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Best answer by EtherealistIndex

If anyone else come to this post, I had the same exact issue, tried everything until I found a reddit thread where meta support referred to auth.meta.com -> Other settings -> Payment Method. Here I could add a payment method without issue. Give it a try if you haven't.

Link to the reddit thread: 

https://www.reddit.com/r/oculus/comments/15jxsjl/does_anybody_know_how_to_fix_sorry_you_cannot_add/

85 replies

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ThyRuinedKing
Honored Contributor
December 15, 2023

Hey everyone, this is an issue that should have been resolved within the latest update. There's a few users that are still having this issue, so I wanted to follow up in this thread and share that update.

If anyone continues to have this issue after updating, please answer the following:
Are you on a PTC build?
Software Version Meta Quest Mobile App
Software Version Meta Quest Headset

In the time of your life, live - so that in that wondrous time you shall not add to the misery and sorrow of the world, but shall smile to the infinite delight and mystery of it. P.S., I can beat you at One Piece TCG and Tekken
ReaperzVR
Up and Coming
December 15, 2023

I'm not sure what your thinking is meant to be resolved with the latest meta app, headset update. I still can't add my previous payment methods. It's meta wide, not just quest related. 

I can't add my main payment methods to Facebook, ad, or Instagram. I can't add my payment methods through the meta website, which is obviously not the app or headset. 

I'm using a temporary digital prepaid Visa debit card, that's costing me money to have (I don't need it anywhere else except in the meta universe, as all my normal payment methods work everywhere else in the world, just not with anything meta)

 

So can you please tell me how an update to the app and headset is meant to resolve my issue of not being able to add payment methods?

EtherealistIndexAnswer
New Participant
December 17, 2023

If anyone else come to this post, I had the same exact issue, tried everything until I found a reddit thread where meta support referred to auth.meta.com -> Other settings -> Payment Method. Here I could add a payment method without issue. Give it a try if you haven't.

Link to the reddit thread: 

https://www.reddit.com/r/oculus/comments/15jxsjl/does_anybody_know_how_to_fix_sorry_you_cannot_add/

    DownunderGrumpy
    Inspiring
    December 18, 2023

    That is indeed finally some good and useful news!

    lars7272
    Participant
    March 20, 2024

    My card di

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    March 20, 2024

    Hey lars7272! We see you might be having some issues with regard to your adding payments. We would love to help you make sure your payments are going through. Please let us know in detail at what point you are coming into a bump in the road with your transaction, and we would gladly provide assistance!  

     

    We look forward to hearing back from you soon!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    lars7272
    Participant
    April 4, 2024

    Is say to buy something pls fix’s it

    TheAntiSocializer
    TheAntiSocializer
    Honored Contributor
    April 5, 2024

    Hey everyone! Just wanted to jump in here and provide some direction on where to go for this. If you've already tried any available troubleshooting listed here in the thread and are still having issues adding your payment method, I do recommend reaching out to MetaStoreHelp since they might need to take a look at your account in the backend of things. 

    Sometimes it's okay to be a little Bing Chilling
    verikoolguy
    verikoolguy
    Participant
    October 19, 2024

    Same

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    October 19, 2024

    Hey there, have you tried removing and adding the payment method or if possible adding a different card.

     

    You can see how to remove or add payment methods here. 

     

    If this does not resolve your issue please reach out to us via DM so we can assist you further.

    To send us a private message, please select our name to get to our profile page, Next, click "Send a Message" to privately message us! 

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      lalomartins1553142
      New Participant
      August 7, 2025

      4 cards from 2 different banks, 2 of which I have used before to pay for Quest games (and even a subscription), nothing works. Can't make payments with the cards still in the system, can't add the others, tried removing and readding one and I can't add that either.

      My bank app popped up a notification saying they can't process payments from “Oculus* Payments”.

      Guess is it's not Meta refusing the cards, but the card operators refusing the transactions because Meta's system or registration or something is messed up.

      Well the fix is simple… I'll just stop spending money on Meta 🤷 why vendor lock myself into a platform that inspires this little trust anyway? Back to PCVR for me.

      marcus878
      New Participant
      December 5, 2025

      I had a similar issue a few months back with a different platform, not Meta, but it was still a headache. Dealing with payment declines is the worst, especially when the card is definitely active and has funds. I went through all the usual steps, re-entering the info, clearing browser cache, trying a different device, calling my bank to make sure there wasn't a soft-block, and nothing worked consistently.

      The root of the problem often seems to be how certain payment processors or the platform itself handles the verification or security checks, particularly with newer or less conventional card types. Eventually, I switched to using a virtual card that's designed specifically for online security and different transactions, like Halocard, and haven't had a single issue since. It’s worked for both small purchases and larger subscription payments.

      If the standard troubleshooting steps aren't working, it might be worth looking into.

        Maccyb123
        Honored Contributor
        December 5, 2025

        marcus878 The virtual card is the best way. I have a couple of them registered and they work fine. There's also the bonus of an extra layer of security as you can set the limit to the exactly what you want for each card. Kudos to you! Everyone should do this. 👍👍

        lars7272
        Participant
        January 5, 2026

        Meta can you chat me

        mcclure33349
        New Participant
        April 19, 2026

        Yeah I ran into something really similar and it’s super frustrating. Usually it’s not that your Visa is invalid, it’s just Meta’s system flagging the payment for some reason. Even if it worked before, things like region mismatch, small billing detail differences, or too many attempts can trigger that “unusual activity” error.

         

        What worked for me was going into the Meta account payment settings and adding the card from there instead of during checkout. Also I had to remove my other payment methods first, otherwise it kept failing. After that it finally went through. Sometimes it also helps to just wait a day or so because their system kind of cools off after blocking attempts.

         

        Honestly these issues happen a lot because platforms are really strict with card validation now. Banks are also changing how cards work to make things more controlled and transparent. Like with FAB, their card systems are designed so you can clearly see balances and usage without weird surprises. I was reading about it here balance online

        and it made me realize how much cleaner the process can be when everything is structured properly.

         

        So yeah your card is probably fine, it’s just Meta being picky. Trying again from settings or after some time usually fixes it.

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