Inspiring

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CONTROLLER PROBLEMS WITH META QUEST 2

26 replies
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Why does nobody reply to my post's? my oculus quest 2 controllers keep acting up

The controllers are awful it seems like someone is controlling this thing or someone has been using these controllers

my character keeps floating around and going in the wrong direction and on the left controller the menu options keep cycling around different options like duplicate green, lock red this is very irritating and makes it difficult to finish the map I'm trying to make.

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TheeScientistAnswer

Honored Contributor

Hey, Pokichu! It's great to see you as part of the community. I'm glad you're here! I recommend removing the batteries from the controller for about 30 seconds to 1 minute. This will help reset the controller. If you're still facing any problems, shoot a PM to MetaStoreHelp and they'll be more than happy to assist you. Please select their name to get to their profile page, or click here. Next, click "Send a Message" to privately message them! Please remember, you must be signed into the community first to send them a private message.

Don't worry be happy.

CookiesNScream

Honored Contributor

Yikes! Sounds like you're dealing with some pretty bothersome tracking issues. Not to worry! I'd love to provide some helpful tips to get you back on track. Please try the following and let me know how it goes:

Clean the tracking cameras on your headset (I recommend a microfiber cloth!), and clean the controllers as well (make sure you don't use any liquids!)
Remove the controller batteries for at least 10 minutes, then replace with a fresh battery
Unpair and re-pair the controllers

I hope this helps!

Through the darkness of futures past, the magician longs to see. One chants out between two worlds: Fire... walk with me

D

daxpowell466Author

Inspiring

unfortunately I am having a nightmare with the controllers the left controller keeps clicking down on the green duplicate button spawning loads of objects this is very irritating my character keeps moving in the opposite direction or stopping completely the controllers are not as good as they should be it is difficult to finish the map I am making because the controllers are so bad I will try to replace the battery's as I'm not sure if they are compatible with my device

MetaStoreHelp

Community Manager

Hey there, daxpowell466! We completely understand that you're experiencing drift on your left controller. We understand how this is disrupting your gameplay, therefore we'd like to jump in and assist you in getting this resolved as quickly as possible. We'll leave some instructions below for you to increase the deadzone range. Because it has been shown to work in the past with difficulties including controller drift.

For Quest 2 and Quest Pro:

From your headset, select Settings.
Select Controller Settings.
Under Joystick Deadzone and Range, select the joystick you're having an issue with.
Follow the on-screen instructions to recalibrate the joystick deadzones.

Note: When your controllers are turning on, make sure the joysticks are resting in their neutral position.

Please let us know how it goes so we can determine if any additional steps are required!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

K

Kswan86

New Participant

Brand new batteries, but my left controller won’t connect. Headset says my controllers not alive.

MetaStoreHelp

Community Manager

Hello there daxpowell466 and Kswan86! We see you both are having some issues with the Meta Quest 2 Touch Controllers. Not having a device work as intended can be very inconvenient, and we would love to assist you both as much as we can with figuring out the controller issue.

Here are some troubleshooting steps we would like you both to try:

Remove the batteries for 15 minutes or more to reset the firmware.
Make sure there are no reflective surfaces around, and check to see if the room is well lit for the headset to pick up the surroundings.
Unpair and repair the controllers.
Hard reboot the headset to get rid of any kinks it may have:
1. Hold down the power button until you see the shutdown button.
2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
3. Use the volume buttons on your headset to highlight Boot Device and press the power button.
4. Use the volume buttons on your headset to highlight Yes and press the power button.

As for daxpowell466, can you let us know of the following:

Is the issue you are experiencing only happening in certain games or in all games and apps?
Does the issue occur randomly after awhile, or is it constant?
How long has this been going on?

Please let us know. We hope to hear from you both soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

P

PBBAOFTN1

New Participant

Hey meta whenever I am at the login page for my oculus to select the user my controllers do nothing when I try to use them but when I do anything else there work perfectly fine and solutions maybe

MetaStoreHelp

Community Manager

Hey there, @smartglasseshub.com! Thank you for helping your local community. We appreciate you posting those troubleshooting steps and giving such great guidance. We want to add a link for anyone who needs to reach support. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember to sign into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

U

Underdeck

Participant

My right controllers tracking doesn’t work at all. It’s 2 feet above me and there’s three lights on that aren’t visible to the eye. The only button that works are the oculus button

MetaStoreHelp

Community Manager

Hey there, Underdeck, we just wanted to stop by since we noticed you were having some tracking difficulties with your right controller. We know how important it is to have a seamless experience when enjoying VR, so we'd love to help! Did you happen to get a moment and try any of the troubleshooting steps previously listed, or the ones that @smartglasseshub.com posted? Let us know if any of those steps worked for you. If not, no worries! Send us a PM and we'll be happy to look into other possible options.

Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaStoreHelp

Community Manager

Hey, hey, Underdeck! We're just stopping back by to check in with you regarding your tracking difficulties on your right controller. Were you able to try the steps provided by @smartglasseshub.com? Let us know if that worked for you; if not, feel free to follow the steps in our previous reply and send us a PM. We'll be happy to help get you back on your VR adventures!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaStoreHelp

Community Manager

Thanks for getting back to us so quickly, Underdeck! We'd love to help you get things back in order. By chance, were you able to try any of the troubleshooting steps suggested in our previous reply or the ones that @smartglasseshub.com provided? Please let us know if any of those suggestions worked for you. We'll be waiting to hear from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

U

Underdeck

Participant

I tried most of the suggestions there’s 2 that I haven’t I’ll just have to hope it’ll work unless you guys have any suggestions

MetaStoreHelp

Community Manager

We appreciate you taking the time to try those suggested steps in our previous reply, Underdeck! We recommend trying all steps, though if that doesn't solve the tracking issues, feel free to send us a PM. We'd be more than happy to gather some account information and look into other possible options for you to get you back to your flawless VR adventures! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

U

Underdeck

Participant

I’ve tried everything, I sent you guys 2 PMS by the way hope you can take the time to answer

MetaStoreHelp

Community Manager

Hey Underdeck. We appreciate you reaching out for assistance, and we'd be more than happy to help answer your questions! We apologize for the delay, as our support volume tends to increase quite a bit during the holidays. That being said, we'd like you to know we received your private message and we will continue to assist you there! Thanks so much for your patience, we look forward to getting this resolved for you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

P

Pokichu

New Participant

my controllers are pressing random buttons when I’m not even pressing them, can you please fix it

TheeScientistAnswer

Honored Contributor

Hey, Pokichu! It's great to see you as part of the community. I'm glad you're here! I recommend removing the batteries from the controller for about 30 seconds to 1 minute. This will help reset the controller. If you're still facing any problems, shoot a PM to MetaStoreHelp and they'll be more than happy to assist you. Please select their name to get to their profile page, or click here. Next, click "Send a Message" to privately message them! Please remember, you must be signed into the community first to send them a private message.

Don't worry be happy.

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