Participant

Question

Quest 3.Cant connect using usb-c link

Forum|Forum|1 year ago
September 20, 2025
65 replies
3207 views

Hi

Since two days ago I can't connect to my desktop using meta link usb-c. I can connect via wifi. And when I plug the usb-c cable I can surf the quest system file from the pc so I guess the cable is OK and the quest usb-c port is ok. But I have tried with different cables and other computers with the same result. I have done a factory reset in the quest 3 and same result. So, if i can see the the meta quest 3 files from the pc I guess there is no problem in the computers, cable or quest 3. Then what happens?

Please help

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A

adbgg

Participant

Oculus asked me to make a full re-intallation of meta-link, with deleting all the files from oculus, everywhere includind hiddens files, on my harddisk.

Still not solved.

But i have already tried a full installation of Windows10, and a full installation of Windows11 from scratch, and the problem was still there.

It feels i'm talking to an IA-assistance.

L

LaZzDay

Participant

Ti faccio un esmpio il mio rifts prima di tutto questo aggiornamento in stand by aveva una piccola luce intera arancio che indicava che stava in stand by ora anche senza indossarlo quando accendo il pc diventa bianco come se indossassi il visore cosa mai successa ma la cosa peggiore che il rifts e completamente spento non mostra nessuna immagine quindi é solo un problema software di meta

papexone

New Participant

I have the simple question, when plugged cable link to PC and quest, open meta quest link software on PC, go to devices and now:

Do you see quest 3 connected and green circle with thick like on the picture ?

If not - USB cable problem, USB PC problem or USB quest problem.

delboyspencer

New Participant

I have that, but when selecting the enable link button, I get a black screen with the white Meta logo, and I have to disconnect and reconnect the link cable over and over. I also change the refresh rate and pixel resolution sometimes, and that works, but when I turn off the headset, and want to continue playing the next day, link will not connect, and I have to go through all the trouble over and over again and again

MetaStoreHelp

Community Manager

Hi there delboyspencer,

We noticed you are also having some PCVR issues, so that we can look into some potential troubleshooting please send us a private message.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

A

adbgg

Participant

Oculus assistance is reactive.

Many messages exchanged between assistance and myself today.

Thanks for your help.

But still not solved despite many tests.

R

Rotiaranie

Participant

Hi Folks. Has anyone been able to fix this issue?

Q3 still will not connect to PC via link cable, Itried everything. I am sure there are more people with the same problem

Is Meta working on fixing that?

MetaStoreHelp

Community Manager

Hey there Rotiaranie !

We'd love to help you over on private messages! In order to get in touch with us privately, please select our name to get to our profile page and click "Send a Message"! Please remember, you must be signed into the community first to send us a private message.

We look forward to being able to get you back into the PCVR Metaverse ASAP!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

N

NeonSeal2096

New Participant

Hi.

it seems many people having the same issue with connecting via link cable, same goes for me, at start when i got the cable it was all good for like 5 min even test showed USB3 2.7gbps, few min in all the lag started, made another test and here we go USB2 8mbps. GJ meta.

MetaStoreHelp

Community Manager

Hey NeonSeal2096!

We're sorry to hear you're experiencing this same issue - we'd love to help you out!

Please get in touch with us privately by selecting our name to get to our profile page and clicking "Send a Message"! Please remember, you must be signed into the community first to send us a private message!

We look forward to hearing from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

delboyspencer

New Participant

I'm starting to think that it might be something to do with the USB Type-C connector in my PC, and everyone else's, maybe. I have two Type C's, one that's made for 20gbps, and the other one is not stated(Motherboard is MAG-Z790-TOMAHAWK-WIFI). The 20gbps slot is for the Quest 3, and the other one is to charge my Xbox Elite 2 controller. Anyway, I'm wondering if the power consumption for both of them is too much to power both?. Since I removed the charger cable from my elite to a USB port on my plug tower, Link has been working flawlessly. This could be a coincidence, and before that, I had reset the Quest to factory settings and performed a repair on the Link desktop app before coming here for answers and hadn't checked if what I did fixed anything, but something I did must have?

I noticed something wasn't right when I started getting the headset charging slowly every time I connected the headset to the link cable, and with the cable attached to the headset and PC, the headset went flat whilst playing Elite Dangerous, and this has never happened before.

This could all be a long shot, but it gives others with the same problem something to try. I doubt my PC is suffering from Power issues, since I have a 1000W PSU, but who knows.

I will keep checking and see if anything changes in the next week. My only problem now is whether the cable is charging my headset while playing like it did before?

H

herrerodanielAuthor

Participant

Hi

I just wanted to say that today I have received a meta app update (windows) and the problem is fixed. Maybe because of the update, maybe because of the upgrade process. I dont know. Anyway, I hope it fixes the usb-c connection problem for all the people

A

adbgg

Participant

hi everybody,

Good news, I've installed a new firmware (v81.1034) on my quest 3 and PC-LINK seems to work now. I can't say more at the moment, i need to play with my usual games to be sure everything is ok.

Thanks META for this update !!!!

A

adbgg

Participant

I've just installed the new firmware v81.1034, nothing else, and magically it works again.

A

adbgg

Participant

For information, it works with a basic cable as before.

I didn't plug the oculus cable, I paid especialy 100€ because I though it was the problem.