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husmen73
Inspiring
January 2, 2022
Solved

Unable to add Payment Method

I can t add any credit card to my account. I tried 6 different credit card master, visa, American Express and debit. No luck. I couldn’t buy any thing for 1 year. Is this Facebook Oculus!!! Why you bought oculus!!! To make more harder to serve oculus services!!! That is enough for me. Just solve my problem. You have big problems but no one can see these and no one try to solve it on your team!!!!

 

different computers, different networks, different credit card types AND NO LUCK TO ADD NEW PAYMENT METHOD.

 

Some of screenshots:

 

oculus.com ErrorOculus App Error

    This topic has been closed for replies.
    husmen73Answer
    Inspiring
    January 17, 2022

    They are solved my problem with these error screen shots.

     

    When open support ticket, you have to tell them to provide these question answers;

     

    • Recently made a successful online purchase from a US merchant?
    • Check to see if the financial institution placed any restrictions
    • Try another network connection type
    • Try another network location
    • Try different combinations of the area/zip code
    • Restart the device
    • Try another device
    • Try another payment method

     

    I recommend that you send the answers to these questions in your first ticket message to reach a quick solution. My problem solved in two weeks. I don't know why I get this error. They did not explained anything to why occurs this problem.

     

    I hope anyone can solve who gets these error messages. Now, i can add payment methods to my account.

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    126 replies

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    XOliKrakX
    New Participant
    May 11, 2022

    I’m having this same exact problem if you figure it out please tell me

    GreatBanshee
    New Participant
    May 11, 2022

    I found out that I could make transactions by adding my credit card to my PayPal, setting it as my default payment method on PayPal, adding funds to my credit card, and then selecting PayPal when I go to make a purchase on the Oculus app. It seems to only work with certain cards though. For example, I first tried using my debit card through PayPal but that didn't work so I tried doing it with my credit card and it worked fine.

     

    Let me know if this helped. It's extremely dumb how hard it is to buy games on this thing.

    ABOOKSUS
    New Participant
    May 22, 2022

    i have the same as husmen73 i cant save a payment method it just doesnt work i want to buy a game but i cant if anyone knows how to solve it please tell me

     

    Anonymous
    May 27, 2022

    The only way I've been able to buy any software is to use a different account and gift it to myself... and it's been this way for at least six months looooool

    iMight404
    iMight404
    Honored Contributor
    May 27, 2022

    You'll definitely want to reach out via a support ticket regarding payment issues. They have the tools to fix problems like these.

    Take your destiny into your own hands. Sand cannot keep a shape by itself, but add water and it becomes malleable. Fate can be such, if you add the right element.
    wendyfm
    New Participant
    June 3, 2022

    I have been trying to solve this issue with support and I finally found a workaround.  Go into your Facebook account and add your address.  Then make sure that the address matches your Paypal account (the credit card didn't work since they don't ask for an address).  the payment is failing because someone made full address verification required then they didn't ask for it when adding a credit card.

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      June 3, 2022

      Hi there! We're so glad to hear that you were able to find a resolution to not being able to add a payment method! Please feel free to reach back out in the future if you have any more questions or concerns! 

       

      Happy gaming!

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      ptyltd
      New Participant
      June 6, 2022

      Looks like I joined the club:(

      I just upgraded to a Quest 2 from a Quest 1 and now I’m experiencing this issue. So disappointing… I was loving my vr experiences, hence the upgrade.

       

      I can access my account and all my games but I can’t add payment method. Spent my day off trying to resolve the issue. Tech told me they’ll look into it and get back to me.

      It really is unbelievable that accepting payment is a problem. I mean, I’ve got a couple hundred bucks burning a hole in my pocket. I want to try out the new releases for Quest 2. pretty disappointed tbh

      husmen73Author
      Inspiring
      June 6, 2022

      Try this "https://forums.oculusvr.com/t5/Support/Unable-to-add-Payment-Method/m-p/966571/highlight/true#M139490"

       

      If you still can not add payment method, please check my solution steps for support

      Anonymous
      June 23, 2022

      It happened to me so I tried PayPal but it never let me buy it 

       

      nrHappiness
      New Participant
      June 28, 2022

      I am also having these issues but at firs I thought it was just a problem with my app so I just thought It was a problem with my app and un-installed it then re installed it but that didn’t work and haven’t been able to get new games for 2 months 

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      June 28, 2022

      Hey there, nrHappiness. We're always happy to help! If the solutions provided above can't get that payment method added, let us know. We'll take a deep dive into your account and see what's giving you a hard time.

       

      We're eager to get this sorted. Please, follow this link to send your Meta Store Support team an email or chat.

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      Jordan05
      New Participant
      July 12, 2022

      I’ve had the same issue and I’m honestly considering just turning it back in. I’ve tried everything from different cards, devices, networks, and regions, nothing works.

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        July 12, 2022

        Hey there! We never want anybody to have problems when jumping into VR! Please try to log in through the web browser here and try to make the purchase through there. If that doesn't work, then please reach out to us via private message with your account email and username and we can look into your account. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us!

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        Esi2008
        New Participant
        July 27, 2022

        Have you figured it out I’m just here with you and if you have lmk 

        St7ven
        New Participant
        October 3, 2022

        Hello,
        Same for me, I also try paypal and it did not work. I'm giving up on the buy for now. It's quite problematic for a company to not have a proper payment system...

        beepboop2134
        Participant
        October 4, 2022

        Hi I got mine working just tried it the next day and it allowed me to set up PayPal as a payment method so I have no issues

        now hope you get it sorted ok 

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