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[Resolved] - Quest 3 Elite Strap with Battery only connects for a few seconds

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Is anyone working on the Quest 3 elite battery issue? It charges but won’t connect to the headset for more than a few seconds, meaning you cannot charge through the back port.

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TheAntiSocializerAnswer

Honored Contributor

We’ve seen some people having trouble with their Meta Quest 3 Elite Strap with Battery not being recognized by the headset or not charging. We’re happy to help look into this with anyone having trouble, and we recommend contacting our support team here so we can take a closer look.

Sometimes it's okay to be a little Bing Chilling

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PhotoJoeMN

Participant

I just got another response from support. They said they currently don’t have replacement units to send out and expect to begin receiving supplies in 2-4 weeks. It sounds like we won’t be seeing replacements any time soon. At least we can hope that means that when the replacements finally arrive, they shouldn’t have the same problems.

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Wisgamer

New Participant

Mine seems to connect fine to the headset but I can’t charge the strap itself for more than 10 seconds. I’ve tried charging it separately from the headset but I still have the same issue. It is currently sitting at 65% and I’m using the included charger. When I plug it in, the light turns orange but turns off shortly after.

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zephixleer

Participant

If support will refund it, I highly recommend a full refund. Meta has proven to me that any replacement is taking months. I've been trying to get mine replaced since late October and I'm still supposedly 2-4 weeks away from seeing my replacement.

You can also try holding the button on the elite strap down for 12-14 seconds to reset it. Supposedly that's helping some people with issues other than the primary issue described here. That is, failure for the headset to detect the battery for more than 5 seconds at a time.

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McDermotX

New Participant

Woke up to a cancellation email for a replacement Elite Strap w/battery that got approved last week (hadn't shipped obviously).

No other information than that. Went to the order history and see that the replacement was indeed cancelled, but a new order was created with an estimated delivery of Dec 28th this time around - no email about that FWIW. Might be an indication of expected arrival of the fresh batch or they're just kicking it till after Xmas.

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byronhinson

Participant

Same as me. They were looking into why it was cancelled. I assume if they are creating new orders it’s for the updated model

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firebelliedtoad

Participant

I just talked with support this morning. Was looking to cancel and get a refund but I guess I can't now because it will be shipping out soon. He said to expect a tracking number within 48 hours

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alandail

New Participant

Where does anyone see they are sending a new one? I have been trying to get help with this issue for over a month now, the furthest I ever get is they ask me for information, I send the information they ask, then complete silence. Until I eventually am asked if the case can be closed.

I've contacted them by chat, I've contacted they by phone, I've explained everything many times. I've sent my photos and contact information 3 times in response to 3 separate requests. I don't even get a response saying something like "we're investigating how to fix this". I just get "can we close the case".

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firebelliedtoad

Participant

I got an email back from them saying to expect a shipment notification in 48 hours. That was this morning. They were responding to a ticket I opened to check the status.

Your experience with support is not surprising though. It's absolutely trash. The WhatsApp option hardly ever works. Last time it took 48 hours for someone to talk to me on what's app. Sometimes someone comes into the chat and then immediately drops out and goes silent. Sometimes they message me at 4am and then when I don't respond (because I'm sleeping) they close the ticket.

The live chat Option I tried once and it just said nobody was available. The email support option is the only thing that ended up getting a reply. And it got a reply so fast too. Like same morning. Faster than any of the other support options, but that was likely a fluke.

Meta customer support really has been disappointing.

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AlienBlood6

New Participant

Yeah, I'm hitting 3 months with not getting a replacement even with purchase of a warranty even tho elite strap and quest 3 broke on day 3.

After chatting with 1 of the live chats it gave a error on my purches and now Inhave to wait for error reports.

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RagingBeard474312

Participant

Cancellation email received too, and nothing about a new order or anything. Ridiculous.

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remix826

Participant

I just got an email about the straps being back in stock so I wouldn't be surprised if you are all getting brand new from the new batch they just received.

chrismasto

Participant

Thank you for pointing that out! It is indeed back in stock on Meta's store site. That's the sign I was waiting for before sending mine in for replacement. I think our long nightmare is over. (plus shipping and handling)

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Pierre330

Inspiring

I received my RMA and instructions to have mine replaced this week. The email stated that replacement could be a refurbished unit. I emailed back to ask if I would be getting a unit that has the issue resolved. No response yet. Also not a huge fan of sending my h re adstrap back and having to use the strap that comes with the Q3 until receiving the replacement. I've seen several posts of people waiting a super long time for replacement.

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byronhinson

Participant

My replacement now saying processing so fingers crossed.

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firebelliedtoad

Participant

I got a shipment email for my replacement today. Apparently it will arrive tomorrow. I'm skeptical.

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