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Inspiring
August 11, 2026
Question

Secondary account stuck in passthrough, menu manes sound, does not appear.

  • August 11, 2026
  • 4 replies
  • 108 views

I really HATE that my kid's headset needs to have my account on it, to share my games.

Anyway, I have the "master account" , and it boots and works fine.
When he switches to his account, he sees passthrough , no home environment, no menu.

menu button makes sounds as if menu opens/closes. Long press runs recenter animation.

I deleted his account from the headset, and re-added it, and it worked for a day or two, now the issue is back.

There was an old case of same-looking bug, where the "solution" was to switch off/on headset while removed (not on-head).
This does not work, as the stupid sharing requires my account, and every time he switches on the headset, he is presented with user selection. - there is no way of making "his" account be the primary, always selected on power-on.

4 replies

Honored Contributor
August 11, 2026

Talk to Meta about this, probably an account issue they messed up and need to fix for you. 

Here's a link to talk to a human support person at Meta rather than an AI. Hopefully they can help you. Go with WhatsApp first, seems to be the quickest way. Good luck. Hope you get this frustrating situation sorted.  Even if it's a bug, they might be able to help. Also report it through the bug reporting tool on your headset just in case it helps. 🤞 

https://www.meta.com/en-gb/help/support/?g1=5960237440706837&g2=26500769372871399&g3=none&et=none&sg=skip

 

Choleni
Honored Contributor
August 11, 2026

Hi pilot4​ 🙂

Seems to be a bug, there are other users with the same issue... you should report the bug.

A user reported that the secondary account loads properly, if he loads into the main account first and switches to the secondary account from there.

Maybe this will work for you too until the problem is fixed.

Child Profile issue | Meta Community Forums - 1380304

Meta Ui/ Most UI Elements Gone... | Meta Community Forums - 1380350

Maccyb123​ already gave you the link to Meta support, in case you want to talk to them

pilot4Author
Inspiring
August 12, 2026

Thank you. 
Support ticket created.
I miss some engagement from Meta here, It would be great if they could acknowledge issues, and have proper releaselogs.

Choleni
Honored Contributor
August 12, 2026

pilot4​ 

No Meta staff here, just users.🤷

Did the workaround of going on the main account first and then switching to the secondary account work for you?