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Jxrtle
New Participant
March 5, 2024
Solved

Meta Quest Link not working

Hello,

I used to be able to play on my VR with a link cable perfectly fine, but I recently got a new computer, and it doesn't work. I checked the requirements and my PC meets them without question, but whenever I try to connect the headset, my computer gives me messages like "Meta Quest Link isn't working correctly. Click here to check our support article." I checked that article, but nothing seemed to help. The Quest program on my computer shows that my headset is connected and ready to launch, and so does my headset, but when I launch it through the link cable, it just doesn't load, and it stays on a black screen. I've also tried connecting my headset through a USB hub instead of the actual computer to connect it through USB 3, but it still doesn't work.

Is there any way I can troubleshoot it?

Thank you!

    MetaStoreHelp
    MetaStoreHelpAnswer
    Community Manager
    March 7, 2024

    Hey there Jxrtle & Neruat! Experiencing issues with Quest link is no fun! We'd love to provide you with some information regarding troubleshooting this issue, so you can continue enjoying your experience in the VR world! Check out this link to troubleshoot Quest link and Air link and let us know if this helps! 

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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    bselvam
    New Participant
    November 26, 2025

    We are using organization-managed laptops that are fully secured with Zscaler, endpoint protection, and strict Group Policies. As part of our VR/AR POC using Meta Quest 3, we attempted to install the Oculus Setup application downloaded from the official Meta website. During installation, we encountered multiple issues. Even after whitelisting meta.com, Zscaler continues to block the installation process. To proceed, we disabled Zscaler temporarily and attempted the installation using an admin account. The installer starts and downloads components but fails at the final stage with the message: Installation failed – please contact Quest Support.

    We analyzed the Oculus installation logs and found that the setup is rolling back and deleting files due to an exception. The log shows the error: System.Security.AccessControl.PrivilegeNotHeldException: The process does not possess the 'SeSecurityPrivilege' privilege which is required for this operation. This indicates that certain security privileges required by the installer are restricted by our organization’s Group Policies and endpoint protection rules.

    We shared the issue with our IT team, and their findings confirm that OculusSetup.exe performs security-sensitive operations. These include running a WMI query (SELECT * FROM AntivirusProduct), accessing the registry path SOFTWARE\Microsoft\Windows NT\CurrentVersion, and checking local group memberships. These actions triggered security detections such as Reflective Code Loading and Account Discovery. IT also confirmed that the installer is not digitally signed, which causes the endpoint security policies to block the process and roll back the installation. This appears to be the main blocker.

    The installation works successfully on personal laptops, which confirms that the issue is specific to our secured corporate devices. To proceed, we request support from Meta to provide the full list of domains, URLs, redirects, and CDN paths that need to be whitelisted for Oculus Setup to install correctly. We also request clarification on the root cause of the SeSecurityPrivilege error, why the installer triggers reflective code loading alerts, and whether a digitally signed version of OculusSetup.exe is available.

    Additionally, we need guidance on the required Group Policy exceptions, endpoint security exclusions, and system privileges needed to complete the installation on enterprise laptops. We have attached both the Oculus installation logs and the system security logs for review. We kindly request Meta’s assistance in helping us identify the necessary whitelisting, policy exceptions, and installation prerequisites to proceed with this VR/AR POC.

    Application is not Digitally signed

     

    Oculus Installation Report:

     

     

     

    Installation Issue

     

     

     

    IT team System Logs:

     

     

     

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