Quest 2, 3 & Pro - Connectivity Issues

Mmmmmm your experience is not encouraging me doing same lot of experiments about changing protocols or settings....I do think however a loss of connection has something to do with the handshake between devices so even if we could not look at the source code of this part lets try identifying at least the concerned part. For example I have in mind letting the private wifi link fully open to see if a secured part is concerned. I can't either put apart some possible EMI effect of the environment linked to a high susceptibility of the HMD and its lack of real antenna surface, like the 5G is using also close bandwidth with spurious that could be disturbing the RF, I will try putting my phone off when playing to see etc...the end would be to group for a class action against META. I've also asked the question in the Virtual Desktop discord and will check in my community of 6DOF platform owners. It's a pity because the best is performing ideally under DCS or MSFS in PCVR with VD.....and I just found the good VR settings....

So I will still continue to investigate apart the hope of a solution included in a new FW....would be interesting using a spectrum analyser to check the environment and a protocol recorder to log all the events between the devices during a session ....in my career of electronic engineer I faced more complex situations ....so lets consider this as a police enquiry to find the guilty😉 for sure the META behaviour is not correct but I think that we knew that would be the case from the very beginning when buying the Quest....PCVR is only a fraction (small) of their business model based on shop VR games selling while this model could as well be strongly impacted by this failure....

Looks like many folks have the same issue on the Virtual Desktop discord….

Today, I decided to explore the Meta forum to see what other discussions are happening. While browsing, I came across a big thread titled...

"Known Issue - Unstable wifi coverage with Quest 3 on some Router Brands."

Here's my summary: "Since Quest 3's launch, users have encountered Wi-Fi issues, particularly with mid-range AX and AXE routers like TP-Link's AXE75. Despite Meta's updates (v.57 to v.60), speed fluctuations persist, ranging from 480 to 1921 Mbps. TP-Link suggests the issue might be with Meta or Qualcomm, affecting other brands too.
Speculation ties it to XR2 Gen2/Snapdragon 8 Gen2 drivers.
Meta attempted to reduce further speed fluctuations in the v62-v64 firmwares , but some users now report connection losses.

examples from the thread (last pages)
"After updating to v64 it seeeeeems that it's lagging less for me too. Anybody else with v64 seeing differences?"

"Fingers crossed. It's very different for me since this update."

"Q3 updated to v64. Meta Quest Link PC app updated to v64
Wifi 6 AX Only or AC, 5Ghz constant disconnects on ASUS RT-AX82U with latest firmware. Quest 2 still has no issue."

Is this thread the reason for OUR problems???

This evening I changed my AXE 5400 TP link settings from 6E 6Ghz to 6 in 5Ghz and deactivated OFDMA, MU MiMO and using WP2 in place of WP3 I’ve played DCS 3 hours without wifi disconnection ….lets cross fingers….

only draw back is a loss of transmission of 50% in upload going from 700 to 350 Mbps, upload is 1Gbps the same

Just to share my own experience:

I'm connected to a TP-Link Archer AXE75 @ 6 GHz.

I experience occasional connection drops at a rate of about one every day. The Quest 3 also does not recognize the network reliably (which means it isn't shown in the list of available networks at all).

Connecting to a 5 GHz network from another access point seems to work fine, but I have not tested that for very long.

I got through to Meta help via chat and explained the issues and that I had done all the standard steps. They do not seem to acknowledge this is a widespread problem: See thread:

• 
  
  
• You've reconfirm that you did all of the troubleshooting steps and your issue persist
  
  
• 
  yes
  
  
  
• 
  
  
  Moreover, your other devices also able to connect fine to the Wi-Fi, so it's most likely a hardware issue
  
  
  
  
• It is just that on the forum others have had replacement headsets and they do the same thing
  
  
  4:21 PM
  
• 
  I was under the impression that Meta is trying to investigate and solve this issue with firmware update ?
  
  
  4:23 PM
  
• There are no updates for this issue being an ongoing issue as of now
  
  
  4:24 PM
• 
  
  
  If your issue still persists, we're happy to help!
  
  

yes

What advice are others getting. I am reluctant to replace the headset if it is not a hardware issue.

harry.397987 in my case, 5ghz network has a stable connection and virtual desktop performance is good. I use a TP-Link Deco XE75 as an access point. But i believe that others still have problems on the 5ghz network like yourself.

What helped me so far is to deactivate IP6V in the Router settings. IP4V is the standart protokoll of the Quest 3. Hope that fixed it now. 

I experience the same with a Fritbox 6490 cable router (ISP Vodafone in Germany). I didn't have the issue before with v63. It started with v64 and it is so **bleep** annoying because I usually only play Minigolf in an online league or Tabletennis online. These sudden WiFi disconnects are veeeeery bad. Happens on 2,4GHz and 5 GHz no matter what.

As I am experiencing also other bad issues like proximity sensor not wirking, Quest not waking up after charging it on the official charging stand, not turning off, after putting the headset to rest, head movement not recognized for waking up... I think I am finally in the mood to trying this exchange with a possibly refurbished headset... 😕