Inspiring

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Unable to add Payment Method

126 replies
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I can t add any credit card to my account. I tried 6 different credit card master, visa, American Express and debit. No luck. I couldn’t buy any thing for 1 year. Is this Facebook Oculus!!! Why you bought oculus!!! To make more harder to serve oculus services!!! That is enough for me. Just solve my problem. You have big problems but no one can see these and no one try to solve it on your team!!!!

different computers, different networks, different credit card types AND NO LUCK TO ADD NEW PAYMENT METHOD.

Some of screenshots:

oculus.com ErrorOculus App Error

This topic has been closed for replies.

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husmen73Answer

Inspiring

They are solved my problem with these error screen shots.

When open support ticket, you have to tell them to provide these question answers;

Recently made a successful online purchase from a US merchant?
Check to see if the financial institution placed any restrictions
Try another network connection type
Try another network location
Try different combinations of the area/zip code
Restart the device
Try another device
Try another payment method

I recommend that you send the answers to these questions in your first ticket message to reach a quick solution. My problem solved in two weeks. I don't know why I get this error. They did not explained anything to why occurs this problem.

I hope anyone can solve who gets these error messages. Now, i can add payment methods to my account.

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HWSteve

New Participant

I am having the same problem where I can only add vanilla visa gift cards and not regular visa gift cards. I really want to buy shiny rocks on gorilla tag but I can't because I don't have any payment methods with enough money.

MetaStoreHelp

Community Manager

Howdy there, SilverOtsutsuki! We totally realize that you're having difficulties updating your payment method. We appreciate you attempting all of our troubleshooting suggestions. We'd appreciate it if you could send us a private message so that we can open a support ticket and have this resolved as soon as possible.

Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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tumtytum2023

Participant

I'm having same issue with Meta Quest 3 that I just bought.... chatted and emailed several conversations explaining over and over that all my payment methods are just fine and I tried on all my devices.... never got any answers to why or what the unusual activity on my account was. And no real help from their end... what did you do to fix it?

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skippington

Participant

I too have the same problem. It started when someone ordered a Quest 3 for me as a gift. My purchases kept getting canceled. CS told me to delete my credit card information from the account and then re-add the information. After deleting my credit card information, I get the same message that everyone else here gets: "Sorry, we couldn't add your payment method." I have tried on different devices, apps, and browsers, with different credit cards. Even purchases with my paypal account get cancelled. I have contacted customer support several times and they have still not fixed it. I respond to their emails, and I have not heard back. This has continued for well over a week. Is there anyone else I can get in touch with to get this case escalated? I'm at my wits end, and there seems to be no resolution in sight.

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ChrisWyand

Participant

Yeah mine started after I bought a couple units for friends. If you ever get a fix let this thread know bc I'm fairly certain none of us have had much luck. I just can't go back through the same process again or I'd start another ticket up. I was frustrated when they wouldn't take my money, but then I got really frustrated when their support team had me do the same effing steps over and over for a months only to keep pass me along to yet another person who had me do the same shi over and over again. And I love that this thread is tagged solved... like yo... it absolutely never was solved.

MetaStoreHelp

Community Manager

Hey there, Chris Wyand, We noticed you're having trouble adding a payment method and have been in contact with our email support team for some time now. We know our team is always hard at work finding solutions for our users, so we find it odd that you haven't had a resolution yet. Please reach out to us via private message, and we'll be happy to look into this further with you.

In order to PM us, all you need to do is select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember that you must be signed in to the community first to send us a private message. We look forward to hearing from you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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Anonymous

I have the same problem ever since I got my quest pro in 2022

i recently looked into buying virtual desktop and same story as you guys my card won’t work, the wife card won’t work & stupid customer support keep asking the same 7 questions…

I personally gave up & sent a complain to the office of customer affair in Canada & they are on the war path with big tech lately.

this is basically false advertisement.

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steprov22

New Participant

I got my quest 3 on day 1 and when I tried to make purchases my paypal account that I have been using since Quest1 got an error saying they see something suspicious. My account was then locked and many many attempts to fix have left my account still unable to add payment method. It has now been 1 month. They "do something to my account" try again and I cant add a CC nor paypal account. I try with different methods, I try on deferent networks, different CCs, etc. I have done EVERYTHING on that supposed fix list and nogo. It completely amazes me that no one at meta after 1 entire month can't figure out why my account is in this state.

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Rahar

New Participant

Try to check your settings

Asked for help, if it's hard

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DeBast77

New Participant

I am the same issue you all reported.

I cannot add payment method, I tried different cards, paypal, ...

NOthing.

I recently purchased Meta Quest 3 and this situation is extremely frustrating. Support responses to email but they don't tell me anything other that we are working on the issue. No details, no progress report.

It's been over 2 or 3 weeks now.

Next time will be to return the device.

DB

TheAntiSocializer

Honored Contributor

Hey guys, I wanted to check in and see how things were going with your payment issues after purchasing a Quest 3, as I didn't want to leave everyone hanging.

If you're still running into some trouble, I'd suggest reaching out on this more recent thread here that we're keeping track of. Thank you!

Sometimes it's okay to be a little Bing Chilling

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EtherealistIndex

New Participant

If anyone else come to this post, I had the same exact issue, tried everything until I found a reddit thread where meta support referred to auth.meta.com -> Other settings -> Payment Method. Here I could add a payment method without issue. Give it a try if you haven't.

Link to the reddit thread:

https://www.reddit.com/r/oculus/comments/15jxsjl/does_anybody_know_how_to_fix_sorry_you_cannot_add/

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Anonymous

I still don’t understand

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Anonymous

I want to use the app on my phone

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