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(Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

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v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course there is no debris or water, just a nasty software false alarm.

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TheLegend271265668Answer

Honored Contributor

Not a solution - Marking for visibility

Known Issue

Status: Fix rolling out in V64 - Public Release

Hey everyone! Back with another update. I got word from the team that we should start seeing improvements in the upcoming updates, however, they want to stray from promising any specific timeline for the fix just yet. I know everyone is still prepped for jumping back into their pop-up free VR experience, but this is the extent of information available to me at the moment. Hopefully I can find out and share more with you all soon! Thanks for remaining patient while the team works towards improvements!

Update (3/27/2024):

Hey everyone! After waiting patiently from the team for any updates I was able to share with you all, I just got confirmation that we should see a fix in the upcoming V64 build. I've tried to get word about a potential release for V64 & V64's PTC, but I haven't heard anything about it just yet. Be sure to keep an eye on the Announcements board, as that's the place we'll be posting about the PTC and Official releases.

If you continue to experience the error on a V64 build, please let me know! I'd also appreciate if you included your V64 software version number.

You can check in Quick Settings > Settings > Software Update under the Current Version Details section. The formatting should be 64.#.#.###.###.#########.

Update (4/5/2024):

Hey again! I'm glad to see that a lot of you are no longer having issues after the rollout of PTC's 64.0.0.419.370.583580230. After bringing more reports to our team, I was notified that the official fix hasn't shipped just yet, but it's a really good sign that improvements are being shown in the PTC builds! The official fix should be rolling out in the public release of the V64 build.

Thank you again for your patience, and please be on the lookout on our Blog or the Announcements board for when the public build is officially announced. Of course, I'll be notifying you all here as well once I find out more information!

Technology, at a certain level of sophistication, is indistinguishable from magic. - some wise guy or something probably

Show previous replies

T

TheJ0rma

Inspiring

Had a power outage while quest 3 was plugged to link cable and when I used it next time the error popped up again. Version 65.0.0.479.341.593271466

M

MPires

Inspiring

Yesterday, after the update for Vs 65.0.0.479.341.593271466 I got the error again. It only appeared to me once but that hasn't happened since the last versions of V64.

T

TAKEyaDOWN

Participant

Still happening on v65....... WTH?!

D

detwhisper

New Participant

Is there any progress? I have two original oculus cables. They are quite new and I can not connect with any of them. I keep getting the same error. There is no debris or water.
Will there be any solution for this?

F

FazzleS

New Participant

Happened in ptc v65, although a lot less often.

T

tomhorn123

Up and Coming

Happened to me just while charging.....RMA'd and returned yesterday 😞

edit - latest PTC version

S

StephenBooth

Participant

I had the same, my RMA arrived with Meta on Monday, a replacement device was sent out on Tuesday and I received it on Wednesday. It said it was a refurb on the box, but it looks brand new, all good there.

The new HMD installed version V64 on startup, I've tried this device on my link cable to the PC and whilst charging, no return as yet of the debris/liquid messages.

D

detwhisper

New Participant

I use the same Oculus cable with my Quest 2, and it works well. When I connect the same cable with my newly bought Quest Pro, I get debris or water error. It has the updates and everything. What is needed to be done? That is very annoying.

N

Nedo68

New Participant

Guys i'm about to recommend quest 3 NOT absolute NOT for racing players i just lost an assetto corsa competizione race because in the last lap this **bleep** error message happened in the last lap, i was leading! What a **bleep**... no more words, any one need a quest 3 used?

I

itsGreg

Participant

Yep, happening to me still on v65 but not as often. Scared to race online because of it.

Rolldabeatz

Up and Coming

This is still a very not resolved issue, how, what, who thinks this is resolved?

S

SirXandel

New Participant

Also for me it's not resolved, I get still this error message multiple times a day.

T

tomhorn123

Up and Coming

The number of posting's in this thread have slowed significantly.....as per usual, those without issue (or issue's resolved) don't bother to post! So the updates must be having a positive effect.

As for myself.....I received my replacement headset on Thursday last. To date not a single problem with any cable (both charging and data/charging....and I deliberately connected them in the incorrect order) so, touch wood, I think it's resolved.

Rolldabeatz

Up and Coming

What I have read and experienced myself I would say most people have given up. I have Quest 3 being 3rd month a paperweight. And in my opinion Meta is rotten to the core. Mismanaged support system, send you copy pasted emails and takes about 1 month to get in a loop and get the same emails. I have so much to say that I just don't care anymore. What a disappointment tbh.

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Update (3/27/2024):

Update (4/5/2024):

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