Cast not working

45 replies
151778 views

Both my iphone and Quest 2 are set to the same wifi, I select cast on my quest and select my app from the menu and on my phone is says it is now casting but I see nothing. Anyway to fix this because it's a serious bummer that I can't play with my family with no way for them to see it

y6rtyAnswer

Participant

Forgot to update this, factory reset is the solution. cloud saves will keep all your game data, but anything modded will be deleted so make sure you back everything up

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Prof62

New Participant

Same here - tried using my brand new fully patched up to date Quest 2 with both my iPhone 11 and iPad Pro both of which are running the latest version of the app and are on the same network as the quest. (I have also tried connecting them all to a different Wi-Fi router)

Both say they are casting then, a couple of seconds later announce that an error has occurred. At the same time the Quest 2 briefly displays a pop-up message to the effect that a casting/live streaming error has occurred and that casting has stopped.

Retrying has no effect and neither does rebooting both the quest and the phone/iPad.

I've followed the instructions on the website to the letter but casting just will not work.

MetaStoreHelp

Community Manager

@morningland Hi, If you haven't already, try disabling the WiFi and re-enabling it, power cycle the headset, and factory reset the headset (Note: All data on headset will be lost, you will need to re-download your apps/games). If you continue to have issues, please create a support ticket with us here. - Clint

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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KONDEX42

New Participant

Just fix it. It shouldn’t be that much of a problem. I don’t think most of us would like to go through the process of deleting all of the stuff on our VR headsets if it can be fixed it’s just bad marketing

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b0xhead

New Participant

You must be kidding me. FFS

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markwest76

Up and Coming

casting always gives me an error too, but I think it might due to the fact that the Quest is connected via 5 ghz network, while my smartphone supports only the 2.4 option...

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PITTCANNA

Honored Contributor

all wifi is not equal.

ensure phone and quest unit are on the same bandwidth for casting if your phone can only support 2.4 ghz, connect your quest to the 2.4 ghz band.

additionally make sure bluetooth is turned on for the phone.

also if you have a laptop or computer connected via a web browser you can go to a chrome web page to the below address
https://www.oculus.com/casting