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Maccyb123
Honored Contributor
July 4, 2025
Question

V78.1028 failed to install on Quest 3s

V78.1028 has appeared on my Quest 3s today. However after 3 attempts to install it,where it says successfully installed and restart, the update still appears asking to be installed. Anyone else have this issue ? Is it a general problem?

    284 replies

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    TRiKiSaN
    Participant
    July 10, 2025

    Another Quest 3 512GB with the same problem here (bought last week 🤦)

    Bug reported through the device and waiting.

    It will be my last Meta hardware for sure. This is not acceptable at all in an almost 600€ device.

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      July 10, 2025

      Hello there, thank you for letting us know about your issue. 

       

      We understand you are having some trouble completing the latest update on your headset as, you keep getting brought back to the start of the process after the device restarts. We would love for you to get in touch with us privately, so we can get some extra information from you and relay it back to our engineers in order to get an update on this issue as soon as possible. To contact us privately, please follow the steps below

       

      Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

       

      Next, click "Send a Message" to privately message us!

       

      Please remember, you must be signed into the community first to send us a private message.

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      Winzi
      Participant
      July 10, 2025

      Instead of writing some people that they should DM you - you should analyse the problem with this version - many people send u bug reports over the device. And the problem exists multiple days now.... 

        chipbythesea
        New Participant
        July 11, 2025

        Same issue on MQ3S. Why do they keep doing this to us? Same story over and over again. Not a good “look” if they want us to ever buy anything again like the chunky glasses. 

          nugs2015
          New Participant
          July 11, 2025

          How can they eff-up so bad an update like this. I’m having the same issue with a meta quest 2.

          There is a glitch in which the image like skips around. I was hoping the update would fix that, but after trying like 5 times I gave up.

          im debating whether to do a factory reset.

            FlamingF
            Participant
            July 11, 2025

            A factory reset won't fix it , it's on their end

              FrostedBandicoot5369
              New Participant
              July 11, 2025

              I just got a new meta quest 3 and it is running the same issue. I hope it gets solved soon as It does not let me run an older version. 

                vrsan72020
                Participant
                July 11, 2025

                I have the same issue.  v78.1028 shows up, downloads, installs, but does not activate after restart.  I was on v78.1027 and decided to try to force the update.  Then opened a support case.  Had me factory reset, and I am now on v78.0.  Forcing using the browser update tool only offers v78.0.  Opened another support case and recommending an RMA.  I'm going to wait to see if the next update fixes this.

                  hrgargi
                  hrgargi
                  Inspiring
                  July 11, 2025

                  RMA won‘t help. You will get a new one having the same issue. This is caused by the update process and not a hardware defect. Just wait for the next update. There is nothing else you can do. The Quest is still working 😉

                  Meta Facebook Community Accelerator 2022 winner Facebook Community Partner Founder of the Meta Quest VR Familie - The largest German Facebook Group for VR and Metaverse https://www.facebook.com/groups/oculusvrgermany/
                    Maccyb123Author
                    Honored Contributor
                    July 11, 2025

                    Yes ,we have to be patient 😂

                    Maccyb
                      FernandoBernard1518964
                      New Participant
                      July 11, 2025

                      Same here, from 78.1028 to 78.1028... No Navigator, no solution... Shame, meta...

                        Maccyb123Author
                        Honored Contributor
                        July 11, 2025

                        Now that you mention it I have noticed the warped image on passthrough on V78.0 though it disappears after a few seconds on mine. Everything else is working ok for me except the update failing. 

                        Maccyb
                          LourellBanks
                          New Participant
                          July 11, 2025

                          Meta we need you to pull this update and fix I k ow someone who can’t even play online because of this problem and for people who spent money on these devices and can’t play online well, that’s just crazy 

                            Vimes1432571
                            Vimes1432571
                            Participant
                            July 11, 2025

                            How can this non-update in itself stop you from playing online..?

                            At this point I just stop trying to update, it is not going to work. I just leave it as it is on both of my Quest 3 headsets. It is doing nothing that requires interaction.

                            Just forget and move on, in time it will be resolved.

                            Both of my headsets are still working fine.

                              SocialDestruct
                              Participant
                              July 11, 2025

                              Speak for yourself. Not only will this update not go through but my headset will no longer hold a proper charge and/or drains fast because of a borked update. It was fine a month ago and has been for years up until now.  I'm not the only one either. So all together yes my headset works but because of these careless updates Meta has managed to f things all up and I'm ticked. 

                                adtbm
                                adtbm
                                Participant
                                July 11, 2025

                                Quest 3, same here

                                i tried everything so far:

                                • sideload from PC
                                • normal update via Quest 3
                                • hard power down
                                • normal reset

                                Nothing works. After sideloading it, it tells me, the update was successfull, but when restarting the Quest 3 it tells me once more, that an update to v78.1028 is available.

                                ... rinse and repeat ...

                                 

                                The only interesting thing is, that the built number for v78.1027 and v78.1028 are identical:

                                5105226.11950.520

                                i suppose, that's the culprit.

                                 

                                Contacting Meta support is useless, you'll only receive the automatically AI constructed Blabla answers, instead that they count together all the tickets, ppl most have opened by now and admitting that they screwed up.....

                                At least my Quest 3 is still working fine. So to all: Disable autoupdate and wait untill Meta comes forward with another (working) software update version......

                                  TomCgcmfc
                                  Honored Contributor
                                  July 11, 2025

                                  Maccyb123​  Patience is the key imho.

                                  i9 13900K water cooled, RTX4090, Z790 MB w/wifi6e, 64Gb 6400 ram, 2x2TB SSD, 1000W PSU, Win 11, QPro, Q3, w/Link and Air Link, Vive Pro1 with 2x2.0 base stations, Etsy lens mod and Index Controllers
                                    Maccyb123Author
                                    Honored Contributor
                                    July 11, 2025

                                    True enough, it's how we should think personally, no point in getting stressed. However we need to keep up serious pressure on Meta. It will get even worse if they have an easy ride.

                                    Maccyb
                                    Buetigame
                                    Participant
                                    July 11, 2025

                                    Same here with Q3... same build, v78.1028 over and over again... stays at v78.1027.
                                    And the most annoying: after such an update, restart, logo, reset, logo, "online".

                                    What's up with you devs? 
                                    Anyone out there?

                                    Same with Q2... but at build 5163765.9120.150 and v78.1026... gotcha!

                                    NomadsAnIsland
                                    Honored Contributor
                                    July 11, 2025

                                    I noticed the build numbers on my Quest 2 displayed in settings for v78.1028 and v78.1027 are the same!

                                    Could that be the problem? The installer checks the build numbers and decides not to install based on that. Given Meta's track record of lack of Quality Assurance it could well be.

                                    vrsan72020
                                    Participant
                                    July 11, 2025

                                    I don’t believe the build code has to due with the sub version.  The build code on mine was the same for v78.0, v78.1027, and v78.1028.  I’ve also saw people post their build codes being different for the same software version.  In the same sense the build code could prevent the software from activating but I don’t know what they base the build code on. 

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