Version number of software: I'm using the latest version of Meta Quest Link as of today (19th May 2025). I can't find the version number. Right-click on the "OculusClient.exe" file shows "0.1.0", which seems wrong.The product you’re using: Quest LinkIf this is related to standalone or Quest Link: LinkDescription of the issue: Attempting to load Quest Link, Steam VR in Quest Link or Elite Dangerous in Quest Link causes the display to freeze and glitch at the edges. The issue is sometimes delayed by a few minutes, but once it has occurred it does not seem to be recoverable without a reboot of the headset. This is a brand new device (arrived today) and I'm using the official £90 cable. Very disappointed.Screenshots that might applyThe following photo was taken through the right-hand lens after it started glitching within Quest Link itself (before loading another app). Any additional information: I haven't seen the headset glitch when using it as a standalone device, so I believe this is an issue with Quest Link specifically. Any help would be welcome.

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CuriousSwordfish8710

Participant

Question

New Meta Quest 3 freezes and glitches after a few seconds when using Meta Link

Forum|Forum|1 year ago
May 19, 2025
58 replies
9390 views

Version number of software: I'm using the latest version of Meta Quest Link as of today (19th May 2025). I can't find the version number. Right-click on the "OculusClient.exe" file shows "0.1.0", which seems wrong.
The product you’re using: Quest Link
If this is related to standalone or Quest Link: Link
Description of the issue: Attempting to load Quest Link, Steam VR in Quest Link or Elite Dangerous in Quest Link causes the display to freeze and glitch at the edges. The issue is sometimes delayed by a few minutes, but once it has occurred it does not seem to be recoverable without a reboot of the headset. This is a brand new device (arrived today) and I'm using the official £90 cable. Very disappointed.
Screenshots that might apply
The following photo was taken through the right-hand lens after it started glitching within Quest Link itself (before loading another app).
Any additional information: I haven't seen the headset glitch when using it as a standalone device, so I believe this is an issue with Quest Link specifically. Any help would be welcome.

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CuriousSwordfish8710Author

Participant

I should probably add, I have:

* Tried restarting the app, the headset and the PC.

* Repaired the app.

* Validated files for SteamVR.

* Tried running Elite Dangerous directly from Steam, but this still requires the Quest Link to be active.

* Tried making both SteamVR and Oculus Link the "default app" for VR.

Z

Zexeonyo

Participant

There really isn't a fix yet, but the workaround is to use a USB-C to USB-A cable (if you have a powered usb hub you can charge the headset regularly while connected). Other than that, many of us have similar or the exact same issue since the update to v76.

Autodelaying the OVRservice didn't work for me, flipping the official cable link didn't resolve it, stopping and restarting the service didn't work, and doing a clean reinstall didn't fix it.

Updated BIOs, chipset, ME, updated GPU drivers, unchecked all power management USB thing and whatnot...

The USB-C to USB-A cable works for me and is stable.

-Zexe

CeeJay726

Participant

I'm perplexed because I already use USB-C to USB-A and have this same bug. My workaround is to use USB-C to USB-C but it's 2.0 so there's some pixelation. It's completely stable, otherwise.

Also, I'm on version 79.

MetaStoreHelp

Community Manager

Hey CeeJay726,

Thank you guys for bringing this issue to our attention!

We'd kindly ask you (and anyone still experiencing this issue) to submit a bug report so that our software engineers can get on the case ASAP!

You can find out how to submit a bug report here.

We hope this issue is resolved soon and you're back in the glitch-free PCVR Metaverse in no time!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Choleni

Honored Contributor

Hi CuriousSwordfish8710 🙂

several users have issues with the link app since V76, it's probably not a problem of your headset.

Search - Meta Community Forums

About your version number of the link app:

Open the app - settings - general - scroll down.... here you'll find the version number😉

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CuriousSwordfish8710Author

Participant

Hey Zexeonyo and Choleni - thank you for the replies. This is somewhat reassuring, but I am also concerned that this could end up masking a problem. I just bought the new headset. If I return it within 14 days, I should get a full refund, whereas if I hold out for the chance this will be fixed later, I might find that I can't get a refund and the issue isn't fixed!

I bought this headset mainly to play PC games with, so I am gutted that it doesn't work for that purpose.

Before I return, I will try a USB-C to USB-A high speed / 3.2 cable.

Choleni

Honored Contributor

If you're not forced to use cable link, you can also try airlink.

