Especially for the money you charge for it. An elite strap should have a larger capacity battery then what is included.

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user901925786032222

Honored Contributor

I think meta should just give up on Elite straps. They didn't manage to make the Q2 strap reliable and it seems the Q3 strap has issues too. Even with the massively overinflated price, all the returns must make them struggle to be profitable.

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RagingBeard474312

Participant

My replacement from Meta worked fine for about 2 weeks but has now suffered the same fate and only connects for a couple of seconds 😞

Participant

Tbh I’m expecting the same with my replacement, as I doubt it’ll be any newer version they’re sending. If not that too will be going back

Cabra74

Participant

I can't imagine they will be still sending out faulty ones. If you get a replacement it may actually be a good one.

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IFURYBEAT

New Participant

I did not read all thread, but if it can help someone if not already mentioned : the quest 3 charge at 100% when the elite strap is plug into it ( power adapter plug directly into the battery strap). The quest 3 charge at 100% but not the battery strap. I have to unplug the strap from the quest and do a reset of the battery strap every time! (hold button 12 sec on the battery strap ). Replug the battery in the quest after this and it charge normally.

https://mixed-news.com/en/meta-quest-3-elite-strap-with-battery-sales-pause/

Participant

Then what’s the point in shelling out for the official dock when I have to do Hokey Cokey whenever I simply want to charge up my device and strap together at the same time overnight ready for when I pick it up the next day. And the fact is you only have to mess up that process once and you’ve got a fancy headstrap with nothing more beneficial to the quest than a sausage would be, strapped to the back of your headstrap. Good that you’re trying to help by suggesting a different workaround for users though. It’s just massively frustrating as most people won’t read this thread until they have a buggered up headstrap

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IFURYBEAT

New Participant

Yes , i'm feeling the same thing. This solution is temporary . I wrote to the meta support because i don't want a defect product at this price.

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a2tom

New Participant

This

Cr1cr1

Participant

They is a good piece of news. Well... we all will need to have our elite straps replaced but au last they seem to have identified the root cause of this issue.

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BarrakudaBCN

Participant

After a mistake of such magnitude, they should sell them cheaper now

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Pierre330

Inspiring

I just read an article stating Meta has halted sales of the headstrap due to this issue. It's great they they are manufacturing new straps with the issue fixed, but what about those of us who bought them early on. Are we basically screwed?

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lahuri

New Participant

Contact support, they should replace yours once they have non faulty units in stock

Participant

That’s been done, and they’ve also been recontacted to query wether or not the replacement is going to be one of the updated versions, but they don’t seem to have any go fast in wanting to respond despite their ‘happy to assist you’ themed initial e mail response, Yes I don’t expect that a brand new item will be totally fault free and they’res bound to be the odd glitch, however what I do expect is a far better customer service when I already have an open case with them. I handed nearly a thousand pound for the device and all official accessories to them afterall for this product ‘and’ their support, they’re very quick to respond to web sites as they can influence their sales however little old SWAN doesn’t have hundreds of social media followers and so he doesn’t matter and can just sit waiting and wondering wether or not he’s gonna get what he’s paid for. I can’t deny that this hasn’t left a bad taste in my mouth, my first VR device too

MrBeats6000

Participant

the only thing we can do to be heard is bombard all of their social media. I suggest commenting on ads especially the facebook ads claiming 30% resolution increase, I like to comment "and 90% failure rate"

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zephixleer

Participant

For those still struggling, use the live chat. That's the only way to get an immediate response and update. Email takes forever and sometimes you just don't get a reply and they close your ticket. It's absolutely abysmal support.