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December 6, 2022
Solved

Quest 2 - Quest pro controllers update stuck at 0%

Hi I just got my Quest Pro controllers today and paired them to my headset (Quest 2), however I can't use them and a little pop up saying "Controller update in progress (Left 0%) (Right 0%)" keeps appearing evey 30 seconds, I left the controllers a while to update but they never progress past 0%

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    BlueberrieSmoothie
    BlueberrieSmoothieAnswer
    Honored Contributor
    January 30, 2023

    Hey everyone! It seems like this was an issue for quite a few users over the past week. The good news is that we've been hearing reports of Pro controllers finally updating now! If you haven't, go ahead and try again to see if your controllers are updating and working. 

    If you're still getting stuck with your controllers not updating, please let us know!

    Make sure you smash that Kudos button!
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    307 replies

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    lrod16
    New Participant
    January 28, 2023

    Allow me to make it clear that I’ve seen all of the other posts. I’m making this post to show meta how serious this issue is. Every person with this issue is another potential lost customer. 

    I’m incredibly frustrated that my pro controllers, (the ones that cost 300 USD) can’t update. Add that to the fact that I’ve been stuck on his odd hodgepodge where I have some elements of v49 but my firmware is v47, and I’m just- really disappointed. Is there a way I can get the file to Sideload the update? I’ve waited a week at this point for something that most likely isn’t coming. If not, have we found a workaround so I can use them before the update? Perhaps a way to prevent the automatic controller update?

      FunkyTanuki
      FunkyTanuki
      Honored Contributor
      January 28, 2023

      Hey there. I understand your concern with this latest update. The way updates for the Meta Quest work is that the update is that the update is a slow rollout release, Meaning that some users will see it before others. If you don't have it yet, you will see it soon. It just has not reached you yet. We apologize for any inconvenience this may have caused and thank you for your patience.

      "I Have Found That People Lie, Most Often Deceiving Themselves. Not So The Dead. The Dead Are So Very, Very Loud. And Yet, Lying Is Not In Their Nature. It Is So... Humbling, To Listen To The Dead Speak."
        lrod16
        New Participant
        January 28, 2023

        Alright, thank you. I’ve been waiting for a while and my versions seemed to be glitched out, so I really do hope it comes to me soon.

        DatBoyy
        DatBoyy
        Participant
        January 29, 2023

        I've decided to return my controllers. That's the only language Meta seems to understand. Get your money back.

        I can think of better ways to spend this money, rather than on botched controllers. Good luck to you all. Enjoy! 🙂

          BlueberrieSmoothie
          BlueberrieSmoothieAnswer
          Honored Contributor
          January 30, 2023

          Hey everyone! It seems like this was an issue for quite a few users over the past week. The good news is that we've been hearing reports of Pro controllers finally updating now! If you haven't, go ahead and try again to see if your controllers are updating and working. 

          If you're still getting stuck with your controllers not updating, please let us know!

          Make sure you smash that Kudos button!
            bright90
            Participant
            January 30, 2023

            Yes, controllers are now updating. Thank you.

              magenONE
              magenONE
              Inspiring
              January 31, 2023

              Now fix the connection after standby time.
              The controllers disconnects from the Quest2 when they are not used and the only way to reconnect them is to turn on the bluetooth of the phone and open the Oculus App, or reboot the Quest2. This is annoying if you don't usually use the bluetooth/have the phone in your pocket, or want to waste the battery to reboot the device.
              But this is for another topic.

              vladurazvancostel
              Participant
              February 14, 2023

              same issue still no fix, support was very kid, also offered to replace the controllers but it's not a option considering meta dose not ship in my country... and I got them from amazon... it might be a internal issue 

              Gabeishere0
              New Participant
              February 11, 2023

              Same,it’s been a whole day now

                Gabeishere0
                New Participant
                February 11, 2023

                My controllers have been stuck on 0% updated for a day now and I tried everything I could, to factory reseting my headset to rebooting the controllers 80 different times. I’ve tried unpairing and repairing them. I’m not sure what to do anymore.

                  ASMessy
                  New Participant
                  February 11, 2023

                  I’m still dealing with this as well.  New Pro controllers pair as expected to the the Quest 2, just stuck on the 0% update.  Tried leaving overnight, rebooting, factory reseting, and various combinations of.  I’ll keep at it for a few more days until I return them and consider it a failed attempt to upgrade. 

                    PaladinHGWT
                    New Participant
                    February 11, 2023

                    Since receiving these yesterday and easily paring, all I have been seeing is blinking purple lights and:
                    Controller update in progress
                    Left (0%) Right (0%)
                    I have tried everything on this site. Many times. With two different quest 2 headsets.
                    Verifying Wi-Fi and Bluetooth and V49 in headset. Re-pairing quest 2 controllers.
                    Stopping and restarting headset and controllers, pairing and unpairing, rinse and repeat.
                    So am I expected to just wait for a magical spontaneous ability to update at some unknown point in the future? Is it our fault for expecting the proper functioning of a product out of the box without jumping through hoops?

                      PaladinHGWT
                      New Participant
                      February 14, 2023

                      The update to fix the controller update snag arrived this evening. The quest pro controllers now work perfectly and are everything I had hoped. 

                      Kudos to Meta for this one.

                        MetaStoreHelp
                        MetaStoreHelp
                        Community Manager
                        February 14, 2023

                        Why thanks for the kudos Paladin.HGWT! We strive to make our family members happy. Game on!

                        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
                        Gabeishere0
                        New Participant
                        February 11, 2023

                        Feel ya brother 

                        PaladinHGWT
                        New Participant
                        February 12, 2023

                        It appears nothing is going to happen without a software update to the headset. Until then it is pointless to keep trying. I'll watch for that update for a day or two and then return them.

                        michaeldiamond7773
                        Participant
                        February 12, 2023

                        I was able to get it to work after three days of trying. The last thing I did that work was I tapped up the light sensor on the inside of the head set. I plugged the head set it. I then paired the controllers and set them on charger. After a few hours, I went to try it out and the controllers were working.

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