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New Participant
December 6, 2022
Solved

Quest 2 - Quest pro controllers update stuck at 0%

Hi I just got my Quest Pro controllers today and paired them to my headset (Quest 2), however I can't use them and a little pop up saying "Controller update in progress (Left 0%) (Right 0%)" keeps appearing evey 30 seconds, I left the controllers a while to update but they never progress past 0%

    This topic has been closed for replies.
    BlueberrieSmoothie
    BlueberrieSmoothieAnswer
    Honored Contributor
    January 30, 2023

    Hey everyone! It seems like this was an issue for quite a few users over the past week. The good news is that we've been hearing reports of Pro controllers finally updating now! If you haven't, go ahead and try again to see if your controllers are updating and working. 

    If you're still getting stuck with your controllers not updating, please let us know!

    Make sure you smash that Kudos button!
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    ThePlatinumDragonYT
    ThePlatinumDragonYT
    New Participant
    December 24, 2023

    Try de linking them and relinking them myn seemed to fix themselves after I did that a few times 

    Aamtha
    New Participant
    December 24, 2023

    We've done that about 4 times already. At this point that's all we can keep trying. Hopefully this eventually works. 

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    December 26, 2023

    Hey there, Aamtha and fellow gamers! Looks like you all are having some trouble with your controllers updating. Let's see how we can turn things around! 

    If you have not done so already, please try the following: 

    Hard Reboot  

    1. Hold down the volume down and power buttons at the same time until you see a menu
    2. On the menu select boot or reboot
    3. Highlight boot or reboot (to scroll use the volume up and down buttons)
    4. To select this option use the power button to do so
    5. This will prompt your device to restart

    If that doesn't work please try a factory reset ( enable Cloud backup first- help with that here)

    Factory Reset  

    1. Turn off your headset.
    2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
    3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
    4. Use the volume buttons on your headset to highlight Yes and press the power button.

    Please let us know if this helps or if you need any more assistance!

     

     

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    TheAntiSocializer
    TheAntiSocializer
    Honored Contributor
    February 11, 2024

    Hey everyone! Seeing as this thread is now getting pretty old, I will be locking it. 

    For any troubleshooting, I would suggest checking out our available steps here.

    If you're having any issues updating your controllers afterwards, I do recommend reaching out to MetaStoreHelp through PM or starting a new thread on our Get Help board.

    Sometimes it's okay to be a little Bing Chilling
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