Hello!
The buttons on both controllers have stopped responding when I'm in games. However, they work perfectly in the home menu, settings, browser, and other non-game areas (e.g., navigating menus or the store). Re-pairing controllers and factory reset did not fix the issue.
Any advice?
P.S. Yes, it's v.81.
Some possible solutions:
In this Reddit thread, the solution was to remove the batteries from the controllers for 5 minutes, then reconnect them, then disable all the Experimental Settings in the headset.
Another Reddit thread that says the issue was caused by the hand tracking setting. Solution:
These are the steps I took to fix it:
- Turn hand tracking off if it is on
- go to the Meta Horizon app on your phone (your headset needs to be on)
- tap the headset icon on the top left
- tap headset settings (gear icon)
- tap controllers
- tap left controller
- tap unpair controller
- do the same to unpair right controller
- re pair left controller by tapping “+ pair new controller”, and follow instructions (I.e. you will press menu and Y simultaneously until two things happen: a little white light on the ring of the controller appears and you feel a buzz -- don’t let do until you feel the buzz)
- re pair right controller the same way
- IMPORTANT - completely power off your headset by holding the power button for about 20 seconds, and then power it back on (the controls still won’t work properly until you do this)
Voilà!!
(Note that I use hand tracking on my Q3 with no problem, so I would think that you could turn it back on after fixing your controllers.)
One user here fixed it by doing a factory reset.
More problems here but no clear solution. Hard power-cycling the headset seemed to help some users.
A strange solution that worked for some:
Open and play Meta Horizon World app and complete the tutorial. If you already did that, just run the game and your controllers will magically start working on all games again.
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