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SolidRye
New Participant
October 15, 2020
Question

Quest 2 - Connected to wifi but suddenly "No Internet"

This issue just popped up on my new Quest 2. Was working for since launch no problem. Suddenly tonight no matter which network I join I get the "no internet" message. Internet is working fine on my router as I'm typing this on a computer connected to the same. Also in the app it says "Failed to connect to Oculus servers" and when I try and set/forget the network through that it just hangs and then says "Something went wrong. Please Try again" over and over.

Anyone have any fixes? I tried restarting the headset multiple times.

    57 replies

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    Jaemonyy
    New Participant
    July 20, 2022

    yo i have a fix for you, ive also done everything like factory resetting to literally restarting my entire router but nothing worked except this 1 thing. Theres a apk called swifi which will manage between your network so it wont get confused link is right here ----> https://m.apkpure.com/swifi-auto-switch-nearest-wifi/com.seah0rse.swififree You have to sideload it to your oculus using sidequest, don't worry i promise you theres are the safest things i use them myself its easy link right here for download ----> https://github.com/SideQuestVR/SideQuest/releases/download/v0.10.27/SideQuest-Setup-0.10.27-x64-win.exe How to sideload it if you don't know is use a type c cable to plug into your oculus, go on your oculus and allow your computer to use files from your oculus. When you open sidequest click the button next to the wifi symbol and find the apk in downloads it should be the first file you see. Click it, press open and the apk is successfully installed. go to unknown sources  on your oculus to find the swifi apk and click it. i recommend putting your wifi strength to -70 dBm or over but not -100 dBm or over it works for me so it should work for you

    SpitfireTheWolf
    New Participant
    September 22, 2022

    I've been having this issue recently too. Not sure whatever update that did it, but now it does what everyone else here describes for the past week or two. Running out of options since not even my friends know what's wrong with it. 

      PiRatting
      New Participant
      September 26, 2022

      I've been experiencing the same issue. I connect to the Wi-Fi network and it says it is connected but no internet. I don't know what to do, I just want to be ready to play bonelab man. 😞 

      rahulrajcoomarsingh
      New Participant
      September 26, 2022

      Hey there, the thing that helped me was forcing my oculus to cast on my phone App, that pushed the internet connection. Since then been having no more problems. So connect to your game and cast

      it to your phone, hope it works for you too. 

      PiRatting
      New Participant
      September 26, 2022

      I tried the phone casting thing and it won't let me cast to my phone it just loads forever and then says there was a problem casting. I tried factory resetting the headset like other people said to do and that deleted everything and of course I can't download anything without an internet connection, so I'm kind of in a state of limbo with it. 

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        September 26, 2022

        Hey there, PiRatting! We see that you're in a sticky situation. We would love to give you a hand! Our support team should be able to help you out with this issue. Just let them know what your issue is and what troubleshooting steps you've already tried! You can click here to get in contact with them.

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        mcdadenevaeh39
        New Participant
        April 30, 2023

        The same thing has been happening to me it’s been like this for months and I just can’t play anymore so I just got off but I really want to be able to play my vr again I really don’t know how to fix it I really wish oculus would fix this problem 

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        May 2, 2023

        Hey there, mcdadenevaeh39. Thank you for reaching out and letting us know that you are having WiFi issues and are not able to use your device. We know how troublesome it is when your connection is acting all finicky, and we would like to help to get this straightened out.

         

        So we can do just that can you tell us the following?

         

        Have you reset the headset been reset? If not, here is how:

         

        To restart your headset:

        1. With your headset on and powered on, press and hold the power button on the right side of your headset until you see the Power off screen.
        2. Select Restart. Your headset will turn off and then turn back on.

        If you're unable to restart your headset:

        1. Press and hold the power button for at least 10 seconds. This will manually turn off your headset.
        2. Wait 30 seconds.
        3. Press and hold the power button until your headset turns back on.

         

        What have you done for troubleshooting?

         

        We are looking forward to your reply

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        Gordinis
        New Participant
        July 22, 2023

        mine says no connection check troubleshoot

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        July 25, 2023

        Hey Gordinis, have you tried your network ? There might be a problem with your network connecctivity. 

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        MizzMozz
        New Participant
        October 15, 2023

        I have the same issue but because I am still setting up the VR set I am stuck on the no internet connection screen. I am connected as it shows this when you select the other internet connection option. I have tried removing and re entering the network and it doesn't fix it. Nor does restarting the headset or app. All other personal devices are working fine on the internet connection. The whole set up process so far has been full of bugs and workarounds. Such as the family center not working in the app. I had to remove the app to do the parental controls and child set up online then reinstall the app. Hugely unimpressed and ready to return this s##t

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        October 15, 2023

        Hey there, Mizz.Mozz and SolidRye! If you're still having this Wi-Fi connection issue on your headsets, we'd love to help! We know how important a good internet connection is for the full benefit of the whole VR experience, so could you please send us a PM so we can take deeper look into this problem together? Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you! 

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        October 16, 2023

        Hello, hello, Mizz.Mozz  and SolidRye! We're checking back in on those Wi-Fi connection issues being reported. Do you still need assistance? If so, please don't hesitate to send us a PM and we can have a deeper look into this situation together! We'd like to do everything we can to make sure your VR gaming experience is thriving! 

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        evgeniy173795
        New Participant
        December 14, 2023

        Всем привет! У меня такая проблема, мой Quest 2 нормально работал, но с недавнего времени стал выдавать ошибку "Нет подключения к Интернету" хотя подключение wifi работает, сбросил до заводских настроек и теперь не могу настроить шлем, так как он останавливает настройку при подключении wifi,  wifi подключается и с роутера и с точки доступа от телефона но снова выдает ошибку "Нет подключения к Интернету" и дальше настройка не идет. Помогите исправить эту ошибку

        KrxzyVR23
        New Participant
        May 5, 2024

        It's been happening to me all day. I hope on my oculus it says my internet is connected even though when I try to play Gorilla Tag it wont load. 

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        May 5, 2024

        Hey there, KrxzyVR.23! We can absolutely understand when you run into issues preventing you from playing your favorite games like connection issues, and we are happy to work with you on this situation. In this case, we recommend trying the following steps to see if this refreshes your connection on your device:

         

        1. Reboot the headset.
        2. Remove any unsupported third-party accessories that may affect communication (such as headset covers, etc.)
        3. Try connecting to a different network.

        If you have further issues with this, please reach out over a private message so we can continue working with you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        saikhamhlaing2024
        New Participant
        June 3, 2024

        How to fix it ? I have the same problem . 

        I am trying to fix about 2 months.

        No solutions found.

        Factory reset not help.

        Last Update from Sideload not help.

        Trying a different network not help.

        Still showing and Stop at there 

        (When Reset, Also Restart)

        "WiFi connected, No internet "

         

         

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