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fige377348
New Participant
December 9, 2025
Question

Unable to Install Meta Horizon Application on Windows 11 PC

My Quest 3 is connected to my Widows 11 PC via a USB 3 link cable.

After the connection between headset and PC got a few times disconnect mid game, I decided to try a repair off the link software with no success.

The software was automatically removed from my system.

to be sure there are no remaining meta code in the system I followed the steps to manually delete left over oculus folders.

After that I downloaded the Meta Horizon Link Application from Meta's webpage.

At the end off the installation  process I get following message:

Restart Computer

Sorry, we encountered an error during installation.

Please restart your computer and try running Link Setup again.

If you still experience issues contact Quest Support

 

Any advice?

 

Regards

    125 replies

    Show previous replies
    Defanos
    New Participant
    December 22, 2025

    https://www.youtube.com/watch?v=2HVjYD8L-JI

    Winzi
    Participant
    December 22, 2025

    https://www.youtube.com/watch?v=tpajzTp8kYI 

    ive followed this video to get a workarround - be carefull u have set your quest in developer mode for this to enable usb debugging. but other then the virtual desktop method, you can use your normal link cable - it just sends the signal over usb tethering. but all in all - no extra cost but its a bit more tricky.

    doubledipped2023
    Participant
    December 22, 2025

    Why don’t we have a “we are working on it” from meta yet. I’ve been attempting to re-download the app for days! This is why people seek better support!

      wrightpc
      Participant
      December 22, 2025

      This is what I received in the latest email in a chain with support:

      Hello Wright,

      Thank you for contacting Meta Store Support. This is Dawn, following up with you today.

      I sincerely apologize for the delay in resolving this issue and for any stress this has caused you. We appreciate your patience while we work toward a solution.

      I have followed up with our specialized team to expedite their review, and I am personally monitoring your case to ensure you receive a comprehensive update as soon as possible.

      Regarding the software fix, our engineering team is developing a future update intended to resolve this issue and restore your device's functionality. While we do not have a confirmed release date for this update yet, please be assured that we are working to make it available as quickly as possible.

      We truly value your continued patience and support. I will reach out to you again as soon as I have more information. In the meantime, please feel free to contact us if you have any further questions.

        doubledipped2023
        Participant
        December 22, 2025

        Nice, thanks for dropping this here.

        studlygoorite
        Inspiring
        December 22, 2025

        It's in their best interest to get a solution before Xmas 😬 else there will be a lot more unhappy people **bleep** talking them.....and time is running out.

        doubledipped2023
        Participant
        December 23, 2025

        I know, I’ve got 10 days of freedom that I was gonna use to play War Thunder VR. If they don’t fix this $-#!t by tomorrow, think ill be trading my oculus for an index or something.

        MinimumVerstoppen
        New Participant
        December 25, 2025

        try the interim solution posted here. Worked for me

        steve40
        steve40
        Honored Contributor
        December 24, 2025

        Meta's official interim solution:

        Meta Quest Link Installation Issue – Workaround Steps

          MinimumVerstoppen
          New Participant
          December 25, 2025

          This worked for me. Thanks

            Dude9991614684
            New Participant
            December 29, 2025

            Definitely, the last time I'm buying a Meta product. Definitely going with Vive next time. Worst updates/support ever! It was already bad with Oculus Rift S, but they managed to worsen it with Meta Quest 3.

            steve40
            steve40
            Honored Contributor
            December 29, 2025

            Funny. I got a Quest 3 because I don't like my Vive Cosmos that much, it's a pain to use, the visuals are blurry, and performance is a bit meh. I got the Vive after my two Rift S headsets went "pop". Love my Quest 3 despite all the Meta software bugs and gremlins so far 😁.

              joceljw
              New Participant
              January 2, 2026

              at least...thanks for letting me know I'm not alone lol ....
              Having trouble with this for a week, and idk what to do. It automatically updated to v83 and everything NOT WORK ANYMORE. I can't even open the developer hub with it at the same time, it kept crushing as well. 

              WADE13x
              New Participant
              February 20, 2026

              Same problem here

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