Inspiring

Solved

Unable to add Payment Method

126 replies
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I can t add any credit card to my account. I tried 6 different credit card master, visa, American Express and debit. No luck. I couldn’t buy any thing for 1 year. Is this Facebook Oculus!!! Why you bought oculus!!! To make more harder to serve oculus services!!! That is enough for me. Just solve my problem. You have big problems but no one can see these and no one try to solve it on your team!!!!

different computers, different networks, different credit card types AND NO LUCK TO ADD NEW PAYMENT METHOD.

Some of screenshots:

oculus.com ErrorOculus App Error

This topic has been closed for replies.

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husmen73Answer

Inspiring

They are solved my problem with these error screen shots.

When open support ticket, you have to tell them to provide these question answers;

Recently made a successful online purchase from a US merchant?
Check to see if the financial institution placed any restrictions
Try another network connection type
Try another network location
Try different combinations of the area/zip code
Restart the device
Try another device
Try another payment method

I recommend that you send the answers to these questions in your first ticket message to reach a quick solution. My problem solved in two weeks. I don't know why I get this error. They did not explained anything to why occurs this problem.

I hope anyone can solve who gets these error messages. Now, i can add payment methods to my account.

Show previous replies

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thewheezone

New Participant

I just got my self a quest 2 last night and I just tried to add 2 different cards and on my phone, quest 2 and pc and get the same error, messaged meta support and gave them my info and was told to try again in 5-6 hours 😞

just an update, I just tried to add a card on the PC in MS Edge and Firefox and Chrome and none worked 😞

another update, no reply from support and I just tried to add paypal to my account and still get the error 😞

Something went wrong and we were unable to add this payment method. Please try again.

Big Thanks to support all sorted, added my card and playing my new game 🙂

M

MRBOOM105

Participant

What did you do to resolve the issue?!

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thewheezone

New Participant

Hello, I contacted support and told them my issue and they fixed the problem, click on this link to chat with suport

https://store.facebook.com/en-gb/help/support/quest/topic/orders/

click on other product purchase issue > click on chat to chat with tech support

Hope that helps you 🙂

S

St7ven

New Participant

My solution was to go on my PC and go to the oculus web site.

None of this worked:

. Using the oculus app on PC

. Using the app on the quest 2

. Using oculus on my phone.

. Using oculus web site on my phone

I tried also 2 different bank and only one worked.

I tried it over 2 days.

What a challenge to buy something for quest 2 😅

C

comfyjake

New Participant

I factory reseted my occulus and after i re connected my account i was able to add the payment method and all the games i had bought were still there

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swick648

New Participant

From Oculus support; which worked for me.

I have had this work sometimes in the past so, if you wouldn't mind I would like to give this a try. If you would go to https://auth.meta.com/settings/account/ and change your email address. And then go ahead and try to make a purchase for me.

You would still be login with your Facebook this would only be changing the email for your horizon profile. If you have any questions or concerns please feel free to contact me.

C

cihannuma41

New Participant

I still have credit card payment method problem and not possible to purchase any app. Tried several cards that I am sure they are working.

RoastPork

Honored Contributor

Thanks for letting us know! I'd say PM MetaStoreHelp so they can look into your unique situation and help you get it resolved.

Genesis does what Nintendon't! Send me a DM if you have questions. I'm happy to help!

J

Joleen1960

New Participant

Im having the same problem and its driving me crazy. I want to subscribe to super natural and it will not take any payments.

J

Joleen1960

New Participant

My oculus will not take any form of payment. I did a 2 week trial for Super natural and then I tried to subscribe to continue with annual package. It would not take any source of payments therefore it was suggested that try another email and now it is doing the exact same thing after the 2 week trial. It will not take any source of payment. I'm totally frustrated

MetaStoreHelp

Community Manager

Hello there, Joleen1960! We appreciate you letting us know about having trouble with your account payment. We know how important it is to be able to make purchases for your account and would be happy to look into this further with you!

So we can look into your account further, could you please send us a private message? To send us a message, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

C

ChrisWyand

Participant

I too am having this issue. I can't add any type of cards, or my paypal, it wont even let me buy gift cards. I already opened a ticket and have been passed around to like 20 different support people all asking me the same exact questions as the person before. Yes i've tried everything. Still has an error every time I try to add any type of payment at all. No one seems to be able to solve this issue for me and there's a bunch of stuff I want to buy. Ticket number 6988639 if it helps.

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Anonymous

Fix these problems because it’s annoying

MetaStoreHelp

Community Manager

Hey there, Anonymous. We definitely understand how concerning and inconvenient issues like this can be, are you also experiencing issues adding your payment method? We'll be looking forward to hearing back from you so we can help out!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

S

SilverOtsutsuki

New Participant

bro i'm just trying to update my expiry date and oculus is being absolutely useless about it

MetaStoreHelp

Community Manager

Hey SilverOtsutsuki! We want to thank you for trying to update your card information on your own. We know how important it is to have your payment method updated so you can continue purchasing your favorite things. No worries, let's check the issue out together! Are you getting some type of error message when trying to update your card information? If so, could you please provide us with a screenshot of the message? Also, can you try the following:

Try adding the payment method by logging into the Meta website.
Try a different web browser (Google Chrome, Mozilla Firefox, or Microsoft Edge.)
Try adding the payment method to your mobile app.
Try connecting to a different network if possible.
Reboot the headset and try adding the payment method on the device again.
We look forward to your response!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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