CANNOT PAIR WITH THE APP
Hi, I need help with a device state issue on my Meta Quest 3 (serial: **********).
The headset shows my Meta account as logged in under Settings > Accounts in VR, but the Meta Horizon mobile app cannot pair with it — it always fails with 'Unable to pair headset'.
I have already tried: multiple factory resets (both from the boot menu and from my account dashboard online), reinstalling the app, logging out and back in, different phones, different Wi-Fi networks and a mobile hotspot. The device no longer appears in my account's device list on the website, yet the headset itself still shows my account signed in.
It seems the device state is out of sync between the headset, the server and the app. Could you please force-clear this device's state from the backend so it can be set up as new? Thank you.
[Mod note: edited for privacy - this is a public forum]