[Resolved] - Quest 3 Elite Strap with Battery only connects for a few seconds

Well, unit returned and refund requested. I don't want a replacement, Meta doesn't deserve the pain after this. a strap that is too expensive to offer so little reliability. I'm moving on to the competition.

This just keeps getting better. I’m having the same problem as everybody else: the battery strap only connects for a few seconds then disconnects rendering it useless. I contacted Meta support on 11/6 with the problem. On 11/15 they finally sent me an RMA label and I sent it back. They have done nothing. They periodically send an automated email asking if my issue has been resolved. I let them know it hasn’t and ask when I might expect a replacement. The latest response from Meta was that they don’t have any replacement units to send out and have no idea when they will. I asked about a refund. They said that since i purchased it from Best Buy, I would need to contact Best Buy for a refund. That doesn’t work because 1) Best Buy has a 2 week return policy and 2) Meta has my defective unit so I have nothing to return. It is unacceptable that a month after I initially contacted Meta, they are telling me they cannot replace the defective unit and won’t refund my money.

I've been informed by support there are 2-4 weeks left before they can ship my replacement. I've been trying to get this accomplished since October. Meta botched this bad and now they win give me a refund because, "the order is already in replacement status." Ridiculous. Be sure to get a refund, not a replacement or you'll be waiting.

I've been dealing with support on this as well. They run through their scripts like it's not a known issue.

I have nothing more to add to this conversation other than dealing with this issue has been the absolute worst support experience I’ve even had to deal with

i went over 30 days without a response to my ticket after several follow ups. Their chat support does everything in their power to get you off the chat and into an email, then nothing, no updates, no nothing.

i start to feel guilty because im losing my patience with dealing with their support team.

Meta are now sending me a third one. One reply said they knew all about the issue and it could take a few weeks before the fixed ones roll out, but my worry is the latest response sounds like they are shipping one now for me, and therefore may not be from the new batch.

Similar issue here, though the Elite Strap problem only seemed to come about with a replacement headset. Was fine with the originally purchased one.

Probably just coincidence that it decided to play up then, but support were very quick to respond through email on both contacts. Processed a RMA and will send out a replacement strap. Don't bother sending the old one back etc

Have the same thought about them potentially just sending out a problem unit, but the fact the replacement hasn't shipped out yet (24hrs+) might suggest they are waiting for a shipment. Hope so anyway.

Good news, for me and so hopefully for all of us...

"It will take 8-12 business days for you to get the Replacement and I just want to inform you that this is a New fixed batch."

My replacement connects great now, but the issue i have is that both batteries run down over 24 hours even with it turned off.

I now have to disconnect my Elite to save the battery in both HMD and strap.

same issue