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Deleting photos and videos persisting on the mobile app

101 replies
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How do I delete photos? There's no trash icon or ... menu to select.

Honored Contributor

You now have the option to unsync photos from your phone app!

Thanks to the latest update on the phone app, you can easily open your gallery, browse through your pictures and videos, and delete them directly from the cloud using a convenient delete from cloud button.

If you're still unable to delete your media, you can try uninstalling and reinstalling the phone app completely or check if your phone is up to date.

If you continue to experience any difficulties, feel free to reach out to our support team through a private message here. Please remember that you must be signed in to the community first to send a private message.

The future of home entertainment!

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KiTeVeX

Participant

I figured out my issue. Meta Support was no help. What I did was launch the Meta Quest App on my iPhone, select "Menu" from the bottom right, select the "Gallery" section, and opened the file(s) in question. Finally select the cloud icon on the top (see attached screenshot) and unsync. My unwanted photos and videos are now permanently gone. Please let me know if this works for everyone or not. Thanks. K~

synchromesh62

Up and Coming

Not sure and no way to test as mine are now gone after waiting the 14 days but it wasn't the Gallery that was the problem, It was recent Video's or pics that are not in the Gallery but on their server that you could not remove and were there as soon as you opened the App.

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xJBx

New Participant

A delete button is needed on the quest mobile app for videos and pictures. Please reference example below to see why.

I wanted to delete a picture on my quest 3 photo album, I then accidentally clicked delete only on oculus quest 3 and didn’t click “unsync and delete” when I tried deleting the picture and now my picture is stuck on my mobile app without being able to remove it. It’s gone and deleted on my quest 3 device but still on my mobile app. There is no option to remove that file from the mobile app in this scenario.

I have heard people for over a year still complaining about it, real question is where does that data go if it’s gone on my quest 3 device but still on the app with no ability to remove it from the app.

please fix

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xxx23096

New Participant

It remains on Meta’s servers, even though you can’t see it yourself.

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HOKI28

New Participant

Privacy Concern , Can’t delete Photos/Videos in MetaQuest App

jtriveri

Honored Contributor

This is the app developer subforum. I'd post this in the ideas subforum

https://communityforums.atmeta.com/t5/Ideas/idb-p/Ideas

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SiebenDX

New Participant

Guys, it finally happened. I checked the meta app a few seconds ago, it's now possible to delete the content from the meta cloud. Just select the remove from cloud icon on top.

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Tomarapenguin

Participant

It's a step in the right direction.. The lack of bulk delete sucks though which you would think would have been very easy addition when adding that button too. Luckily I didn't have lot of pictures that needed deleting but for those who might have hundreds.. It's not going to be fun for them.
And I'm not sure if the image is actually getting deleted or not because the wording Meta uses is: "You won't see this image in Meta Quest-app". There is no actual mention of the deletion of the image.

KiTeVeX

Participant

Yup! I was able to verify the same. K~

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LaserDiskAnswer

Honored Contributor

You now have the option to unsync photos from your phone app!

Thanks to the latest update on the phone app, you can easily open your gallery, browse through your pictures and videos, and delete them directly from the cloud using a convenient delete from cloud button.

If you're still unable to delete your media, you can try uninstalling and reinstalling the phone app completely or check if your phone is up to date.

If you continue to experience any difficulties, feel free to reach out to our support team through a private message here. Please remember that you must be signed in to the community first to send a private message.

The future of home entertainment!

S

SeaGriffin

New Participant

Okay. Walk me through what you really mean. I delete a video on my oculus. On an iPhone, I see no delete function, I see am un sync button. Did I really delete my file or is Meta holding onto the video somewhere where I can’t see it?

of you guys are going to do the classic ‘you have no privacy at Facebook’ thing, could you be clear about it? Right now, I have zero trust because you can’t be bothered to create delete button, instead a lot of precise wording that muddies what is going on.

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xxx23096

New Participant

Meta holding onto the video somewhere where you can’t see it. When you sync a photo, it remains on Meta’s servers FOREVER!!! After I unsynced my photo and deleted it from all my devices, I found out that I could still download it using the previous share link I had created. This means that anyone who has access to Meta’s database or has the share link can still view your photo, even though you can’t see it yourself. How ridiculous is that!

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TaRaNaHMustaFA

New Participant

Ok

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pendejo709220

New Participant

Witch one

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