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Inspiring
October 11, 2023
Solved

[UNRESOLVED as of May 30, 2024] - Quest 3 Controller Tracking Issues

update May 30, 2024: There have been no updates/improvements to controller tracking since Meta Support marked this as solved! Community consensus seems to be that this issue stems from hardware/software limitations with the controllers, specifically the method of tracking (as a software developer working specifically in the machine learning and computer vision space, I agree that this technology is not particularly robust enough to handle some types of movement). If you play games that require fast hand movements and/or dynamic hand positioning, I would recommend not buying a Quest 3, unfortunately. I've heard some anecdotes regarding improved tracking with the Quest Pro controllers, but the improvements are marginal at best - not worth the additional ~$300 for minimal performance gains IMO. My personal recommendation is to stick to Quest 2. Not to detract from the various improvements that the Quest 3 has brought (e.g., color passthrough w/higher resolution, better hand tracking, higher overall hardware specs compared to Quest 2, etc.), but Quest 2 controller tracking is significantly better than the Quest 3's. Ideally, my hope is that Meta will push an update that allows for pairing Quest 2 controllers with the Quest 3, but as of right now, that's just a pipe dream as Meta has given no indication of making these headsets/controllers backwards compatible. While I'm (naively) hopeful that things will change, realistically speaking, I have 0 expectations and a lot of disappointment.

 

tl;dr: I've had a Quest 2 for almost 3 years. I received my Quest 3 today and was very excited to use it. Controller tracking performance is much worse than the Quest 2, at least in the context of games where you swing your arms as fast as you can. This was not a problem for the Quest 2 (unless controllers were physically damaged, e.g., hitting a wall, dropping them, etc.). Don't buy if you play games like Gorilla Tag, Beat Saber, Synth Riders, or any of the other games mentioned throughout this thread!!!

 

Question:
Are there ways to modify the Quest 3's controller tracking such that fast hand movements won't be affected by the prediction-like behavior where the in-game hand moves farther than you swing? When I perform a baseball throwing movement with my hand/arm, the tracking will not keep up and it ends up losing my hand's position for a fraction of a second, causing my in-game hand to be positioned farther away than my hand actually is (this is not an issue with Quest 2 controller tracking).

 

Details/Context:
I primarily use VR for exercise, and I mostly play Gorilla Tag. Gorilla Tag is a game where you play as the upper half of a gorilla, using your arms as your means of locomotion. Basically, you use your arms as if they were your legs, and you can run, climb trees, wall-run, etc. It's an infection-based tagging game where you join a lobby of up to 9 other people, and the game will randomly select a player to be the first tagger. The tagger(s) will continue tagging until everyone in the lobby has been tagged (infection-style), and then a random player will be selected as first tagger; this pattern just continuously repeats.

While the learning curve is pretty steep to play at a high level, there is a growing community of players who are very competitive (approx. 10-20k players based on the communities I participate in - Competitive Gorilla Tag on Discord and Gorilla Tag Competitive on Discord). As a prominent member of this community, people have been seeking my feedback on whether or not the Quest 3 is worth it. While I feel that a majority of the new features are amazing, I have had issues with the controller tracking.

Gorilla Tag is an active game where you're constantly swinging your arms as fast as you can to travel around the map(s) to avoid being tagged. The primary player base for the game is Quest 2 users. Aside from physical damage, most players have not had any problems with controller tracking on the Quest 2, aside from when the controller goes out of the tracking range of the headset (as expected). 

However, the Quest 3 controllers lose tracking during medium-fast to fast hand movement (medium-fast: like playing catch with a friend; fast: throwing a baseball as hard as you can). The consequence of this in the context of Gorilla Tag is that your in-game arm extends to the game's max arm length frequently, causing your hand to collide with the wall/tree/ground and launch you away from the surface. This is a big issue for games/activities involving fast-paced hand movement as it's not nearly as reliable as the Quest 2 controller tracking performance. 

TheAntiSocializer
Honored Contributor
October 24, 2023

Hey everyone, I've connected with the team and they are actively investigating tracking issues like you've mentioned. We'll be working to improve performance, especially for competitive players in games like Gorilla Tag, Supernatural, IB Cricket, and Eleven Table Tennis. We expect to roll some of these improvements in the upcoming releases.

Sometimes it's okay to be a little Bing Chilling

531 replies

New Participant
October 20, 2024

I've had my mq3 for months and it was fine, suddenly the hand tracking is all over the place, can't play beat saber on expert any more, gorilla tag gets stuck. It's like if I move my hand out of view of the headset it loses tracking, but doesn't reconnect when it comes back into view like it used to do. Just stays stuck whereever it decided to stick my 'hand' when it lost tracking. 

New Participant
October 20, 2024

Try clearing your boundary history in settings. I have a feeling that they might be overlapping causing your issue.

New Participant
October 20, 2024

Ty Briss, I'll give that a try, I do use the headset in a lot of different areas in the house 👍 I'll report back x

FireHawkX
Participant
October 25, 2024

I personally found a working solution... I finally decided to buy the Pro Controllers for 400CAD$... Those work pretty much perfectly (or close enough to perfect) -- I then ordered a 9$ adapter for the Zyber Handles I wanted to use for the pro controller as well... and everything works! I can now use my Zyber Handles with the pro controllers and they work pretty much flawlessly!! I have been playing 2h a day for the past week since i've got them and there is really zero complaints! Obviously its a lot of money on top of the brand new headset, but since the default controllers that come with the Quest3 are so bad when it comes to fast-movement-tracking in the corner of the vision, there really wasnt any other alternative. Getting a worse headset with outside trackers in the room (vive/index) would have costed a lot more money, and the headset would not have been better either; and i didnt want to go with the psvr2 with pc adapter since it wasnt better either and would require a new 20feet display port cable on top of it all...

