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Meta Quest Link not working

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Hello,

I used to be able to play on my VR with a link cable perfectly fine, but I recently got a new computer, and it doesn't work. I checked the requirements and my PC meets them without question, but whenever I try to connect the headset, my computer gives me messages like "Meta Quest Link isn't working correctly. Click here to check our support article." I checked that article, but nothing seemed to help. The Quest program on my computer shows that my headset is connected and ready to launch, and so does my headset, but when I launch it through the link cable, it just doesn't load, and it stays on a black screen. I've also tried connecting my headset through a USB hub instead of the actual computer to connect it through USB 3, but it still doesn't work.

Is there any way I can troubleshoot it?

Thank you!

MetaStoreHelpAnswer

Community Manager

Hey there Jxrtle & Neruat! Experiencing issues with Quest link is no fun! We'd love to provide you with some information regarding troubleshooting this issue, so you can continue enjoying your experience in the VR world! Check out this link to troubleshoot Quest link and Air link and let us know if this helps!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Show previous replies

H

HighOnBeanz

New Participant

Despite being on a much older headset (rift gang) I am also having the same issue, after resetting windows and reinstalling the app my headset no longer works consistently and keeps giving me the pop-up.

M

MrHalatsan

Participant

I've been fighting with the meta service since February 22. The bots are sending some instructions that suck. Mark is probably so concerned about politics that he forgot about us.

M

MrHalatsan

Participant

I have 3 computers, one new on which the app does not work, one old on which the app is updated, and a laptop on which the app is not updated, and without the update everything works. This new software is defective, you have to write a collective complaint, or sue in court. I work with VR in UE5, and it complicates my earnings a lot.

M

MrHalatsan

Participant

I have 3 computers, one new on which the app does not work, 
one old on which the app is updated, and a laptop on which the app is not updated, 
and without the update everything works. This new software is defective, 
you have to write a collective complaint, or sue in court. 
I work with VR in UE5, and it complicates my earnings a lot.

C

cbr954pilot

Participant

same issue both meta 2 and meta 3, ryzen9 rtx4070 64gb ram, Pc def exceeds spec, been fighting this issue for literally years, how is this still an issue at this point, How can a 3rd part app like Virtual Desktop work extremely well but the folks who built the device cant make a wired option that works? quite frustrating to be honest

M

MrHalatsan

Participant

  Fresh experience (:

C

cbr954pilot

Participant

Ive been dealing with this BS since ive owned these devices, I have both a Quest 2 and a Quest 3, The fact that these devices have been out for a decade and they still don't have a solution just tells me they really dont give a **bleep** about pcvr and stand alone is their only concern, I've followed every step, I've dumped drivers, I've cleared cashe, I've uninstalled reinstalled...... blah blah blah blah, Its a sad state of affairs when 3rd party connections work better and more reliable than what comes with the system, there just is no 3rd party "wired" option due to the fact that you MUST use the link app on the PC side to communicate with the headset..... As far as PCVR is concerned these devices are hot garbage.... Time to invest in something else!

M

MrHalatsan

Participant

I've been fighting with them since February, 
I have over 100 emails in conversation. 
Last year I worked as a VR simulator exhibitor, this year unfortunately I can't, 
I lost my summer job because of them.
 I think the reason is that we buy this crap games for the glasses, 
and not from others, it's a huge money for them, but in relation and failure.

M

MrHalatsan

Participant

What kind of forum is this anyway?

W

WestIndian

Participant

same problem and nothing the say to do is fixing it... no one wants to have a look at the software to see what error they made.

S

Surgeus

New Participant

Okay, had this issue, nothing seemed to work and I finally figured it out. I don't know why the accepted answer is the one it is because it wasn't very helpful.

My problem was twofold:

My link cable was bad, and I did get a new one today. This was not a complete fix.
I needed to do a software update. The in-headset one never works, so do this one: https://www.meta.com/help/quest/software_update/. Note this is not compatible with Firefox for whatever reason. I wasn't able to complete this yesterday because my old link cable was intermittently causing issues and it stalled at 10%. Thankfully, it didn't brick my headset when it couldn't complete.

There's still some spotty issues for some reason; stuff starts lagging when going into Oculus/SteamVR's menus, or SteamVR fluctuates (this is a brand new beast of a laptop so it's not my specs), but I was at least able to play Beat Saber for a bit.

R

Rtrimble

New Participant

I had this problem to.

I tried endless solutions with the help of chatgpt and we found that the computer was using windows graphics drivers instead of the GPU drivers.

Went to device manager...graphics right clisk...disable windows drivers...and that fixed the problem.

Hope this can help others.

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