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Best answer by EtherealistIndex

If anyone else come to this post, I had the same exact issue, tried everything until I found a reddit thread where meta support referred to auth.meta.com -> Other settings -> Payment Method. Here I could add a payment method without issue. Give it a try if you haven't.

Link to the reddit thread: 

https://www.reddit.com/r/oculus/comments/15jxsjl/does_anybody_know_how_to_fix_sorry_you_cannot_add/

85 replies

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noflashbang
Participant
October 23, 2023

Summary of the issue: I am unable to add a payment method to my account. Not on phone app or website (non-mobile). Unable to make any purchases before I removed my payment method too.
Are you on a PTC build? NO
Software Version Meta Quest Mobile App: IOS v.233.5.1.1.0
Software Version Meta Quest Headset: Quest 2
    Software Update: 50623410078100150
    Version: 57.0.0.297.669.526537896
    Runtime Version: 57.0.0.295.669.526236543
    OS Version: SQ3A.220605.009.A1

mza1979m
Participant
October 24, 2023

I've also been experiencing this issue for the last 3+ weeks. I am at my wit's end, and I just sent an email to Meta via their website before seeing this thread and realizing there are a lot of people having this issue. You would think by now Meta would have had the common sense to send a mass email stating that they are aware some people are experiencing this issue and are working to resolve it. Like others, I also had my pre-order of Quest 3 canceled even though it was fully paid for. Then I went and bought one off Amazon, which arrived next day. I'm contemplating returning it now. All my emails have been ignored. I'm am so fed up with this company.

davecotter
davecotter
Up and Coming
October 24, 2023

SOLVED! (at least for me)

See my notes here

am4rquez
New Participant
October 24, 2023

Having the exact same issue... my ads account card declined (move banks), and have been unable to update it since. Tried different browsers. Tried contacting support (super unhelpful).

jd206542
New Participant
October 26, 2023

Got to the stage where I started to request a return and refund but half way thru it said error occurred and couldn’t complete it- something really gone wrong with Meta site. Only fix I have found after Meta support telling me to do the same thing over and over which doesn’t work was to create a new profile using completely different email and then managed to add payment and purchase apps using same card which had been rejected before- so now my secondary user of my headset can purchase using my card but me as admin using same card can’t and still Meta support has no solution. Don’t think gift cards can be used outside of US and EC/UK so those of us down under are stuffed.

zerobroken
Participant
October 27, 2023

I’m in the taiwan 

meta cancel my quest3 order three times

September 28, 2023 Meta Quest 3 512GB Cancelled
September 28, 2023 Meta Quest 3 128GB Meta Quest 3 Silicone Face Cushion Cancelled
October 25, 2023 Meta Quest 3 512GB Cancelled

and when meta cancel my order  i can not buy any app

in  September 12, 2023 i buy BRINK Traveler

meta support said  the same message many times

I do understand how worrying this may be for you however I have escalated your case to our specialized team and once they have an update they will get back to you within the next 24-48 hours.

now in taiwan you must paid more money to get your quest3

 

ThyRuinedKing
Honored Contributor
November 16, 2023

Hey zerobroken and Jodla, I'm seeing a few others have been able to successfully add payment methods to their accounts and make purchases. I wanted to stop by and see if you guys were also able to add a new method. If not, I'll make sure the engineers are aware some users are still having this issue. If there's any extra information they may need, I'll be sure to let you know!

In the time of your life, live - so that in that wondrous time you shall not add to the misery and sorrow of the world, but shall smile to the infinite delight and mystery of it. P.S., I can beat you at One Piece TCG and Tekken
Jodla
New Participant
November 16, 2023

Thank You for reply, and more insight.
I tried today but unfortunately still cant add it 😞

    ThyRuinedKing
    Honored Contributor
    November 17, 2023

    Thanks for letting me know, there's a few other users who've also shared they continue to have this issue. The engineer team is looking closely at all payment methods at the moment, so it may take a bit for a full fix.

    In the time of your life, live - so that in that wondrous time you shall not add to the misery and sorrow of the world, but shall smile to the infinite delight and mystery of it. P.S., I can beat you at One Piece TCG and Tekken
      davecotter
      davecotter
      Up and Coming
      November 17, 2023

      hang in there and keep making noise. they'll eventually get to you.

        deezprince
        New Participant
        November 17, 2023

         

        I recently deleted my payment (visa gift card) and I tried to put it back and it won’t let me, I made some purchases with it on my oculus before deleting it so I know it works, how can I add it back ?

          noflashbang
          Participant
          November 17, 2023

          I have the same problem. I removed my card as I was running into an error trying to make a purchase. I am unable to add a new card now though. 

            ReaperzVR
            Up and Coming
            November 25, 2023

            I've been dealing with this for over a month. Support has absolutely no idea what they are doing.

            I can't add any form of payment methods. All my previous working payment methods were removed, and can't re add them. And when I have created a brand new email, with a brand new paypal, It comes up as unusual activity and I can't use it.

            I CANT EVEN USE STORE CREDIT THAT I CURRENTLY HAVE. DUE TO NOT HAVING A PAYMENT METHOD, AND NOT BEING ABLE TO ADD A PAYMENT METHOD!!!!!!!

            It's a joke. 

            DownunderGrumpy
            Inspiring
            December 9, 2023

            Tokens are usually used for security things....
            Can't be too sure but it seems in your case the authentication is stuffed somewhere.
            I had this a few times on Ebay and clearing the cookies and cache for the browser fixed it.
            Meta made some changes recently to 'fix' this by logging you out of all open Meta sessions in open browser windows.
            You might have noticed that you have to log in now a bit more often.
            It does not fix the cookie thing though and same for stored browsing data.
            You probably tried a different browser already I guess ?
            Did you try all the ways of adding a payment method ?
            E.g.: Through your account in the browser, the phone app or by signing up as a verified developer ?
            Not sure why but some users are able to add things with one of the above but not all.

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