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Anonymous

Solved

Known Issue - Meta Device Code Not Working

98 replies
159448 views

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

meta quest 2

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RoastPorkAnswer

Honored Contributor

EDIT:

Hey hey guys! Just reaching back out here to say there is something for us to give a shot. Could you please try the following:

Double check that you're trying to set up your device with the same account that you're logged into on your app by going to https://secure.oculus.com/my/devices/
You can go to auth.meta.com/settings on your mobile or desktop app and log out if you're on the wrong account
Next, you can either log in with the correct account or you can also start over using different login info by factory resetting their headset. (This will wipe all data from the headset but not erase purchases from your account, so you will be able to redownload purchased apps upon completing setup.)

If this doesn't seem to help, please don't hesitate to create a support ticket with our team for some further options!

Genesis does what Nintendon't! Send me a DM if you have questions. I'm happy to help!

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MaseSki

New Participant

Happening to me as well it’s a joke at this point

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ceegee06

New Participant

Happens to me too, got several codes, but always the same message. I am a bit reluctant to do a complete factory reset for now.

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BryceFriha

New Participant

It won't change anything to do a complete reset factory, it's a server problem not a device problem

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GenailX

New Participant

I agree. Already tried resetting the device and any other workaround I could find.

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RobertBooth1290920

New Participant

I turn on my headset; I have a Meta account. It asks me to put in my code as seen on the headset. I type it in on the chrome browser and it tells me that it is invalid! I have restarted the headset; logged in and out of my account; gets a new code with the same error. This is unacceptable! When you are changing things, make sure they work! I cannot use my headset and I am so angry about this!! My 500.00 purchase is useless, now!! You better get me a way to fix this, because all you have posted as fixes does not work!!

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GarlicQueen

New Participant

Hi Robert. I’m having the exact same issue. My headset had to do a software update. I did that. Restarted it as it said. Got the code. Took my headset off. Went to Safari. Typed in www.meta.com/device. I put in the code ****_**** and it said Error! Along with some other nonsense. I’ve tried it 4 times. Now, I’m waiting for a call back from customer service. I’m not happy!
Jane

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WilsonAJ22

Participant

Here's what I did. Don't know if it will help.... honestly have no idea why it worked.

1. Shut the headset off

2. go to meta and log-in. make sure your facebook account is linked and make sure your device is linked to your meta account.

3. Go to your phone uninstall the Oculus app and then reinstall it and sign back in. Check headset setting and make sure the phone app can find your headset.

4. Turn headset on and the code screen should go away.

My only thoughts are that because this is a multi-platform thing, you need to reset ALL things meta. Super stupid. Good luck. Hope it helps

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AlKoholic72

New Participant

I'm also getting the same errors. The pop-up on my headset keeps popping up when I close it. I'll follow the instructions, and enter the code. Every time it says invalid code. I'm reluctant to do a factory reset at this point. I haven't used my headset in a while, and I'm a little rusty with how to do a reset, and get all the games I've purchased back. Hope they can get this fixed soon, seems to be an issue in their end. Guess I'll pack it back away, and try again later, and contemplate selling it.

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AlexCharlotte

New Participant

I have the same issue, this update was a joke. Why force this crap on everyone when it was working fine before. Meta and their stupid updates....

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fireshaper

New Participant

Yep, I'm having the same problem. Tried using different browsers and rebooting my Quest 2, still not working for me.

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BoomerMurphyJames

Participant

For anyone still having this issue - other user Hermione on other thread found the actual solution

ADD SECOND/THIRD/FOURTH ACCOUNTS to same device

1) In a browser, log out of your PRIMARY meta account if already logged in

2) In a browser, log into your meta account using SECONDARY account login info (different email/username/pass)

3) In the same browser tab, in the address bar, type meta.com/device

4) Put on your Quest 2 device, go to Settings/Accounts/Add Account and follow prompts to get the 8 digit pairing code.

5) Enter the pairing code into the browser tab that lists your SECONDARY login info from Step 3. This should add the SECONDARY new account to the same device.

Repeat as necessary for additional accounts.

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antonigno

New Participant

same here

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PSTRYKER1

New Participant

Same error here. Come on Facebook, get your act together.

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AlexCharlotte

New Participant

I have done all possible "quick fixes" and tried the troubleshooting things as well, except fabric reset. I rather not go that route unless i absolutely must. Really annoying having to do that just because they release a poor update.. Gave up after 3 hours of trying.. Really hope this gets fixed any time soon.

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swingbold688

New Participant

I had to reinstall the app then it worked for me, dumb as hell though i hate facebook

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