So if anyone coming here has similar issue, bad tracking with quest3 default controllers, its a design problem that will most likely be solved with the next generation, and the only solution if you can afford it is to get pro controllers separately. (and even there, if you play beat saber at 7-8 notes per seconds and up, the pro controller might not even be precise enough at such insane speed -- fortunately, im still only at around 4-5 nps tops...)

Participant
October 25, 2024

I'm using the same solution... if you can call it a solution. I wonder if Meta will offer any discounts to users having the same problem.

DeeX0
Participant
October 25, 2024

What happened to this post from Meta from 8am this morning? Did meta make him delete it? 

MetaNinjaTurtle
Honored Contributor
October 25, 2024

Hey there DeeX0 

That's my mistake! I removed the post as I thought that asking the same information was redundant as our engineering team are already working on this issue. I appreciate the patience from everyone. 

Anyways, if you want to provide the following information to help further speed up the process and then I can keep you all updated:

Software Version Meta Quest Link App:
Software Version Meta Quest Headset:
Controller Firmware Version:
Device Serial Number: 

Thanks! 🐢

"How much you wanna make a bet I can throw a football over them mountains?" Ryzen 7 5700G | Asus Dual RX 6650XT | Gigabyte B550M DS3H | 16GB DDR4 3600MHz | be quiet! Pure Rock 2 FX | 2 TB WD Blue NVME PCIe Gen3 | NZXT C750W | Fractal Pop Mini Silent
New Participant
October 28, 2024

Clearing the boundary history cache did nothing, unfortunately.

Software Version Meta Quest Headset(from system/software update):
69.0.0.576.352.641228209
Runtime Version: 69.0.0.570.355.641203395
OS Version: SQ3A.220605.009.A1
Software update 'System Version': 50151600073800510
Controller Firmware Version: I couldn't find this, when I googled it it led me to the same place as the numbers above.
Device Serial Number (From the headset arm): Model S3A. IC: 20849-S3A. FCC ID: 2AG0Z-S3A. SN: 2G0YC1ZF7Z0WM9

I'm not using the Meta Quest link app so I don't have a version number from that for you.

Cheers.

Up and Coming
October 29, 2024

So 1 year is passed, and beside 46 pages of people complaining and me periodically returning here to see if anything changed, meta have gone silent and kept this as solved...
Nice, really good attitude for a company. Very serious and trustable.

Offer an 80% discount on Quest 4 (or a permute with quest 3) or a free quest 2 as repair or FIX THE **bleep** THING

New Participant
November 11, 2024

Guys, I was having the same issue but seem to have resolved it. 
so had this issue about 4 months ago then it went away but has recently come back, I replaced both of my quest 3 controllers to no avail, checked the antennas inside headset, still no luck.  So thinking it maybe a headset issue, as a last attempt I factory reset the headset and boom, literally working perfectly when booted back up. 
seems like it’s a software issue (meta build Os or firmware) as clearly the hardware is fine. 
not sure of this is a known thing but it’s as clear as night and day. 
We were having issues with gorilla tag and beat sabre, and when you go to your avatar mirror in meta home environment and make circles with your hands over your head down to your wait you can clearly see it glitching, controllers sticking and not tracking correctly. After a factory reset it’s tracking perfectly and no matter how fast you move your arms it’s tracking smoothly with no lagging or glitching.. hopefully it lasts. 
gotta software right?? Or a setting that’s changed by a game or something? 

 

Participant
November 18, 2024

Nothing worked for me i have two quest 3 Headset. The Controller vibrate randomly for 3 Seconds in fast Games Like les Mills... Audio Tripp.. meta comes every te with cleaning and battery changing solutions but nothing worked. From Update to Update IT feels bader and bader

MetaStoreHelp
Community Manager
November 18, 2024

Hey there Gangestro, thank you for your post. 

 

If you still can not properly use the controllers, we would like for you to send us a private message. Please be sure to detail the troubleshooting you have already completed. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! 

 

Please remember, you must be signed into the community first to send us a private message.

We look forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Participant
November 18, 2024

This thread is a mega joke to all of those who work at Meta. Just keeps responding as if this is an uncommon one. Asking for headset details and then they vanish. They just want you to get tired and eventually give up on this and move on. I mean after all, we're a bunch of dumb consumers we could do nothing right so thats fair and square. 
If you expect a solution, you'll be disappointed so dont waste your time. A few other game works fine so just play those and avoid the one that has issues. Good luck!

New Participant
November 18, 2024

Pretty sure it's of not much use but provided this as my feedback:

 

"For the umpteenth time, fix the controller issues or make the new devices compatible with controllers with a ring of LEDs. Stop pretending that you can defy physics. Things work well with my Q2 where LEDs have continuous line of sight with the headset."

DeeX0
Participant
November 18, 2024

Right, common sense.

Crazy thing is most would be ok with the rings and cameras on top of the headset. If it ain't broke dont fix it, just improve. 😞

Q2 was solid for it's era. All it needed was better lens, better screens, more powerful cou/gpu. The rest leave alone. Geez.