For a wireless connection you can also use Steam Link (free) or Virtual Desktop (not free) to play PCVR... just in case Meta Air Link doesn't work.😉

Steam Link on Meta Quest | Quest VR games | Meta Store

Virtual Desktop on Meta Quest | Quest VR games | Meta Store

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CuriousSwordfish8710Author

Participant

Cholenithank you!

The wired linked option didn't work (as I said above).

Air Link didn't work (I got the same issue), but using the Steam Link app worked. I was able to play Elite Dangerous over Steam Link without any noticeable issues.

Which makes me wonder if my original issue is related to the interaction between SteamVR and Meta Quest Link.

I will still try to get the Link working, but this was really helpful info, thanks.

Choleni

Honored Contributor

Glad it works.

As I said... some users are having issues with this version of the Link app. Hopefully, this will be resolved with an update or a newer version.

At least now you know your Quest isn't broken.🙂

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CuriousSwordfish8710Author

Participant

Shame I spent £90 on a cable though, if the cable isn't even necessary...!

NINETY QUID ... FOR ONE CABLE ...! WHAT?!

T

tykan4uk

New Participant

Do I understand correctly that v78 not resolved this issue?

I haven`t been playing during last 2 month, and now I found that link don`t work for me. Meta quest limk show me that my cable work on usb 2.0, although I know that is not.

But okay even if I`m wrong in this case, 2 month ago it works in the same configuration, with the same cable and the same connector. What happened?

S

SerenitySolstice

New Participant

I can confirm that as of now, I'm still having the issue. Frustrating, as right now my headset is a $500 paperweight. I'm praying that they get this fixed soon because JESUS

MetaStoreHelp

Community Manager

Hi @Serenity.Solstice,

We never like to hear our users are having issues, could you give us a bit more information on what it is that's happening?

Is your headset working for anything else or is this just happening on specific apps/games?

Our support team is here to help 24/7. We will work with you to get you back up and running in The Metaverse!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

J

JetEhx

New Participant

Just want to add, I’ve been having the same issue. I hadn’t played in over a year and now that I’m trying to hop back in I was worried the headset was dead. This seems like a pretty important issue to fix, I sure hope it happens soon. Doesn’t do it when I’m on Airlink but the quality is very poor despite a wired connection so sadly SteamVR and Cable Link is how I would like to play if it would work for longer than 15 minutes at a time without a hard reboot to fix this freezing.

MetaStoreHelp

Community Manager

Hi there JetEhx,

Thanks for joining the conversation, so that we can get you back into the game lets try out some troubleshooting.

It may be useful to manually uninstall and reinstall the Meta Quest Link app, this is to make sure all the files are fully removed before reinstalling.

Here is how to perform a manual uninstall:

Disconnect the Rift/Link cable from the computer
Disconnect your computer from the internet
Backup any content.
- Learn how to back up your content in our Help Center.
Reboot your computer into Safe Mode.
- Learn how on this page.
Uninstall the Meta Quest Link app using the Control Panel.
- Learn how on this page.
Delete all Oculus folders from the folder called C:\Program Files.

Part 1/2

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

PRVR

Participant

this started happening to me about a week ago. games are unplayable for me now as I crash out after a few minutes of playing. the only way to get back is to disconnect and reconnect the link cable. please fix meta

MetaStoreHelp

Community Manager

Hey PRVR!

We came across your post and wanted to help you out - please get in touch with us privately so that we can look further into this issue for you.

In order to get in touch privately, select our name, navigate to our page and click 'Send a Message'!

In the meantime, we'd also kindly ask that you Submit a Bug Report of the issue so that our engineers can get to work on solving this!

We look forward to hearing from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

PRVR

Participant

I've done that earlier today. Hard to take a screenshot but the OP did it best with their image.

I did come across a reddit post where a user suggested killing all the OVR tasks in task manager on bootup, before manually launching quest link. I tried this and tested playing a game without crashing, so that might be a temp fix for now.

steve40

Honored Contributor

I had exactly this same problem (as in the OP's screenshot) happen twice while using AirLink on my Quest 3. All I had to do to fix it was to: (a) fully power the headset off and on, and (b), reboot my PC.

PRVR

Participant

I've done countless reboots on both devices and still the same issue

MetaStoreHelp

Community Manager

Hi PRVR,

Were you able to check for drivers and software updates? If re-pairing the app also did not help, please feel free to send us a private message so our teams can have a further look into this.

We look forward to connecting with you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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