Skip to main content
Participant
January 18, 2026
Solved

Horizon link not working

  • January 18, 2026
  • 318 replies
  • 26468 views

My Q3 was linking fine to my PC this afternoon, then literally an hour or two later, will not link.

I'm using a usb 3.0 cable, it is in a USB 3 port, power management of USB port is set correctly.

I get a notification saying 'Meta Quest Link isn't working correctly. Click here to check our support article'.

There is no support article.

I have restarted the headset and PC, repaired the Horizon app, logged out and back into the Horizon app, restarted the OVR service and I still can't get it to work.

Anyone else having or had similar issues recently? 

Horizon software 83.0.0.333.349

Headset V83.1034 build 5156385.14650.520

Grateful for any ideas.

Best answer by helijoe

SOLUTION
Thanks to all those who mentioned this link and the autor of it, you made my day 😁
Horizon link not working | Meta Community Forums - 1362707

318 replies

New Participant
January 18, 2026

Wow!!! So I'm not alone, my headset froze whilst playing DCS..... when I tried to restart the link to pc..... it is stuck on the loading screen with the 3 dots......  I thought it was my Pc causing the issue but obviously not.... now to wait weeks for a fix.

Additionally when you try and use the Meta support site for 'Troubleshoot pairing issues' that doesn't work either because the headset can't connect to the pc!!!!!  

New Participant
January 18, 2026

Same here. I've been trying different ways for the last 2 hours to no avail. Glad it isn't just me and must certainly be a Meta/Oculus or what ever they call them selves nowadays problem!!

Participant
January 18, 2026

Someone on Reddit suggested it might be a certificate out of date. I'm no tech wizard, but that kinda makes some sense to me. I haven't had any updates of either the headset or app between it working this afternoon and not this evening. Maybe something needed to authorise the connection expired?!

I feel like this is a wait for Meta to sort their lives out kind of situation. Shame though, I was hoping to play a bit this evening. 

New Participant
January 18, 2026

I have the Oculus rift s and I'm having issues with the black screen

 

New Participant
January 18, 2026

Same problem

New Participant
January 18, 2026

Same issue here, with my Q2.

Everything was working yesterday....  nothing knowingly updated this evening but just not working with the same error message.
Stuck in the purple starfield going now where!!

New Participant
January 18, 2026

I have the same problem, my Q3 headset was working fine yesterday, but today I cannot connect to my PC.  Tried all the usual stuff but nothing works.  This is VERY frustrating, I've wasted several hours until I found this post and at least now I know it isn't my fault.

Meta:  Can you PLEASE give us some guidance as to what to do to get things working again??  Why does a working system break overnight??  Is there a way to keep this from happening?  I've tried updating, no updating, but it always eventually fails.  Please tell me what to do!!

New Participant
January 18, 2026

Disabling Internet on my PC got link to start working again. Fired right up as usual. But obviously I have no Internet, dont know what happens if I turn it back on.

Participant
January 18, 2026

Same problem here, fine yesterday, not today. Using link cable, just gets to purple loading screen with meta symbol and 3 dots and stays there. I’ve put in a report via headset - the more reports go in the better, somebody at Meta might notice!

New Participant
January 18, 2026

same here, reached out to meta support and they couldn't help me. they said they would talk to their engineers about it. my guess is an update that just got released broke some things.